Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Regular
37116 Views
41 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
102588 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
431227 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
299114 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Every few songs, my Spotify will switch to a random song in a random album or playlist and notify me Spotify is now playing through Firefox web player. I do not use Spotify on Firefox and do not listen to the type of music it selects. I am 99% sure t...
Every few songs, my Spotify will switch to a random song in a random album or playlist and notify me Spotify is now playing through Firefox web player. I do not use Spotify on Firefox and do not list...
Spotify Legend
2719 Views
9 replies
3 likes
PlanPremiumCountryGermanyDeviceiPhone 11Operating SystemiOS 14.3 My Question or Issue1. Download an album2. switch to offline mode3. play the album (ie first song) 4. stay in app, keep it in foreground for 3 minutesactual -> playback is fine5. restar...
Plan Premium Country Germany Device iPhone 11 Operating System iOS 14.3 My Question or Issue 1. Download an album 2. switch to offline mode 3. play the album (ie first song...
Spotify Legend
489 Views
1 replies
0 likes
DeviceiPhone XR Operating SystemiOS 14.2 PlanPremium CountryCanada My IssueUsually about halfway through listening to music on my Spotify app the app will crash. This has been a problem for months now. I would delete the app and reinstall it like mos...
Device iPhone XR Operating System iOS 14.2 Plan Premium Country Canada My Issue Usually about halfway through listening to music on my Spotify app the app wil...
Spotify Legend
687 Views
2 replies
1 likes
Since you changed things recently, now Autoplay no longer works!Come on guys. There was nothing wrong with the way everything worked a week or so ago!!I'm on Premium - have been for years, but am seriously considering cancelling.
Since you changed things recently, now Autoplay no longer works! Come on guys. There was nothing wrong with the way everything worked a week or so ago!! I'm on Premium - have been for years, but am...
Spotify Legend
429 Views
1 replies
0 likes
PlanFreeCountryEgyptDevice(iPhone XS, iPad Pro)Operating System(iOS 14.2) My Question or IssueI live in Egypt and have been trying by all means to continue watching the Joe Rogan Experience after the move to Spotify. I can reach the content on my Mac...
Plan Free Country Egypt Device (iPhone XS, iPad Pro) Operating System (iOS 14.2) My Question or Issue I live in Egypt and have been trying by all means to continue watching the J...
Spotify Legend
2620 Views
1 replies
3 likes
When I go to the artists page and play listen it wont work, I can’t even listen to their albums. The only thing that work is when I listen to it from random playlist. I tried it with many artists and it don’t work.I don’t understand because ads works...
When I go to the artists page and play listen it wont work, I can’t even listen to their albums. The only thing that work is when I listen to it from random playlist. I tried it with many ar...
Spotify Legend
497 Views
1 replies
0 likes
PlanFreeCountryUSA Device(iPhone XR)Operating System(iOS 10) My Question or Issue For about two months now, Spotify has refused to play one specific artist. It seems to play anyone else. I have had to completely delete and redownload the app every si...
Plan Free Country USA Device (iPhone XR) Operating System (iOS 10) My Question or Issue For about two months now, Spotify has refused to play one specific artist. It ...
Spotify Legend
551 Views
1 replies
0 likes
PlanPremiumCountryEUDevice(iPhone XS, iOS 14.2) My Question or Issuemy iOS app upon starting a song often, but not always, will stop playing after random intervals. When this happens the now playing field on my lock screen shows nothing (see screensh...
Plan Premium Country EU Device (iPhone XS, iOS 14.2) My Question or Issue my iOS app upon starting a song often, but not always, will stop playing after random intervals. When this hap...
Spotify Legend
3085 Views
15 replies
1 likes
iPhone XIOS 13.4.1Spotify Free Versión 8.5.55.856 Spotify will crash while playing music occasionally. It happens roughly 30 seconds into a song. Upon reopening app the same song will be playing however it will be set to 2 seconds in. Happens with or...
iPhone X IOS 13.4.1 Spotify Free Versión 8.5.55.856 Spotify will crash while playing music occasionally. It happens roughly 30 seconds into a song. Upon reopening app the same song will be...
Newbie
10849 Views
13 replies
4 likes
hi, I drive a Mercedes c300 and have Spotify premium on iPhone XS Max. I love having album covers up while my phone is connected to my car but when I connect to Bluetooth all song info shows up except the album cover and if I connect with usb to my p...
hi, I drive a Mercedes c300 and have Spotify premium on iPhone XS Max. I love having album covers up while my phone is connected to my car but when I connect to Bluetooth all song info shows up excep...
Visitor
16997 Views
2 replies
0 likes
PlanPremiumCountryUsDeviceAcross multiple Apple devices Operating Systemmultiple My Question or IssueNo longer receiving daily mixes that are numbered like “Daily Mix 1” etc. under “Made for you” or doing a search for “daily mix”. They now appear as ...
Plan Premium Country Us Device Across multiple Apple devices Operating System multiple My Question or Issue No longer receiving daily mixes that are numbered like “Daily Mix 1”...
Regular
927 Views
2 replies
0 likes
I am trying to listen to the JRE podcast in my car but it pauses every time Siri gives directions from the maps app. I can only continue if I physically press the play button which I can’t do when driving. This makes it very frustrating because I am ...
I am trying to listen to the JRE podcast in my car but it pauses every time Siri gives directions from the maps app. I can only continue if I physically press the play button which I can’t do w...
428 Views
0 replies
0 likes
The new feature to change playlist cover on iOS-devices is not working for me. You?(iPhone 11)
The new feature to change playlist cover on iOS-devices is not working for me. You?(iPhone 11)
Spotify Legend
494 Views
1 replies
0 likes
We are a Premium subscriber and have an issue. Specifically, name order. Here's what happens - we log in, access the "Filter" screen, and set our playlist list to sort by NAME (this is confirmed by the green checkmark in the "Name" selection field). ...
We are a Premium subscriber and have an issue. Specifically, name order. Here's what happens - we log in, access the "Filter" screen, and set our playlist list to sort by NAME (this is co...
Spotify Legend
531 Views
3 replies
0 likes
PlanPremiumCountryBrazilDeviceiPhone 11Operating SystemiOS 14.2 My Question or IssueEvery time I try to use the app’s lyrics feature, I scroll up the “Lyrics” bar at the bottom and it works for at least 20 seconds (sometimes it’s more than that), unt...
Plan Premium Country Brazil Device iPhone 11 Operating System iOS 14.2 My Question or Issue Every time I try to use the app’s lyrics feature, I scroll up the “Lyrics” bar at the bott...
Spotify Legend
2119 Views
1 replies
0 likes
PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a problem with random playing, when I click the button to make random albums play on the ar...
Plan Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a pro...
Regular
3504 Views
21 replies
0 likes
I am unable to play any artists on Spotify ( it shows the 3 lines saying it’s playing on the main page but no music bar pops up) but I can play my daily mixes or personal playlist but nothing else I have tried everything on the Spotify help page the ...
I am unable to play any artists on Spotify ( it shows the 3 lines saying it’s playing on the main page but no music bar pops up) but I can play my daily mixes or personal playlist but nothing else I ...
Spotify Legend
1203 Views
6 replies
0 likes
DeviceiPhone XOperating SystemiOS 14.2 My Question or Issueshuffle isn't working when I try to shuffle album, or artists. It only works when i shuffle playlists. Whenever i do shuffle albums it plays one song but doesn't play the next song the queue ...
Device iPhone X Operating System iOS 14.2 My Question or Issue shuffle isn't working when I try to shuffle album, or artists. It only works when i shuffle playlists. Whenever i do shuff...
Spotify Legend
552 Views
1 replies
1 likes
My Question or Issueon my iPhone 12 pro max, Spotify won’t play when hitting the play button. I also have no Lock Screen widget to play or pause. The app does not even say a song is playing. Deleting and reinstalling helps until I close the app then ...
My Question or Issue on my iPhone 12 pro max, Spotify won’t play when hitting the play button. I also have no Lock Screen widget to play or pause. The app does not even say a song is playing. Deleti...
Spotify Legend
1593 Views
1 replies
2 likes
PlanPremiumCountryGermany DeviceiPhone XS / MacBook Pro 2020Operating Systemlatest iOS or MacOS version My Question or IssueHey there, since yesterday I am not able to play or download podcasts even though I have tried the following:Logging out and i...
Plan Premium Country Germany Device iPhone XS / MacBook Pro 2020 Operating System latest iOS or MacOS version My Question or Issue Hey there, since yesterday I am not able to...
Spotify Legend
666 Views
1 replies
0 likes
