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My Question or Issue
Steps to reproduce:
1) On my iPhone w/ latest Spotify app version (01/2021), I navigate to Your Library -> Artists
2) I intend to pick an artist for whom I have downloaded songs before, and play them
EXPECTED RESULT: I can browse a complete list of my 'liked' (followed?) artists and play those songs I have downloaded before. It used to work like this. Like always.
ACTUAL RESULT: A screen reading 'Artists you follow will appear here' with a 'CHOOSE ARTISTS' button .
This is super bizarre - I have to go online first to refresh the lists of Artists -> then I can complete step 2) above. How do you want me to achieve this when on a plane, huh? I travel a lot and simply NEED offline music. Find it really absurd to have to justify that to you here - offline content is #1 reason I am paying for Spotify. I've been having issues w/ this feature over the past 2 months, am seriously upset and considering another vendor for streaming. Could not agree more w/ this chap - with every new release, I am more and more annoyed by Spotify.
Btw... it took me 15 min to find out how to post to Community. Eventually had to google that. You guys make every effort to make yourselves unreachable.
Solved! Go to Solution.
Hi there @ronnieb78,
Thanks for reaching out about this in the Community!
We'd recommend running a clean reinstall of the app, which involves deleting all app data. Note that you'll have to re-download your songs after this. Follow the steps from this Guide exactly.
If that doesn't help let us know if Artists and offline music is unavailable when you have no internet connection or straight when you switch Offline mode On.
Keep us posted on how you get on with this.