Autoplay not working

[Jilliep]

Plan

Premium

Country

USA

Device

iPhone 11

Operating System

iOS 14.3

When I search for a song and play it, autoplay does not work. The song just stops when it’s done. I’ve double checked and made sure repeat and shuffle are off. I’ve toggled autoplay off and on, and I’ve uninstalled and reinstalled the app. It’s still not working.

[Jeremy]

Hey @Jilliep,

Thank you for reaching out to us in the Community. We're happy to help.

Can you confirm if you followed these steps that's provided in our support page correctly?

If that doesn't do the trick, we suggest that you perform a clean reinstall of the app. This is different than a quick reinstall and could be helpful to get rid of any cached files that might be causing trouble.

We'll keep an eye out for your reply 🙂

Cheers!

[Jilliep]

@jeremy thank you for your response; unfortunately, that did not work either. 

[Novy]

Hi again @Jilliep, 

Thanks for keeping us in the loop. 

Would you mind letting us know if this is still happening when you log into your account using a different device?

You can also try with a different network to see if this behavior persists.

Let us know how it goes. We'll be on the lookout for your reply.