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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48461 Views
  • 15 replies
  • 36 likes
  • 48461 Views
  • 15 replies
  • 36 likes

Superuser Contribution Playing entire Playlist Folders

I have several Playlist Folders, with multiple playlists in each. (For instance, I have a Playlist Folder titled "The Hits" with 5 Playlists from 5 different decades of hits). Up until recently, there was an option to "Play All Songs" which would ran...

  • Casual Listener
  • I have several Playlist Folders, with multiple playlists in each. (For instance, I have a Playlist Folder titled "The Hits" with 5 Playlists from 5 different decades of hits). Up until recently, ther...
  • Alex
  • Spotify Legend
  • 4071 Views
  • 6 replies
  • 16 likes
  • 4071 Views
  • 6 replies
  • 16 likes

Solved!!Superuser Contribution Spotify radio is missing the song it is based on

PlanPremium DeviceiPhone 8Operating SystemiOS 10 My Question or IssueHello, I noticed that when starting a radio based on a song, the song itself is no longer featured at the beginning of the radio list. I have updated the app to its most recent vers...

  • Newbie
  • Plan Premium   Device iPhone 8 Operating System iOS 10   My Question or Issue Hello, I noticed that when starting a radio based on a song, the song itself is no longer featured at ...
  • Ivan
  • Spotify Legend
  • 415 Views
  • 1 replies
  • 1 likes
  • 415 Views
  • 1 replies
  • 1 likes

Superuser Contribution The Spotify app on my iPhone keeps connecting to various devices that I’ve deliberately forgotten.

I have an iPhone Xr with iOS 13.7. In the Spotify app and through Bluetooth, I have connected to my stereo system, my Echo Dot, my MacBook, and my mom’s Echo. I’ve connected to a few other devices over the years, but I’ve since “forgot” them through ...

  • Newbie
  • I have an iPhone Xr with iOS 13.7. In the Spotify app and through Bluetooth, I have connected to my stereo system, my Echo Dot, my MacBook, and my mom’s Echo. I’ve connected to a few other devices ov...
  • Elena
  • Moderator
  • 1745 Views
  • 1 replies
  • 0 likes
  • 1745 Views
  • 1 replies
  • 0 likes

Add All Videos Musics of a Youtube Channel To Spotify

Hi allThere is a youtube channel with more than 50 videoshttps://www.youtube.com/c/ChilledCow/videosI wanna add these musics to my spotifysoundiiz.com recomended for this. but soundiiz works with youtube playlist i cant find how add all 50 videos of ...

  • Casual Listener
  • Hi all There is a youtube channel with more than 50 videos https://www.youtube.com/c/ChilledCow/videos I wanna add these musics to my spotify soundiiz.com recomended for this. but soundiiz works ...
  • MattSuda
  • Spotify Star
  • 1065 Views
  • 5 replies
  • 0 likes
  • 1065 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Queue list not showing the last song

PlanPremiumCountry FranceDeviceiPhone 7Operating SystemiOS 12.0.1 My Question or IssueHello, i have a problem with the Mobile version of Spotify for 2 months that i never had before. When i add some songs to my queue list, the last one is not display...

ACD221C1-1A35-4800-9EA7-B03814C4643C.jpeg
  • Newbie
  •   Plan Premium Country  France Device iPhone 7 Operating System iOS 12.0.1   My Question or Issue Hello, i have a problem with the Mobile version of Spotify for 2 months tha...
  • atrod02
  • Casual Listener
  • 6621 Views
  • 7 replies
  • 1 likes
  • 6621 Views
  • 7 replies
  • 1 likes

My downloads aren’t working

I have Spotify premium, and I’ve had it for over a year now. I uninstalled and reinstalled Spotify a while ago, just to clear up my phone briefly. I tried to download songs from one of my playlists again, but nothing is downloading. It says it’s down...

  • Visitor
  • I have Spotify premium, and I’ve had it for over a year now. I uninstalled and reinstalled Spotify a while ago, just to clear up my phone briefly. I tried to download songs from one of my playlists a...
  • Billy-J
  • Spotify Star
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Group session doesn’t disconnect

PlanPremiumCountryAustraliaDeviceiPhone 11 ProOperating SystemiOS 14.01 My Question or IssueScenario: I join a group session at a friend’s house and collaboratively play music (no problems with this part), then I exit the Spotify app, go home, and th...

  • Visitor
  • Plan Premium Country Australia Device iPhone 11 Pro Operating System iOS 14.01   My Question or Issue Scenario: I join a group session at a friend’s house and collaboratively play musi...
  • user-removed
  • Not applicable
  • 7890 Views
  • 4 replies
  • 1 likes
  • 7890 Views
  • 4 replies
  • 1 likes

Superuser Contribution Local file not showing up on mobile app when it's downloaded on desktop app

I followed all the steps in this article to get a song from my desktop onto the local files on my desktop Spotify app, but when I try to get the playlist with the songs on it to my iPhone mobile Spotify app, nothing shows up and it says that the song...

  • Casual Listener
  • I followed all the steps in this article to get a song from my desktop onto the local files on my desktop Spotify app, but when I try to get the playlist with the songs on it to my iPhone mobile...
  • Alex
  • Spotify Legend
  • 5524 Views
  • 12 replies
  • 0 likes
  • Desktop
    local file
    Mobile
  • 5524 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Radio Doesn't Involve The Song Itself

Hi, When I select a song to play its radio, the radio list doesn't involve the song itself. This was happening for a while before, but with an update they've solved this issue. But now I see that it turned back and I think this is a mistake. What I l...

  • Casual Listener
  • Hi,   When I select a song to play its radio, the radio list doesn't involve the song itself. This was happening for a while before, but with an update they've solved this issue. But now I see...
  • skamac137
  • Casual Listener
  • 765 Views
  • 2 replies
  • 1 likes
  • 765 Views
  • 2 replies
  • 1 likes

Solved!! When I hit pause, the song always restarts from the beginning when I hit play

Plan - Duo, currently on free trial but will be premium.Free/PremiumCountry - USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) - iPhone 8 PlusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEvery time I hit pa...

  • Casual Listener
  • Plan - Duo, currently on free trial but will be premium. Free/Premium Country - USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) - iPhone 8 Plus Operating System (iOS 10, ...
  • Billy-J
  • Spotify Star
  • 548 Views
  • 3 replies
  • 0 likes
  • 548 Views
  • 3 replies
  • 0 likes

Superuser Contribution Local Files showing but not playing

I downloaded local files from my macbook to my iphone, however some of the files won't play. The playlist I added the local files to is downloaded on both and the little green arrows show up next to all the songs. All songs appear on the playlist, ho...

  • Casual Listener
  • I downloaded local files from my macbook to my iphone, however some of the files won't play. The playlist I added the local files to is downloaded on both and the little green arrows show up next to ...
  • 21ur4vdpgtjhsec
  • Casual Listener
  • 602 Views
  • 2 replies
  • 0 likes
  • local files
    Troubleshooting
  • 602 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I change my playlist covers?

I have the app downloaded on my laptop and phone but it still won't let me change my playlist covers. PlanPremiumCountryUSADevice(iPhone 8, Acer Chromebook R 11)Operating System(iOS 10) My Question or Issue

  • Casual Listener
  • I have the app downloaded on my laptop and phone but it still won't let me change my playlist covers.  Plan Premium Country USA Device (iPhone 8, Acer Chromebook R 11) Operating System (...
  • Elena
  • Moderator
  • 455 Views
  • 3 replies
  • 1 likes
  • 455 Views
  • 3 replies
  • 1 likes

Superuser Contribution Certain local files not appearing on my phone

I have many local files on my phone, and I added two more of the same artist from the same album but they won’t show up on my phone. I made sure they were in the right playlist, I added them to a separate playlist and I even erased the local files pl...

  • Visitor
  • I have many local files on my phone, and I added two more of the same artist from the same album but they won’t show up on my phone. I made sure they were in the right playlist, I added them to a sep...
  • Elena
  • Moderator
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ongoing iOS issues with the app and accounts

PlanPremiumCountry USADeviceiPhone 11 ProOperating SystemiOS 13.7 For the past week and a half - and at increasingly less sporadic intervals across the year thus far - the Spotify app has either been freezing altogether. Lagging longer than 5-6 in so...

  • Music Fan
  •   Plan Premium Country  USA Device iPhone 11 Pro Operating System iOS 13.7   For the past week and a half - and at increasingly less sporadic intervals across the year thus f...
  • Elena
  • Moderator
  • 1054 Views
  • 1 replies
  • 2 likes
  • 1054 Views
  • 1 replies
  • 2 likes

Superuser Contribution Pop-up messages app

how many times am i supposed to click the "Avfärda" button to get rid of your totally missplaced pop-ups???? Been clicking that button 17 fu**ing times now, and i still get that message. I DONT WANT TO SEE THOOSE MESSAGES!!!!!!! GET IT??? Am gettin r...

  • Music Fan
  • how many times am i supposed to click the "Avfärda" button to get rid of your totally missplaced pop-ups???? Been clicking that button 17 fu**ing times now, and i still get that message. I DONT WANT ...
  • Elena
  • Moderator
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playback defaults to repeat when connecting to car via Bluetooth

Premium Subscription Country: UKDevice: iPhone 11 Pro MaxOperating System: iOS 13.6 My Question or Issue: I believe this issue has been ongoing for some users for years, judging by this thread. I have just changed my car to a Porsche Cayenne and when...

  • Newbie
  • Premium Subscription  Country: UK Device: iPhone 11 Pro Max Operating System: iOS 13.6   My Question or Issue: I believe this issue has been ongoing for some users ...
  • Elena
  • Moderator
  • 519 Views
  • 1 replies
  • 1 likes
  • 519 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Automatically Skipping Every Other Song

Since the 8.5.80 update, the app has been skipping songs. Instead of playing the songs in the order of the queue, it will always skip exactly one song.Plan PremiumCountry United StatesDevice iPhone XR

  • Visitor
  • Since the 8.5.80 update, the app has been skipping songs. Instead of playing the songs in the order of the queue, it will always skip exactly one song. Plan   Premium Country   United S...
  • Katerina
  • Spotify Legend
  • 7493 Views
  • 11 replies
  • 4 likes
  • 7493 Views
  • 11 replies
  • 4 likes

Superuser Contribution Spotify doesnt play next song in my search bar

Hi! Whenever i search something in the search bar and play the song at the top of the list the rest of the song wont start and isnt in the queue. I have spotify premium in Sweden on an iphone 6s and my friend with iphone 8 has the same issue. We have...

  • Newbie
  • Hi! Whenever i search something in the search bar and play the song at the top of the list the rest of the song wont start and isnt in the queue. I have spotify premium in Sweden on an iphone 6s and ...
  • MBnk
  • Regular
  • 2501 Views
  • 8 replies
  • 6 likes
  • 2501 Views
  • 8 replies
  • 6 likes

When I’m playing my music with my headphone, it keeps switching to web player ( firefox)

I do not have any web player (Firefox) for Spotify being on . PlanPremiumCountry DeviceiPhone XR Operating System IOS 14 My Question or Issue

  • Casual Listener
  •   I do not have any web player (Firefox) for Spotify being on .    Plan Premium Country   Device iPhone XR  Operating System  IOS 14    My Question...
  • Billy-J
  • Spotify Star
  • 727 Views
  • 5 replies
  • 0 likes
  • 727 Views
  • 5 replies
  • 0 likes

Superuser Contribution Music keeps pausing

Hello! My name is Grace, Heres the info before I get into the problem. My country is America, I'm on the premium plan, I have a IPhone 6s (I believe), I think that has iOS too.Okay so I'm not sure if this is because of Spotify but why not ask right? ...

  • Visitor
  • Hello! My name is Grace, Heres the info before I get into the problem. My country is America, I'm on the premium plan, I have a IPhone 6s (I believe), I think that has iOS too. Okay so I'm not sure ...
  • Elena
  • Moderator
  • 698 Views
  • 1 replies
  • 0 likes
  • 698 Views
  • 1 replies
  • 0 likes