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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

229189 Views

53 replies

13 likes

  • 229189 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152680 Views

507 replies

108 likes

  • 152680 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106783 Views

19 replies

38 likes

  • 106783 Views
  • 19 replies
  • 38 likes

Music connexion Phone and TV

PlanPremium CountryCanada DeviceiPhone 7 Operating SystemiOS 13.5.1 My Question or IssueHello, My Spotify app is pairing normaly with my Tv trough a roku streaming stick but I have an issue ; can’t play music anymore from my phone to the TV.. the con...

Visitor

Plan Premium   Country Canada   Device iPhone 7   Operating System iOS 13.5.1   My Question or Issue Hello, My Spotify app is pairing normaly with my Tv trough a roku...

Loxer

Community Legend

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

[iOS] Songs outside of library not playing! Playback error

PlanPremiumCountryAustriaDevice(iPhone Xs)Operating System(iOS 13.6)Spotify version8.5.68.921 My Question or IssueSince the last update the iOS App does not start playing songs, which are not liked and therefore in my library. The app is literally un...

Regular

Plan Premium Country Austria Device (iPhone Xs) Operating System (iOS 13.6) Spotify version 8.5.68.921   My Question or Issue Since the last update the iOS App does not start playing...

Loxer

Community Legend

904 Views

3 replies

0 likes

bug
iOS
playback
  • 904 Views
  • 3 replies
  • 0 likes

Suddenly stoped being able to cast from iPhone to echo dot today

My Question or Issue - Today 2pm U.K. time 29th July 2020 after playing fine for a couple of hours - My Spotify app can no longer find or link to my echo dot !! I am playing the app from my iPhone XS Max. I am Spotify premium member. I am also checki...

Visitor

My Question or Issue - Today 2pm U.K. time 29th July 2020 after playing fine for a couple of hours - My Spotify app can no longer find or link to my echo dot !!  I am playing the app from my iPh...

Loxer

Community Legend

1056 Views

7 replies

1 likes

  • 1056 Views
  • 7 replies
  • 1 likes

No connection chromecast

PlanPremiumCountryNL Device(iPhone 8xsOperating System IOS latest.) My Question or Issue i have a problemi cannot connect to chromecast via spotify while netflix has no problems.(new version bug?) - i reinstalled spotify- i rebooted my tel.-i reboote...

Visitor

Plan Premium Country NL   Device (iPhone 8xs Operating System IOS latest.)   My Question or Issue   i have a problem i cannot connect to chromecast via spotify while netfli...

380 Views

0 replies

1 likes

  • 380 Views
  • 0 replies
  • 1 likes

Solved!! Empty space in folders between Create Playlist and first playlist

PlanFamily PremiumCountrySwedenDevice(iPhone 11)Operating System(iOS 13.5.1) My Question or IssueThere is a bug causing a blank space to appear in my folders between the Create Playlist button at the top and the first playlist in the folder. Deleting...

Visitor

Plan Family Premium Country Sweden Device (iPhone 11) Operating System (iOS 13.5.1)   My Question or Issue There is a bug causing a blank space to appear in my folders between the Crea...

kxra

Music Fan

1866 Views

4 replies

1 likes

Bug iOS
folder
  • 1866 Views
  • 4 replies
  • 1 likes

[Playlists] App Adds Music

Recently, the app added music into ALL of my playlists without my consent, and I can’t remove them. Not only that, but I can’t tell it not to ply them. This feels intrusive and not ok, and makes me want to only use Apple Music as my music source inst...

Newbie

Recently, the app added music into ALL of my playlists without my consent, and I can’t remove them. Not only that, but I can’t tell it not to ply them. This feels intrusive and not ok, and makes me w...

SoundShots

Composer

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

My Liked playlist deleted

PlanPremiumCountryUS DeviceiPhone 5 se (yes it’s old but it works very well so the age of the phone shouldn’t affect spotify)Operating System(iOS idk not current) My Question or IssueMy liked playlist suddenly is empty, whenever I go and see a song t...

Visitor

  Plan Premium Country US   Device iPhone 5 se (yes it’s old but it works very well so the age of the phone shouldn’t affect spotify) Operating System (iOS idk not current)  ...

Martin-CZ

Newbie

824 Views

2 replies

1 likes

  • 824 Views
  • 2 replies
  • 1 likes

Ads Volume too loud on apple device

PlanFreeCountryTaiwan DeviceiPhone 8Operating SystemiOS 13.5.1 My Question or IssueBeing using Spotify for years, especially when I commute between places and work out. However, the volume of Ads between songs are much louder than songs which is quit...

Visitor

Plan Free Country Taiwan   Device iPhone 8 Operating System iOS 13.5.1   My Question or Issue Being using Spotify for years, especially when I commute between places and work out...

345 Views

0 replies

0 likes

  • 345 Views
  • 0 replies
  • 0 likes

Spotify homepage

Plan PremiumCountry Finland DeviceiPhone XsOperating SystemiOS 13.6 My Question or IssueOn my Spotify homepage, bars on the top disappeard. I’m quite sad, because I liked them.

Visitor

  Plan  Premium Country Finland   Device iPhone Xs Operating System iOS 13.6   My Question or Issue On my Spotify homepage, bars on the top disappeard. I’m quite sad, ...

Billy-J

Spotify Star

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

Solved!! Video Australia

Is video available in Australia? PlanPremiumCountryAustraliaDevice(iPhone 11 pro maxOperating System(iOS 13.6 My Question or Issue

Regular

Is video available in Australia?  Plan Premium Country Australia Device (iPhone 11 pro max Operating System (iOS 13.6   My Question or Issue  

Billy-J

Spotify Star

788 Views

3 replies

1 likes

  • 788 Views
  • 3 replies
  • 1 likes

The queue has been horrible for a long time

PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 13.6My Question or IssueThe queue has been horrible for a long time. I got a new phone and it still freezes/crashes! Like, get rid of some of the animations or something! Please!

Music Fan

Plan Premium Country United States Device iPhone 11 Operating System iOS 13.6 My Question or Issue The queue has been horrible for a long time. I got a new phone and it still freezes/crashes...

563 Views

0 replies

0 likes

  • 563 Views
  • 0 replies
  • 0 likes

Solved!! Saved albums not showing in iPhone app

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 13.6 My Question or IssueOnly a handful of my saved albums are showing in my library (4 to be exact, out of the hundreds that should be there). When viewing my account on my computer's app or in...

Casual Listener

Plan Premium Country USA Device iPhone 11 Operating System iOS 13.6   My Question or Issue Only a handful of my saved albums are showing in my library (4 to be exact, out of the hundre...

don1111

Casual Listener

1891 Views

5 replies

0 likes

  • 1891 Views
  • 5 replies
  • 0 likes

Superuser Contribution How do I clear the entire queue?

I accidentally added my entire playlist to my queue. I've highlighted and deleted the entire list (80 at a time) the number of times it SHOULD have taken to erase it all and there are still a TON of songs. No, I don't have a CLEAR button I can click....

Visitor

I accidentally added my entire playlist to my queue. I've highlighted and deleted the entire list (80 at a time) the number of times it SHOULD have taken to erase it all and there are still a TON of ...

Ivan

Spotify Legend

1069 Views

1 replies

1 likes

  • 1069 Views
  • 1 replies
  • 1 likes

Superuser Contribution Disable Group Sessions?

Hi, i am on Spotify Premium and i would like to disable the group-session-feature on all devices (Windows10, iPhone & iPad), since it inferferes with my Sonos-system. When i try to select any of my sonos speakers for streaming, the often disappear wi...

Casual Listener

Hi, i am on Spotify Premium and i would like to disable the group-session-feature on all devices (Windows10, iPhone & iPad), since it inferferes with my Sonos-system. When i try to select any of ...

pbandrews3

Visitor

34201 Views

20 replies

8 likes

Group Sessions
  • 34201 Views
  • 20 replies
  • 8 likes

For a liked song it plays for 6 seconds

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Autoplay not working on iPhone 10. I have updated app cleared cache and reinstalled. Nothing. help.

Plan ?Premium device iPhone 10Operating System(iOS 10, My Question or Issueauto play not working. I have tried updating app, clearing cache, reinstalling app. Nothing works. Please help.

Visitor

Plan ? Premium  device iPhone 10 Operating System (iOS 10,   My Question or Issue auto play not working. I have tried updating app, clearing cache, reinstalling app. Nothing works....

Loxer

Community Legend

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
  • 0 likes

dont show up the liked songs on pc

PlanPremiumCountryHungaryDevicepcOperating SystemWindows 10 My Question or Issuehello I have a problem with my pc spotify app. I liked songs in my phone app (iPhone 8 Plus) and i dont see it in my computer.my phone's screen at the same time

Visitor

Plan Premium Country Hungary Device pc Operating System Windows 10   My Question or Issue hello 🙂 I have a problem with my pc spotify app. I liked songs in my phone app (iPhone 8 Plu...

Billy-J

Spotify Star

712 Views

1 replies

0 likes

liked songs
  • 712 Views
  • 1 replies
  • 0 likes

Only play through my speakers

I wanna play my spotify music through my speakers, while having my headphones (with wire) plugged in. I don't know if it is possible but if it is i'd appreciate someone telling me.I have Premium From Sweden Using PC Got windos 10

Casual Listener

I wanna play my spotify music through my speakers, while having my headphones (with wire) plugged in. I don't know if it is possible but if it is i'd appreciate someone telling me. I have Premiu...

Loxer

Community Legend

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Plays the Wrong Song and No Solutions Work

PlanFreeCountryUKDevice(iPhone 5) My Question or Issue Hi, I installed Spotify on my iPhone this morning and it nearly always plays a different song to the one I’ve clicked on - I’ve looked through on here a lot and none of the solutions I can try (a...

Casual Listener

Plan Free Country UK Device (iPhone 5)   My Question or Issue   Hi,   I installed Spotify on my iPhone this morning and it nearly always plays a different song to the one I’...

StepJen

Casual Listener

48683 Views

19 replies

0 likes

  • 48683 Views
  • 19 replies
  • 0 likes