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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 27024 Views
  • 13 replies
  • 33 likes
  • 27024 Views
  • 13 replies
  • 33 likes

Offline playlist does not download from other devices

PlanPremium Device(iPod Touch 6th Generation, Macbook Pro early 2015, Mac Mini 2020)Operating System(iOS 13, MacOS Catalina) My Question or Issue I have a Offline Playlist which is created in my Macbook Pro so I wanted to sync the songs with all othe...

  • Newbie
  • Plan Premium   Device (iPod Touch 6th Generation, Macbook Pro early 2015, Mac Mini 2020) Operating System (iOS 13, MacOS Catalina)   My Question or Issue   I have a Offline P...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

(iOS 14 PB3) Equalizer switch turns grey when activated

PlanPremiumCountryPhilippinesDeviceiPhone XOperating SystemiOS 14.0 Public Beta 3 My Question or IssueEqualizer switch turns grey whenever I activate it or moving the sliders. I have to select the “Flat” profile to turn it off, or switching Also appl...

  • Casual Listener
  • Plan Premium Country Philippines Device iPhone X Operating System iOS 14.0 Public Beta 3   My Question or Issue Equalizer switch turns grey whenever I activate it or moving the s...
  • Billy-J
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Can’t shuffle

PlanFree USAiPhone 7Spotify 8.5.67.867 iOS 13.4.1 the shuffle button doesn’t appear on a lot of playlists. It’s not there or in the ... section

  • Visitor
  •   Plan Free   USA iPhone 7 Spotify 8.5.67.867   iOS 13.4.1     the shuffle button doesn’t appear on a lot of playlists. It’s not there or in the ... section &...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

The songs Im playing dont get the lil artwork video

PlanPremiumCountrySwedenDevice(iPhone 11)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueread the subject

  • Visitor
  • Plan Premium Country Sweden Device (iPhone 11) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue read the subject  
  • MattSuda
  • Spotify Star
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Solved!! Saved albums not showing in iPhone app

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 13.6 My Question or IssueOnly a handful of my saved albums are showing in my library (4 to be exact, out of the hundreds that should be there). When viewing my account on my computer's app or in...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 11 Operating System iOS 13.6   My Question or Issue Only a handful of my saved albums are showing in my library (4 to be exact, out of the hundre...
  • don1111
  • Casual Listener
  • 1431 Views
  • 5 replies
  • 0 likes
  • 1431 Views
  • 5 replies
  • 0 likes

No connection chromecast

PlanPremiumCountryNL Device(iPhone 8xsOperating System IOS latest.) My Question or Issue i have a problemi cannot connect to chromecast via spotify while netflix has no problems.(new version bug?) - i reinstalled spotify- i rebooted my tel.-i reboote...

  • Visitor
  • Plan Premium Country NL   Device (iPhone 8xs Operating System IOS latest.)   My Question or Issue   i have a problem i cannot connect to chromecast via spotify while netfli...
  • 268 Views
  • 0 replies
  • 1 likes
  • 268 Views
  • 0 replies
  • 1 likes

[Playlists] App Adds Music

Recently, the app added music into ALL of my playlists without my consent, and I can’t remove them. Not only that, but I can’t tell it not to ply them. This feels intrusive and not ok, and makes me want to only use Apple Music as my music source inst...

  • Newbie
  • Recently, the app added music into ALL of my playlists without my consent, and I can’t remove them. Not only that, but I can’t tell it not to ply them. This feels intrusive and not ok, and makes me w...
  • SoundShots
  • Composer
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Ads Volume too loud on apple device

PlanFreeCountryTaiwan DeviceiPhone 8Operating SystemiOS 13.5.1 My Question or IssueBeing using Spotify for years, especially when I commute between places and work out. However, the volume of Ads between songs are much louder than songs which is quit...

  • Visitor
  • Plan Free Country Taiwan   Device iPhone 8 Operating System iOS 13.5.1   My Question or Issue Being using Spotify for years, especially when I commute between places and work out...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Spotify homepage

Plan PremiumCountry Finland DeviceiPhone XsOperating SystemiOS 13.6 My Question or IssueOn my Spotify homepage, bars on the top disappeard. I’m quite sad, because I liked them.

  • Visitor
  •   Plan  Premium Country Finland   Device iPhone Xs Operating System iOS 13.6   My Question or Issue On my Spotify homepage, bars on the top disappeard. I’m quite sad, ...
  • Billy-J
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

In a group session feature

PlanPremiumCountryBrazilDeviceIphone xs maxOperating System(iOS 13)Suggestionhey guys as we are on this current world situation its great the you have created this feature but I cant use that with my friends, each one on his/her own house, so it woul...

  • Newbie
  • Plan Premium Country Brazil Device Iphone xs max Operating System (iOS 13) Suggestion hey guys as we are on this current world situation its great the you have created this feature but I can...
  • MattSuda
  • Spotify Star
  • 981 Views
  • 2 replies
  • 1 likes
  • Enhance feature
  • 981 Views
  • 2 replies
  • 1 likes

Superuser Contribution Not possible to delete entire queue on iOS

Somehow it isn’t possible to delete an entire queue on the mobile app. When I hit shuffle on my playlist after one song it goes back to the queue . So the only option is to delete each individual song but there over a 1000 songs. Why is this still no...

  • Newbie
  • Somehow it isn’t possible to delete an entire  queue on the mobile app. When I hit shuffle on my playlist after one song it goes back to the queue . So the only option is to delete each individu...
  • Ivan
  • Spotify Legend
  • 486 Views
  • 1 replies
  • 0 likes
  • 486 Views
  • 1 replies
  • 0 likes

Can’t open album tracklists

PlanFreeDeviceiPhone 8+Operating SystemiOS 13.5.1 My playlists and songs work fine, but every time I try to open the tracklist on an album (by pressing on the [•songs• and more] bit as above) nothing happens and I can’t access the album at all. This ...

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  • Casual Listener
  • Plan Free Device iPhone 8+ Operating System iOS 13.5.1     My playlists and songs work fine, but every time I try to open the tracklist on an album (by pressing on the [•songs• ...
  • CancerNut
  • Visitor
  • 1759 Views
  • 3 replies
  • 2 likes
  • 1759 Views
  • 3 replies
  • 2 likes

Solved!! Video Australia

Is video available in Australia? PlanPremiumCountryAustraliaDevice(iPhone 11 pro maxOperating System(iOS 13.6 My Question or Issue

  • Regular
  • Is video available in Australia?  Plan Premium Country Australia Device (iPhone 11 pro max Operating System (iOS 13.6   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 535 Views
  • 3 replies
  • 1 likes
  • 535 Views
  • 3 replies
  • 1 likes

Superuser Contribution How do I clear the entire queue?

I accidentally added my entire playlist to my queue. I've highlighted and deleted the entire list (80 at a time) the number of times it SHOULD have taken to erase it all and there are still a TON of songs. No, I don't have a CLEAR button I can click....

  • Visitor
  • I accidentally added my entire playlist to my queue. I've highlighted and deleted the entire list (80 at a time) the number of times it SHOULD have taken to erase it all and there are still a TON of ...
  • Ivan
  • Spotify Legend
  • 788 Views
  • 1 replies
  • 1 likes
  • 788 Views
  • 1 replies
  • 1 likes

The queue has been horrible for a long time

PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 13.6My Question or IssueThe queue has been horrible for a long time. I got a new phone and it still freezes/crashes! Like, get rid of some of the animations or something! Please!

  • Music Fan
  • Plan Premium Country United States Device iPhone 11 Operating System iOS 13.6 My Question or Issue The queue has been horrible for a long time. I got a new phone and it still freezes/crashes...
  • 489 Views
  • 0 replies
  • 0 likes
  • 489 Views
  • 0 replies
  • 0 likes

Superuser Contribution I don’t want shuffle on as default - how do I turn it off?

PlanPremium FamilyCountryDENMARKDevice(iPhone 11 Pro) My Question or IssueSome albums are on shuffle as default when I start playing. I can turn it off manually but it’s back for next album or when I play it next time. How do I turn it off?

  • Visitor
  •   Plan Premium Family Country DENMARK Device (iPhone 11 Pro)   My Question or Issue Some albums are on shuffle as default when I start playing. I can turn it off manually but it’s ...
  • Petya
  • Community Legend
  • 1254 Views
  • 1 replies
  • 0 likes
  • Shuffle play default
  • 1254 Views
  • 1 replies
  • 0 likes

For a liked song it plays for 6 seconds

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Change app language

I live in Stockholm,don’t speak Swedish, use Slovenian App Store,use English (UK) as iPhone language. Language in Spotify app is mixed Swe and Eng. See screenshots.How can I make English all of it? thanks

  • Visitor
  • I live in Stockholm, don’t speak Swedish,  use Slovenian App Store, use English (UK) as iPhone language.  Language in Spotify app is mixed Swe and Eng. See screenshots. How can I m...
  • user-removed
  • Not applicable
  • 591 Views
  • 1 replies
  • 0 likes
  • 591 Views
  • 1 replies
  • 0 likes

dont show up the liked songs on pc

PlanPremiumCountryHungaryDevicepcOperating SystemWindows 10 My Question or Issuehello I have a problem with my pc spotify app. I liked songs in my phone app (iPhone 8 Plus) and i dont see it in my computer.my phone's screen at the same time

kadam2000_0-1595783326947.png IMG_8751.PNG
  • Visitor
  • Plan Premium Country Hungary Device pc Operating System Windows 10   My Question or Issue hello 🙂 I have a problem with my pc spotify app. I liked songs in my phone app (iPhone 8 Plu...
  • Billy-J
  • Spotify Star
  • 600 Views
  • 1 replies
  • 0 likes
  • liked songs
  • 600 Views
  • 1 replies
  • 0 likes

spotify won't play on sonos

IPhone and Samsung tablet all up to dateAll apps have been updatedRestarted sonos speakerWas working fine before but not working now!HELP! PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Andro...

  • Visitor
  • IPhone and Samsung tablet all up to date All apps have been updated Restarted sonos speaker Was working fine before but not working now! HELP!     Plan Free/Premium Country  ...
  • 334 Views
  • 0 replies
  • 0 likes
  • 334 Views
  • 0 replies
  • 0 likes