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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47715 Views
  • 15 replies
  • 36 likes
  • 47715 Views
  • 15 replies
  • 36 likes

Shuffle not working in car

PlanPremiumCountryUSADevicePro MaxOperating SystemiOS 14 When listening to music in the car on Bluetooth, the shuffle feature does not work. This was one of the reasons I left Spotify in the first place a year ago and its still having an issue. All t...

  • Visitor
  • Plan Premium Country USA Device Pro Max Operating System iOS 14   When listening to music in the car on Bluetooth, the shuffle feature does not work. This was one of the reasons I left ...
  • Loxer
  • Community Legend
  • 653 Views
  • 1 replies
  • 0 likes
  • 653 Views
  • 1 replies
  • 0 likes

Solved!! IOS 14.0.1 Car Play doesn't show "My Library"

PremiumUSAiPhone XRIOS 14.0.1 My Question or Issuewhen connected to carplay the menu will not allow me to access my library or playlist. My Library is no longer an available selection at the top of the menu. Just shows "Home" / "recently played" / "b...

  • Casual Listener
  • Premium USA iPhone XR IOS 14.0.1   My Question or Issue when connected to carplay the menu will not allow me to access my library or playlist.  My Library is no longer an available se...
  • kmggdc
  • Casual Listener
  • 2022 Views
  • 1 replies
  • 0 likes
  • Car Play
    ios 14.0.1 problem
    my library missing
    playlist not showing
  • 2022 Views
  • 1 replies
  • 0 likes

Not playing Apple Watch

PlanPremiumCountryAustralia DeviceApple Watch 3 Operating SystemwatchOS 7.0.1 My Question or IssueThe Spotify app on my watch is no longer connecting to my account nothing plays

  • Casual Listener
  • Plan Premium Country Australia  Device Apple Watch 3  Operating System watchOS 7.0.1   My Question or Issue The Spotify app on my watch is no longer connecting to my account ...
  • Billy-J
  • Spotify Star
  • 2661 Views
  • 4 replies
  • 0 likes
  • 2661 Views
  • 4 replies
  • 0 likes

Eventually can't skip track, and "Don't play this artist" doesn't work

PlanFreeCountryUSADeviceiPhone 7Operating SystemiOS 14 My Question or IssueSpotify doesn't actually play music I choose to play. It starts playing (1) other music from the same artist, or (2) sometimes other artists, almost always a popular artist/ge...

  • Casual Listener
  • Plan Free Country USA Device iPhone 7 Operating System iOS 14   My Question or Issue Spotify doesn't actually play music I choose to play. It starts playing (1) other music from the s...
  • chawke
  • Casual Listener
  • 799 Views
  • 4 replies
  • 0 likes
  • 799 Views
  • 4 replies
  • 0 likes

can't log in on iPhone

PlanFree/PremiumCountry DeviceiPhone 8Operating System iOS 10 My Question or IssueCan't log in to Spotify on iPhone

  • Casual Listener
  • Plan Free/Premium Country   Device iPhone 8 Operating System  iOS 10   My Question or Issue Can't log in to Spotify on iPhone  
  • Billy-J
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My track didn't get added to release radar of my followers

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy new track on spotify was released on 10th of this month and even though I have followers i...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My ne...
  • Ver
  • Spotify Legend
  • 1004 Views
  • 3 replies
  • 0 likes
  • Release Radar
  • 1004 Views
  • 3 replies
  • 0 likes

playlists rearranged without warning

plan: freecountry: united states of americaos: ios 14, windows 10 the other day, i opened spotify on desktop and noticed that my playlists had been put under any folder that was above them. for example, if i had a setup such as: master playlistinstru...

  • Visitor
  • plan: free country: united states of america os: ios 14, windows 10   the other day, i opened spotify on desktop and noticed that my playlists had been put under any folder that was above th...
  • Emilia_8
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • Playlists
  • 304 Views
  • 1 replies
  • 0 likes

Solved!! Block artist

PlanPremiumCountryUkraine Device(iPhone 6s)Operating System(iOS) My Question or IssueHello. I don’t understand how can I block an artist so that he will not be recommended to me and he will be skipped? I found this theme, but I don't have anything li...

  • Regular
  • Plan Premium Country Ukraine   Device (iPhone 6s) Operating System (iOS)   My Question or Issue Hello. I don’t understand how can I block an artist so that he will not be recomme...
  • Emilia_8
  • Community Legend
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay Feature Not Working

PlanPremiumCountryUKDeviceiPhone8+Operating SystemiOS 12.3.1 My Question or IssueSo, i noticed this morning that the autoplay wasn't working - it was enabled and i'd never had an issue before. Looked at various forums; restarted phone, reinstalled ap...

  • Regular
  •   Plan Premium Country UK Device iPhone8+ Operating System iOS 12.3.1   My Question or Issue So, i noticed this morning that the autoplay wasn't working - it was enabled and i'd ...
  • edowilfridus
  • Regular
  • 1411 Views
  • 11 replies
  • 0 likes
  • 1411 Views
  • 11 replies
  • 0 likes

Superuser Contribution Volume control between devices

I play music from my iPad and I want to control it from my iPhone then I can have incoming call without stop music and I can control with my phone that is more useful (iPad on diner table ...)BUT I can’t control the volume ! Why ? It’s real shame ......

  • Newbie
  • I play music from my iPad and I want to control it from my iPhone  then I can have incoming call without stop music and I can control with my phone that is more useful (iPad on diner table ...)...
  • Alex
  • Spotify Legend
  • 379 Views
  • 1 replies
  • 1 likes
  • 379 Views
  • 1 replies
  • 1 likes

Superuser Contribution Albums disappeared

PlanPremiumCountryUS DeviceiPhone 11 Operating SystemiOS 13 My Question or IssueAfter the recent appupdate ALL of my saved albums disappeared. Is there anyway I can get themback.

  • Regular
  • Plan Premium Country US   Device iPhone 11  Operating System iOS 13   My Question or Issue After the recent app update ALL of my saved albums disappeared. Is there anyway I...
  • Ver
  • Spotify Legend
  • 2124 Views
  • 7 replies
  • 3 likes
  • Albums
  • 2124 Views
  • 7 replies
  • 3 likes

Superuser Contribution Recently Played not showing up anymore on mobile

PlanPremiumCountryUnited StatesDeviceiPhone7Operating SystemiOS 13.6 My Question or IssueStarting around yesterday, for some reason my Recently Played list on my iPhone stopped showing up on the homepage? Did I potentially mess something up or did Sp...

  • Casual Listener
  • Plan Premium Country United States Device iPhone7 Operating System iOS 13.6   My Question or Issue Starting around yesterday, for some reason my Recently Played list on my iPhone stopp...
  • Ivan
  • Spotify Legend
  • 8710 Views
  • 10 replies
  • 4 likes
  • 8710 Views
  • 10 replies
  • 4 likes

[iOS][Developer] Fix invisible last song queue glitch when Larger Text is enabled on iPhone

When you increase your iPhone’s text size (Settings >Accessibility > Display & Text Size > Larger Text ) a glitch happens in Spotify where the last song in the queue becomes invisible. Resetting my font size to default fixes this problem but I want t...

  • Visitor
  • When you increase your iPhone’s text size (Settings >Accessibility > Display & Text Size > Larger Text ) a glitch happens in Spotify where the last song in the queue becomes invisible. R...
  • 464 Views
  • 0 replies
  • 1 likes
  • Developer
    iOS
  • 464 Views
  • 0 replies
  • 1 likes

Superuser Contribution Apple Carplay - missing "add to favorite" button

DeviceiPhone 11 Pro Max - Apple CarplayOperating SystemiOs 13.6 (latest stable) My Question or Issuevery often (~90% of all time in spotify Apple Carplay) the Button "add to favorites" isn't shown... ALso some months ago there was a button "dislike" ...

  • Visitor
  •   Device iPhone 11 Pro Max - Apple Carplay Operating System iOs 13.6 (latest stable)   My Question or Issue very often (~90% of all time in spotify Apple Carplay) the Button "add to ...
  • Katerina
  • Spotify Legend
  • 1483 Views
  • 1 replies
  • 0 likes
  • Apple CarPlay
    Dislike Button
    Missing Button
  • 1483 Views
  • 1 replies
  • 0 likes

Missing lyrics on iPhone XR

PlanPremiumCountryMéxico DeviceiPhone XR Operating System(iOS 14 My Question or IssueI have a problem with the lyrics, i know not all the songs have it, but none of my song have lyrics.i already try to unnistall the app and restart my phone but nothi...

  • Casual Listener
  • Plan Premium Country México  Device iPhone XR  Operating System (iOS 14   My Question or Issue I have a problem with the lyrics, i know not all the songs have it, but none of...
  • Billy-J
  • Spotify Star
  • 1895 Views
  • 3 replies
  • 3 likes
  • 1895 Views
  • 3 replies
  • 3 likes

[iOS][Developer] Run Spotify in IPod's.

Is there a way to install spotify on ipod and stream songs and I mean you can download songs on computer and transfer it to ipod shuffle and listen to it offline. DRM expires in a week or month so after that time you need to sync again. But it would ...

  • Newbie
  • Is there a way to install spotify on ipod and stream songs and I mean you can download songs on computer and transfer it to ipod shuffle and listen to it offline. DRM expires in a week or month so af...
  • 340 Views
  • 0 replies
  • 1 likes
  • Developer
    iOS
  • 340 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify keeps pausing while playing

PlanPremiumCountryPuerto RicoDeviceiPhone 11 Pro MaxOperating SystemiOS 13.6.1 My Question or IssueMy spotify keeps pausing while listening with speakers without any type of headphones, I tried restarting the phone, deleting the app, logging out of e...

  • Visitor
  • Plan Premium Country Puerto Rico Device iPhone 11 Pro Max Operating System iOS 13.6.1   My Question or Issue My spotify keeps pausing while listening with speakers without any type of ...
  • Elena
  • Moderator
  • 647 Views
  • 1 replies
  • 0 likes
  • 647 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable repeat and autoplay

PlanPremium I wanted to disable the automatic enabIement of repeat, and gather from this post (https://community.spotify.com/t5/iOS-iPhone-iPad/Change-Repeat-Default-to-Off/m-p/2840077#M87691) that the only way to do so is to enable autoplay. I just ...

  • Regular
  • Plan Premium   I wanted to disable the automatic enabIement of repeat, and gather from this post (https://community.spotify.com/t5/iOS-iPhone-iPad/Change-Repeat-Default-to-Off/m-p/2840077#M87...
  • Mihail
  • Spotify Legend
  • 32546 Views
  • 15 replies
  • 6 likes
  • 32546 Views
  • 15 replies
  • 6 likes

I believe Apple is throttling the Spotify app bandwidth

I'm not exactly an audiophile but my hearing is quite good for details especially at the higher frequencies. I ended up cancelling Sirius/XM because they throttled bandwidth as they took on more channels. I could even tell that they throttled first o...

  • Visitor
  • I'm not exactly an audiophile but my hearing is quite good for details especially at the higher frequencies. I ended up cancelling Sirius/XM because they throttled bandwidth as they took on more chan...
  • 497 Views
  • 0 replies
  • 0 likes
  • 497 Views
  • 0 replies
  • 0 likes