Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 32923 Views
  • 13 replies
  • 36 likes
  • 32923 Views
  • 13 replies
  • 36 likes

Song audio missing

PlanPremiumCountryGermany Device(iPhone SE)Operating System(iOS 13) My Question or Issue On one specific song and only on my phone (works on the windows 10 app) the audio is missing from 0:37 to 2:06. The song in question is called "Bitte stichel wie...

  • Visitor
  •   Plan Premium Country Germany  Device (iPhone SE) Operating System (iOS 13)   My Question or Issue   On one specific song and only on my phone (works on the windows 1...
  • Billy-J
  • Spotify Star
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Solved!! Low Volume

PlanPremiumCountryUKDeviceiPhone XS MaxOperating SystemiOS 12 My Question or IssueJust a hour ago my sound volume was extremely low even when I turned max on my phone. It was working fine this morning and the whole week.

  • Casual Listener
  • Plan Premium Country UK Device iPhone XS Max Operating System iOS 12   My Question or Issue Just a hour ago my sound volume was extremely low even when I turned max on my phone. It was...
  • edumadrid1601
  • Regular
  • 24581 Views
  • 5 replies
  • 0 likes
  • 24581 Views
  • 5 replies
  • 0 likes

Local file album art not working (tried numerous fixes)

PlanPremiumCountryFinland Device(iPhone 8, Macbook Pro late 2019)Operating System(iOS 13, MacOS Big Sur.) My Question or IssueAlbum art doesn’t work on ONE of my albums of imported local-file songs. I have imported several albums using the exact same...

  • Visitor
  • Plan Premium Country Finland   Device (iPhone 8,  Macbook Pro late 2019) Operating System (iOS 13, MacOS Big Sur.)   My Question or Issue Album art doesn’t work on ONE of my...
  • 624 Views
  • 0 replies
  • 1 likes
  • 624 Views
  • 0 replies
  • 1 likes

Solved!! Stucked on browse (three dots) screen (Premium/iOS 6.1.6/iPhone 3GS

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm giving an old iPhone 3GS a chance as an audio streamer, with Spotify and a bluetooth spe...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm givi...
  • Billy-J
  • Spotify Star
  • 905 Views
  • 3 replies
  • 0 likes
  • 905 Views
  • 3 replies
  • 0 likes

Problems with Ford focus

PlanPremiumCountrySwedenDeviceIphone 6S PlusOperating SystemiOS 13.4.1 (lastest version) My Question or IssueWhen connecting to the USB port in my Ford Focus 2014 Spotify keeps skipping tracks after 0,5 seconds, it just keeps doing that in all eterni...

  • Visitor
  • Plan Premium Country Sweden Device Iphone 6S Plus Operating System iOS  13.4.1 (lastest version)   My Question or Issue When connecting to the USB port in my Ford Focus 2014 Spoti...
  • trymoto
  • Visitor
  • 711 Views
  • 1 replies
  • 2 likes
  • 711 Views
  • 1 replies
  • 2 likes

Solved!! Local Files Stored on Laptop not downloading to iPhone

Plan: Family Premium Free/Premium: PremiumCountry: USA DeviceiPhone X, Macbook ProOperating SystemiOS 13.6, macOS Catalina 10.15.5 My Question or IssueI have a playlist of local files on my Macbook, and the playlist exists on my iOS device, but it wi...

  • Casual Listener
  • Plan: Family Premium  Free/Premium: Premium Country: USA   Device iPhone X, Macbook Pro Operating System iOS 13.6, macOS Catalina 10.15.5   My Question or Issue I have a play...
  • MattSuda
  • Spotify Star
  • 3053 Views
  • 2 replies
  • 0 likes
  • iOS
    local files
  • 3053 Views
  • 2 replies
  • 0 likes

Apple Watch Help!

Just bought the new series 5 apple watch..I have spotify premium.When I pair my bluetooth headphones to my apple watch i can play music from apple music through my headphones but when i open spotify and press playt, the music comes out of my iphone.....

  • Regular
  • Just bought the new series 5 apple watch.. I have spotify premium. When I pair my bluetooth headphones to my apple watch i can play music from apple music through my headphones but when i open spot...
  • AfrazChy
  • Regular
  • 2291 Views
  • 10 replies
  • 0 likes
  • watch
  • 2291 Views
  • 10 replies
  • 0 likes

Solved!! Albums not showing

Click on "Your Library", click on "Albums", no saved albums are listed. Desktop application shows albums correctly. Broken after the latest update, July 31 2020. - 8.5.68.iOS 13.5.1 iPhone XR Please fix, thank you!

  • Casual Listener
  • Click on "Your Library", click on "Albums", no saved albums are listed. Desktop application shows albums correctly.    Broken after the latest update, July 31 2020. - 8.5.68. iOS 13.5.1 ...
  • Billy-J
  • Spotify Star
  • 3677 Views
  • 4 replies
  • 1 likes
  • 3677 Views
  • 4 replies
  • 1 likes

Superuser Contribution Specific podcasts won't play on IOS

PremiumBelgiumIphone XR - IOS13.68.5.70.950 Specific podcasts won't play on IOS, specially from the BBC... "News hour" for example. I will play on my mac. I reinstalled the app (and turned the decisive off and on in between deleting and installing), ...

  • Music Fan
  • Premium Belgium Iphone XR - IOS13.6 8.5.70.950   Specific podcasts won't play on IOS, specially from the BBC... "News hour" for example. I will play on my mac. I reinstalled the app (and tu...
  • Mihail
  • Spotify Legend
  • 399 Views
  • 3 replies
  • 0 likes
  • 399 Views
  • 3 replies
  • 0 likes

Cannot delete playlist

I am on mobile, and I am trying to delete several playlists. I press the three dots and then delete playlist, but once I do nothing happens. I’ve restarted the app several times and even deleted the app and redownloaded and it still does this.

  • Visitor
  • I am on mobile, and I am trying to delete several playlists. I press the three dots and then delete playlist, but once I do nothing happens. I’ve restarted the app several times and even deleted the ...
  • Heythatsme
  • Community Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot open playlists or albums

PlanFreeCountryUSADevice iPhone 11 Pro Operating SystemIOS 13.5 My Question or Issue Spotify will not let me open albums or playlists that aren’t mine (see photo/file).

  • Casual Listener
  • Plan Free Country USA Device  iPhone 11 Pro  Operating System IOS 13.5   My Question or Issue  Spotify will not let me open albums or playlists that aren’t mine (see pho...
  • Xenia
  • Moderator
  • 14345 Views
  • 12 replies
  • 4 likes
  • 14345 Views
  • 12 replies
  • 4 likes

CANT SEARCH MY PLAYLIST WITH EMOJIS ANYMORE

PlanFree/PremiumCountryUSADevice(iPhone SEOperating System(iOS 13, or most recent, I just updated it this week My Question or Issuewell like my previous issue I was able to do this before and now I cant- I have so many playlists I have no way to sort...

  • Regular
  • Plan Free/Premium Country USA Device (iPhone SE Operating System (iOS 13, or most recent, I just updated it this week   My Question or Issue well like my previous issue I was able to d...
  • Heythatsme
  • Community Legend
  • 831 Views
  • 1 replies
  • 0 likes
  • 831 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Code doesn’t appear on iPad app

Plan: PremiumCountry: BrazilDevice: iPad 2018Operating System: iOS 13 My Question or IssueI really like using the Spotify Code art that appears on the Share menu on the iPhone app (I’m also on iOS 13 there). But on the iPad it is NOWHERE to be found....

B38073CB-A26E-4160-82D1-C0FAF776F0BD.png 0F5BD52A-DE88-4575-B477-C646FF39541F.png
  • Casual Listener
  • Plan: Premium Country: Brazil Device: iPad 2018 Operating System: iOS 13   My Question or Issue I really like using the Spotify Code art that appears on the Share menu on the iPh...
  • Mihail
  • Spotify Legend
  • 6431 Views
  • 1 replies
  • 1 likes
  • 6431 Views
  • 1 replies
  • 1 likes

Superuser Contribution Shuffle becomes “permanent” when using Connect between devices

Screen recording that explains the issue:https://streamable.com/a42eylExpected behaviour: When playing music in the iOS/iPadOS app, in a playlist or in an album viewpressing play using the Play/Shuffle button,music will play in shuffle mode as expect...

  • Music Fan
  • Screen recording that explains the issue: https://streamable.com/a42eyl Expected behaviour:  When playing music in the iOS/iPadOS app,  in a playlist or in an album view pressing pla...
  • Snurz
  • Music Fan
  • 2674 Views
  • 9 replies
  • 0 likes
  • bug
    Connect
    shuffle
  • 2674 Views
  • 9 replies
  • 0 likes

Solved!! "Create New Playlist" button broken when using search function

PlanPremiumCountryUSADeviceiPhone XOperating SystemiOS 13.6 My Question or IssueAttached is a screen recording (in a zip file because it looks like .mp4 actually will not be accepted as a file type) of the bug for context, but in summary...When using...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X Operating System iOS 13.6   My Question or Issue Attached is a screen recording (in a zip file because it looks like .mp4 actually will not be ...
  • andrewjlanza
  • Casual Listener
  • 825 Views
  • 2 replies
  • 0 likes
  • playlist bug
  • 825 Views
  • 2 replies
  • 0 likes

Solved!! “Liked” playlist disappeared save for four songs.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI opened my app today to find that all the music I had “liked” had disappeared. I had over 80...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I opene...
  • Billy-J
  • Spotify Star
  • 422 Views
  • 3 replies
  • 0 likes
  • 422 Views
  • 3 replies
  • 0 likes

When I search up an artist and tap on their music, it wont open the list of songs in their albums

PlanFree CountryUSA PlanIphone Xs Operating SystemiOS 13.5.1 My Question or IssueWhen I search up an artist and tap on their music, it wont open the list of songs in their albums, I cant see their music. Ive tried deleting the app, refreshing, and lo...

  • Visitor
  •   Plan Free   Country USA   Plan Iphone Xs   Operating System iOS 13.5.1   My Question or Issue When I search up an artist and tap on their music, it wont open ...
  • user-removed
  • Not applicable
  • 1085 Views
  • 1 replies
  • 1 likes
  • 1085 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Playlist management

PlanPremiumCountryRussiaDeviceiPhone 6SOperating SystemiOS 13.6My Question or IssueHi! I am a new user and may be I don't understand some things, but here is my problem. I added to the queue some of my personal playlists thus creating one very long q...

  • Newbie
  • Plan Premium Country Russia Device iPhone 6S Operating System iOS 13.6 My Question or Issue Hi! I am a new user and may be I don't understand some things, but here is my problem. I added to ...
  • Ivan
  • Spotify Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • clear play queue
    Playlist Shuffle
  • 453 Views
  • 1 replies
  • 0 likes

Tune Playlist Button Disappeared

PlanPremiumCountryUSADevice(iPhone XS Max)Operating System(iOS 13.3.1) My Question or IssueI used to have a button on Spotify curated playlists called “tune playlist” and this button is now gone out of nowhere. I updated my phone and the Spotify app ...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone XS Max) Operating System (iOS 13.3.1)   My Question or Issue I used to have a button on Spotify curated playlists called “tune playlist” and thi...
  • Billy-J
  • Spotify Star
  • 307 Views
  • 1 replies
  • 1 likes
  • 307 Views
  • 1 replies
  • 1 likes