Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
30691 Views
40 replies
9 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
95418 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
424703 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
293849 Views
60 replies
15 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountryThe NetherlandsDeviceiPhone 12Operating SystemiOS 14.2.1 (latest) My Question or IssueHi there, My Spotify app often crashes in the background when I am listening to music (it maybe happens a few times per day). I can listen to a lo...
Plan Premium Country The Netherlands Device iPhone 12 Operating System iOS 14.2.1 (latest) My Question or Issue Hi there, My Spotify app often crashes in the background when...
Casual Listener
1565 Views
6 replies
6 likes
I have noticed this happening for the past 1 week or so. When I go to my library and click on a song in one of my saved albums, nothing happens. This is really annoying as the only way to fix it is to restart Spotify app. And then the issue repeats a...
I have noticed this happening for the past 1 week or so. When I go to my library and click on a song in one of my saved albums, nothing happens. This is really annoying as the only way to fix it is t...
Spotify Legend
1993 Views
7 replies
0 likes
This morning, I checked on my phone to see how many minutes I've spent on my phone with an app that I use and trust. I was expecting to see Spotify be 1 hour or so, but when I turned the app on, it said that I has spent eight hours on Spotify. So, I'...
This morning, I checked on my phone to see how many minutes I've spent on my phone with an app that I use and trust. I was expecting to see Spotify be 1 hour or so, but when I turned the app on, it s...
526 Views
0 replies
0 likes
My Spotify stopped offering 30 minutes of ad free listening after I pushed "no thanks" a few times and started listening to it on an iPhone instead of an iPad. if anyone knows how to fix this please help me.
My Spotify stopped offering 30 minutes of ad free listening after I pushed "no thanks" a few times and started listening to it on an iPhone instead of an iPad. if anyone knows how to fix this please ...
411 Views
0 replies
0 likes
PlanFree DeviceiPhone 11 ProOperating System(iOS 14.3 My Question or Issue:My Spotify app keeps crashing. It also crashed when I was on iOS 14.2. It crashes at around 1 hour of using the app. I’ve tried the “Clean reinstall” and making a new account ...
Plan Free Device iPhone 11 Pro Operating System (iOS 14.3 My Question or Issue: My Spotify app keeps crashing. It also crashed when I was on iOS 14.2. It crashes at around 1 ho...
Not applicable
28083 Views
15 replies
4 likes
PlanPremiumCountryEUDeviceiPhone 6sOperating SystemiOS 14.01 My Question or IssueSteps to reproduce:1) On my iPhone w/ latest Spotify app version (01/2021), I navigate to Your Library -> Artists2) I intend to pick an artist for whom I have downloaded...
Plan Premium Country EU Device iPhone 6s Operating System iOS 14.01 My Question or Issue Steps to reproduce: 1) On my iPhone w/ latest Spotify app version (01/2021), I navigate to Y...
Spotify Legend
1205 Views
4 replies
0 likes
PlanPremiumCountryNorwayDevice(iPhone 7)Operating System(iOS 14.2) My Question or IssueWhen I use Spotify to listen to podcasts, and then play a sound message from whatsapp, the podcast doesn`t continue autoatically! I have to manually enter Spotify ...
Plan Premium Country Norway Device (iPhone 7) Operating System (iOS 14.2) My Question or Issue When I use Spotify to listen to podcasts, and then play a sound message from whatsapp, ...
Spotify Legend
1045 Views
1 replies
0 likes
Spotify Premium user, iPhone 7 running iOS 14.3. Once again, the albums I've downloaded over the last 6 months, since the last time this happened, disappeared after upgrading to the latest version of the Apple iOS. Only three albums out of >50 are st...
Spotify Premium user, iPhone 7 running iOS 14.3. Once again, the albums I've downloaded over the last 6 months, since the last time this happened, disappeared after upgrading to the latest version of...
Spotify Legend
379 Views
1 replies
0 likes
PlanPremiumCountryUsaDeviceiPhone 11Operating System(iOS 14.3 My Question or IssueWhy does this app still kill my phone battery and crash constantly? This has been going on for months and I have used this app and paid for premium for years. If you ca...
Plan Premium Country Usa Device iPhone 11 Operating System (iOS 14.3 My Question or Issue Why does this app still kill my phone battery and crash constantly? This has been going on f...
Spotify Legend
615 Views
1 replies
1 likes
One my iPhone 7 with software 14.0.1 Spotify will randomly quit itself and my music will stop playing and I’ll have to reopen the app and press play. This is a consistent problem. I can’t fully listen through a song without having to go back on my ph...
One my iPhone 7 with software 14.0.1 Spotify will randomly quit itself and my music will stop playing and I’ll have to reopen the app and press play. This is a consistent problem. I can’t fully liste...
Spotify Legend
1612 Views
5 replies
1 likes
In my desktop MAC this option to select and shift selects all the tracks and save to my playlist works fine. But with iPad app you are unable to perform this function. Are there any work around for this.At present you can perform this on individual t...
In my desktop MAC this option to select and shift selects all the tracks and save to my playlist works fine. But with iPad app you are unable to perform this function. Are there any work around for t...
Spotify Legend
702 Views
1 replies
0 likes
PlanPremiumCountryEuropeDeviceiPhone 12Operating SystemiOS 14.2.1 My Question or IssueHi all, I have an issue when starting the music streaming as I get into my car.The car automatically connects via bluetooth to the iPhone and when I select to play ...
Plan Premium Country Europe Device iPhone 12 Operating System iOS 14.2.1 My Question or Issue Hi all, I have an issue when starting the music streaming as I get into my car. ...
Spotify Legend
4233 Views
1 replies
1 likes
So, Spotify keeps crashing during a listen to any song. It’s been crashing at random intervals of the song; the first few times it kept crashing at 0:45 seconds in, then 1:45 in, but the one consistent part was when I opened the app, the song always ...
So, Spotify keeps crashing during a listen to any song. It’s been crashing at random intervals of the song; the first few times it kept crashing at 0:45 seconds in, then 1:45 in, but the one consiste...
Spotify Legend
752 Views
3 replies
0 likes
PlanFree/PremiumCountryUSA DeviceiPhone 11 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify app crashes every time I use it to listen to Joe Rogan. I am frequently out of cell/wifi range so I download Rogan show...
Plan Free/Premium Country USA Device iPhone 11 Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify app crashes ever...
Spotify Legend
4053 Views
1 replies
0 likes
PlanPremiumCountryMexicoDeviceiPhone 11 pro maxOperating SystemiOS 14.2 My Question or IssueHello, I’ve had two ongoing issues on my account. First of all, when I’m listening to music offline, the song stops after abt a minute and then I unlock my ph...
Plan Premium Country Mexico Device iPhone 11 pro max Operating System iOS 14.2 My Question or Issue Hello, I’ve had two ongoing issues on my account. First of all, when I’m listening...
Not applicable
866 Views
1 replies
0 likes
When i’m playing music the song skips before it finishes every time by 1 min to 30seconds randomly. It’s extremely annoying and despite the troubleshooting I haven’t been able to resolve the issue, and i have used spotify from my iPhone 7 for a while...
When i’m playing music the song skips before it finishes every time by 1 min to 30seconds randomly. It’s extremely annoying and despite the troubleshooting I haven’t been able to resolve the issue, a...
Spotify Star
750 Views
1 replies
0 likes
PlanPremium FamilyCountryPolandDeviceiPhone 7s PlusOperating SystemiOS 13 My Question or IssueI tried to join a group session with my friend. She had started the session but the option was not available on my phone where it was visible on hers. I use...
Plan Premium Family Country Poland Device iPhone 7s Plus Operating System iOS 13 My Question or Issue I tried to join a group session with my friend. She had started the sess...
Visitor
50934 Views
12 replies
4 likes
My Issue is that after the update 2021 im no longer able to see the songs in my playlists in chronological order. This is a very big problem especially for those of us with very large playlists that contain thousands of songs.. So please fix this and...
My Issue is that after the update 2021 im no longer able to see the songs in my playlists in chronological order. This is a very big problem especially for those of us with very large playlists that ...
Moderator
607 Views
1 replies
0 likes
PlanPremiumCountryFrance DeviceiPhone 6sOperating SystemiOS 14.2 My Question or IssueHi I have Spotify on a PC with windows 10, connected to the internet box through ethernet cable. My iPhone is connected to the same internet box, but through wifi. M...
Plan Premium Country France Device iPhone 6s Operating System iOS 14.2 My Question or Issue Hi 🙂 I have Spotify on a PC with windows 10, connected to the internet box ...
Spotify Legend
1554 Views
5 replies
0 likes
PlanPremiumCountrycanada DeviceiPhone 11Operating System My Question or IssueRecently got a new phone and can’t log in to my app, keeps telling me there was an issue and to try again later. Have looked at other threads, changed my password, deleted a...
Plan Premium Country canada Device iPhone 11 Operating System My Question or Issue Recently got a new phone and can’t log in to my app, keeps telling me there wa...
Visitor
2952 Views
6 replies
1 likes
