Announcements
We’re aware of some issues right now and are checking them out! We'll keep you posted here.

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30702 Views

40 replies

9 likes

  • 30702 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95429 Views

115 replies

12 likes

Other
  • 95429 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
  • 1036 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293858 Views

60 replies

15 likes

  • 293858 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123761 Views

19 replies

38 likes

  • 123761 Views
  • 19 replies
  • 38 likes

Superuser Contribution Spotify stops playing song approx 30 secs after starting! Please HELP!

Hi, folks. I have a Spotify Premium acct and I primarily use an iPod (iOS 14.3). I'm not always connected to the Internet when I use Spotify/my iPod. Generally, the problem I have is when I listen to music through my bluetooth headphones. If I start ...

Casual Listener

Hi, folks.   I have a Spotify Premium acct and I primarily use an iPod (iOS 14.3).  I'm not always connected to the Internet when I use Spotify/my iPod.   Generally, the problem I ...

Ver

Spotify Legend

1214 Views

3 replies

0 likes

  • 1214 Views
  • 3 replies
  • 0 likes

Superuser Contribution How do I loop a song on Xfinity X1 App?

How do I loop a song on the Xfinity X1 Spotify App? I can't find the button but I may be missing it...

Newbie

How do I loop a song on the Xfinity X1 Spotify App? I can't find the button but I may be missing it...  

Ver

Spotify Legend

731 Views

1 replies

0 likes

  • 731 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloads are broken

PlanPremiumCountryU.S.Device(iPhone 12)Operating System(iOS 14) My Question or Issue Nothing is downloading on Spotify. None of my playlist are downloading or any albums. It says it's downloaded but it's not. I have deleted and reinstalled the app bu...

Newbie

Plan Premium Country U.S. Device (iPhone 12) Operating System (iOS 14)   My Question or Issue   Nothing is downloading on Spotify. None of my playlist are downloading or any albu...

Ivan

Spotify Legend

547 Views

1 replies

0 likes

  • 547 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accessibility

PlanPremiumCountryUSADevice(iPhone 11)Operating System(iOS 14.2)My Question or IssueHey, I'm not sure if this is the right place to do this, but Spotify should implement a feature that allows you to listen to a playlist without having to go into the ...

Newbie

Plan Premium Country USA Device (iPhone 11) Operating System (iOS 14.2) My Question or Issue Hey, I'm not sure if this is the right place to do this, but Spotify should implement a feature t...

Ivan

Spotify Legend

595 Views

1 replies

0 likes

  • 595 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song stops playing half way through and goes those random song/playlist

FamilyPremiumUS Iphone X Every time I play a song, half way through it cuts to another song from a random playlist. I can not remove this random playlist or the songs. And even those songs cut half way and go to another song. This is not happening on...

Regular

Family Premium US   Iphone X   Every time I play a song, half way through it cuts to another song from a random playlist.  I can not remove this random playlist or the songs.&nbs...

edicapacha

Regular

4525 Views

10 replies

1 likes

  • 4525 Views
  • 10 replies
  • 1 likes

Superuser Contribution Battery draining and overheating

PlanPremiumCountry Device(iphone11)Operating System(ios 13.3.1) My Question or IssueAs title says. It been happening for a month now. I think it only happens when i’m offline. Has anyone else got this problem??

Music Fan

Plan Premium Country   Device (iphone11) Operating System (ios 13.3.1)   My Question or Issue As title says. It been happening for a month now. I think it only happens when i’m o...

Novy

Moderator

1752 Views

11 replies

0 likes

  • 1752 Views
  • 11 replies
  • 0 likes

Yerel dosyalar iOS'ta görünmüyor

Aynı wi-fi ağına bağlıyom uygulamalar her iki cihazda da güncel .mp3 uzantılı dosyaları bilgisayardan çalma listelerine ekliyor fakat iOS cihazımda asla görünmüyor ne yapmam lazım?

Regular

Aynı wi-fi ağına bağlıyom uygulamalar her iki cihazda da güncel .mp3 uzantılı dosyaları bilgisayardan çalma listelerine ekliyor fakat iOS cihazımda asla görünmüyor ne yapmam lazım?

DDay88

Newbie

5807 Views

11 replies

0 likes

  • 5807 Views
  • 11 replies
  • 0 likes

Superuser Contribution Spotify seems to crash randomly

PlanPremiumCountryUSDeviceiPhone 8Operating SystemiOS 14.2 My Question or IssueHello,So the Spotify app on my phone seems to have an issue that has popped up around a week or two ago. It usually occurs in offline mode. I would be listening to any son...

Casual Listener

Plan Premium Country US Device iPhone 8 Operating System iOS 14.2   My Question or Issue Hello, So the Spotify app on my phone seems to have an issue that has popped up around a week ...

Ver

Spotify Legend

2480 Views

12 replies

9 likes

  • 2480 Views
  • 12 replies
  • 9 likes

Superuser Contribution Earphones not playing

PlanPremiumCountryCanada iphone 7Operating System14.2My Question or IssueMy earphones are not working nothing wrong with the phone earphones and mic work on all other apps and phone calls take your phones out and music will play but then in music pau...

Visitor

Plan Premium Country Canada  iphone 7 Operating System 14.2 My Question or Issue My  earphones are not working nothing wrong with the phone  earphones and mic work on all other...

Ver

Spotify Legend

548 Views

1 replies

0 likes

  • 548 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify skipping to random new song

PlanPremiumCountryUSA DeviceiPhone 12Operating SystemiOS 14.2 My Question or IssueWhen I load up my queue of songs or I go into one of my playlists and hit play or shuffle play after about 30 to 45 seconds the song is skipped to a new song and new qu...

Newbie

  Plan Premium Country USA   Device iPhone 12 Operating System iOS 14.2   My Question or Issue When I load up my queue of songs or I go into one of my playlists and hit pla...

Novy

Moderator

588 Views

1 replies

0 likes

  • 588 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay not working

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 14.3 When I search for a song and play it, autoplay does not work. The song just stops when it’s done. I’ve double checked and made sure repeat and shuffle are off. I’ve toggled autoplay off and...

Casual Listener

Plan Premium Country USA Device iPhone 11 Operating System iOS 14.3   When I search for a song and play it, autoplay does not work. The song just stops when it’s done. I’ve double check...

Novy

Moderator

895 Views

3 replies

1 likes

  • 895 Views
  • 3 replies
  • 1 likes

Superuser Contribution Music keeps pausing on mobile app

PlanPremiumCountryCanadaDeviceiPhone 11Operating SystemiOS 14.2Spotify Version8.5.86 For a couple weeks now my music on Spotify keeps pausing on its own. Obviously this is very annoying. I have tried absolutely everything that is being suggested in o...

Regular

Plan Premium Country Canada Device iPhone 11 Operating System iOS 14.2 Spotify Version 8.5.86   For a couple weeks now my music on Spotify keeps pausing on its own. Obviously this is ...

Eni

Moderator

1591 Views

9 replies

2 likes

  • 1591 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution delete unseeable songs

hi I added some songs/podcasts to a playlist a while ago and the artist deleted the songs I think.so now I have 0 songs left in my playlist and it says that I have 19 tracks on it. even when I turn the ‘hide unplayable songs’ setting off... is there ...

Regular

hi    I added some songs/podcasts to a playlist a while ago and the artist deleted the songs I think. so now I have 0 songs left in my playlist and it says that I have 19 tracks on it. e...

Jeremy

Spotify Legend

562 Views

1 replies

0 likes

  • 562 Views
  • 1 replies
  • 0 likes

Superuser Contribution iOS app crashing

PlanFree/PremiumCountryFranceDevice(iPhone SE 2020)Operating System(iOS 14.2)My Question or IssueHello,For 2 weeks the spotify application has been shutting down by itself for no reason on my iphone. I think it came from my phone but no because I jus...

Regular

Plan Free/Premium Country France Device (iPhone SE 2020) Operating System (iOS 14.2) My Question or Issue Hello, For 2 weeks the spotify application has been shutting down by itself for n...

Jeremy

Spotify Legend

1333 Views

8 replies

2 likes

  • 1333 Views
  • 8 replies
  • 2 likes

Superuser Contribution Music pausing on iPad when switching apps

PlanPremiumCountryUSADeviceiPad (6th Generation)Operating SystemiPadOS 14.3 My Question or Issue the music pauses and skips when I switch from app to app. I had no problem on my iPhone.

Casual Listener

Plan Premium Country USA Device iPad (6th Generation) Operating System iPadOS 14.3   My Question or Issue   the music pauses and skips when I switch from app to app. I had no pro...

Jeremy

Spotify Legend

680 Views

1 replies

0 likes

  • 680 Views
  • 1 replies
  • 0 likes

Superuser Contribution IPhone X Mute

Hi,I'm having problems with the app on my iPhone X : after I download a playlist, the iPhone X is muted : sound don't play anymore, no music, ... and the menus are also very slow. Turning the mute button on and off does not work. Resetting the phone ...

Casual Listener

Hi, I'm having problems with the app on my iPhone X : after I download a playlist, the iPhone X is muted : sound don't play anymore, no music, ... and the menus are also very slow. Turning the mute ...

Jeremy

Spotify Legend

1194 Views

3 replies

0 likes

  • 1194 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Premium Mobile Not Working With Bluetooth

I recently purchased Spotify Premium, and I tried using it on the mobile app. My plan shows up as premium and I have the premium features, but when I connect my bluetooth earbuds to my phone, the spotify premium features (devices, group session, song...

Newbie

I recently purchased Spotify Premium, and I tried using it on the mobile app. My plan shows up as premium and I have the premium features, but when I connect my bluetooth earbuds to my phone, the spo...

Jeremy

Spotify Legend

784 Views

1 replies

0 likes

  • 784 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to view lyrics

PlanPremiumCountryUSADeviceiPhone 12, iPad, PCOperating SystemLatest IOS, Latest Win10 My Question or IssueI am unable to view the lyrics (my iPhone, iPad, or PC). I followed all of the tutorials as to where you click to turn on the lyrics at the bot...

Casual Listener

Plan Premium Country USA Device iPhone 12, iPad, PC Operating System Latest IOS, Latest Win10   My Question or Issue I am unable to view the lyrics (my iPhone, iPad, or PC). I followed...

Novy

Moderator

619 Views

1 replies

0 likes

  • 619 Views
  • 1 replies
  • 0 likes

Crackling/popping on bass notes

PlanPremiumCountry United StatesDeviceiPhone XS MaxOperating SystemiOS 12.1 My Question or Issue On certain songs that have certain bass notes I hear a crackling or popping sound for a split second. It only happens on those notes. I love bass and so ...

Casual Listener

Plan Premium Country  United States Device iPhone XS Max Operating System iOS 12.1   My Question or Issue  On certain songs that have certain bass notes I hear a crackling or...

taranclan

Casual Listener

4781 Views

6 replies

0 likes

  • 4781 Views
  • 6 replies
  • 0 likes