Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Spotify Star
  • Spotify Star
  • Ver
  • Moderator
  • 62020 Views
  • 123 replies
  • 31 likes
  • 62020 Views
  • 123 replies
  • 31 likes

New Your Library view

Spotify has introduced a new version of Your Library to mobile users of the iOS and Android apps. Come on over to the main Community thread to get an overview of what's new and share your feedback: New Your Library view (iOS & Android)

  • Spotify Star
  • Spotify Star
  • 3011 Views
  • 0 replies
  • 4 likes
  • 3011 Views
  • 0 replies
  • 4 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 11369 Views
  • 8 replies
  • 0 likes
  • 11369 Views
  • 8 replies
  • 0 likes

Playlist only plays 1 song then puts 80’s music In a queue, I pay so I can listen to music I don’t

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Playlist only plays 1 song then puts 80’s music In a queue, I pay so I can listen to music I don’t

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Playlist only plays 1 song th...
  • Bethany_Dawn
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Solved!! Music

recently I have problem with playing music. Every time when I’m starting listening album or daily mix after first song of my choice spotyfie playing the Beatles. Anybody have similar issues? Matt

  • Casual Listener
  •   recently I have problem with playing music.  Every time when I’m starting listening album or daily mix after first song of my choice spotyfie playing the Beatles.  Anybody have si...
  • Matt1128
  • Casual Listener
  • 370 Views
  • 2 replies
  • 0 likes
  • 370 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify search not working anymore

my Spotify search stops working after a few minutes, this happens on LTE and on WiFi I have left my iPhone doing that for over 2 hours and it does nothing (see attached file), to fix it I need to force close the app and open it again, how can I fix t...

  • Casual Listener
  • my Spotify search stops working after a few minutes, this happens on LTE and on WiFi  I have left my iPhone doing that for over 2 hours and it does nothing (see attached file), to fix it I need ...
  • trysnipes
  • Visitor
  • 15818 Views
  • 10 replies
  • 3 likes
  • 15818 Views
  • 10 replies
  • 3 likes

Sound Quality when streaming to Apple TV

PlanPremiumCountrySwdenDeviceiPhone 5, PC, Apple TV My Question or IssueI wonder will I get more or less the same sound quality at these setups: - PC with optical out connected to my DAC. - Stream from iPhone over WiFi to Apple TV via hdmi audio extr...

  • Newbie
  • Plan Premium Country Swden Device iPhone 5, PC, Apple TV   My Question or Issue I wonder will I get more or less the same sound quality at these setups:   - PC with optical out co...
  • 737 Views
  • 0 replies
  • 1 likes
  • 737 Views
  • 0 replies
  • 1 likes

[HELP] Unable to open SMS song links directly in Spotify (iOS)

I am in the US using a Premium account on an iPhone 7 on iOS version 12.3. Until very recently, I was able to open the Spotify app directly by opening a link sent via text. This worked for iMessage, SMS, Messenger, Signal, etc. I updated my Spotify a...

  • Newbie
  • I am in the US using a Premium account on an iPhone 7 on iOS version 12.3.   Until very recently, I was able to open the Spotify app directly by opening a link sent via text. This worked for i...
  • 231 Views
  • 0 replies
  • 1 likes
  • 231 Views
  • 0 replies
  • 1 likes

Superuser Contribution Release Radar not updating

The Release Radar playlist did not update. The date indicates that it did, however the songs from the previous week are still there. I tried to close the app. I tried deleting the app and re-installing. Nothing is working. Any other suggestions?

  • Newbie
  • The Release Radar playlist did not update. The date indicates that it did, however the songs from the previous week are still there. I tried to close the app. I tried deleting the app and re-installi...
  • Dian
  • Moderator
  • 274 Views
  • 2 replies
  • 3 likes
  • 274 Views
  • 2 replies
  • 3 likes

Why I’m not seeing storylines?

PlanPremiumCountryPortugal DeviceiPhone 8 My Question or IssueEveryone is talking about storylines, I have the latest version of the app and I couldn’t see them! Can you fix this and make available to all markets?thx

  • Regular
  •   Plan Premium Country Portugal   Device iPhone 8   My Question or Issue Everyone is talking about storylines, I have the latest version of the app and I couldn’t see them! C...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Spotify issue in Car Play

More and more often Spotify does not work in my 2019 Mercedes Benz C Class. I can see only blank sheets or simple announcement with “null” problem. It is very disapointing. Also I do not know how to set up a Spotify so as it shows only downloaded son...

  • Newbie
  • More and more often Spotify does not work in my 2019 Mercedes Benz C Class. I can see only blank sheets or simple announcement with “null” problem. It is very disapointing. Also I do not know how to ...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

De hele tijd als ik een nummer aan zet stopt die met afspelen weet iemand wat ik moet doen?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 2136 Views
  • 0 replies
  • 0 likes
  • 2136 Views
  • 0 replies
  • 0 likes

Listening to Premium via Chromecast Audio

PlanPremiumCountryUSADeviceiPhone XSOperating SystemiOS 12 My Question or Issue I just ordered a Google ChromeCast Audio puck, which I want to use to stream Spotify Premium to my analog receiver. My question is, will I get 320kpbs resolution doing th...

  • Newbie
  • Plan Premium Country USA Device iPhone XS Operating System iOS 12   My Question or Issue   I just ordered a Google ChromeCast Audio puck, which I want to use to stream Spotify Pr...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

I don't have access to a certain album.

PlanPremium CountryCanada DeviceiPhone 7 Plus & Macbook Pro 2018 Operating SystemiOS 12.3.1 & macOS Mojave 10.14.5 My Question or Issue As the title indicates, I don't have access to a certain album. When I search it on my Iphone it doesn't even come...

  • Newbie
  • Plan Premium   Country Canada   Device iPhone 7 Plus & Macbook Pro 2018   Operating System iOS 12.3.1 & macOS Mojave 10.14.5   My Question or Issue  As t...
  • 205 Views
  • 0 replies
  • 0 likes
  • iphone
    macOS
  • 205 Views
  • 0 replies
  • 0 likes

Local Files on mobile device

Hi all, we do have a Premium Family account. I try to add a local file to my playlist according to the instructions provided. Worked all good on my desktop app (MacBook). Only thing that is confusing is that there is no proper timing associated with ...

  • Casual Listener
  • Hi all,   we do have a Premium Family account. I try to add a local file to my playlist according to the instructions provided. Worked all good on my desktop app (MacBook). Only thing that is ...
  • olivertoma
  • Casual Listener
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Playing Songs Not On My Playlist

I have Premium, but yesterday random songs similar to what i listen to, but that are not on the playlist/album i’m currently listening to have started playing. I have autoplay turned off, and the random songs do not just play at the end of an album o...

  • Newbie
  • I have Premium, but yesterday random songs similar to what i listen to, but that are not on the playlist/album i’m currently listening to have started playing. I have autoplay turned off, and the ran...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

My music has gone from downloaded to not downloaded. I need human help.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

CarPlay - Sort Order

Hello, is there a known bug with AppleCar Play and the Spotfiy Sort ordering?I have selected "Recently Added" but that is not shown in CarPlay. Thanks PlanPremiumCountryATDeviceiPhone 6Carplay Mazda 3 2019Operating SystemiOS 12.3.1

  • Newbie
  • Hello,   is there a known bug with AppleCar Play and the Spotfiy Sort ordering? I have selected "Recently Added" but that is not shown in CarPlay.   Thanks   Plan Premium Coun...
  • vlopddap
  • Music Fan
  • 866 Views
  • 2 replies
  • 4 likes
  • 866 Views
  • 2 replies
  • 4 likes

Spotify not shuffling while in the car

PlanPremium CountryUnited States DeviceiPhone 8 Operating SystemiOS 12.3.1 When I hook my phone up to my car audio (either via bluetooth or a jack) songs will not shuffle. If it hit the shuffle button, it will light up green, but when one song ends a...

  • Newbie
  •   Plan Premium   Country United States   Device iPhone 8   Operating System iOS 12.3.1   When I hook my phone up to my car audio (either via bluetooth or a jack)...
  • LoganHelps
  • Composer
  • 1121 Views
  • 1 replies
  • 0 likes
  • 1121 Views
  • 1 replies
  • 0 likes

Local Files don't work on my phone

Hello I am TurkishMy English is sloppy. I'm sorry if I said anything wrong.I read Jacob's article on local files, but I don't understand.My steps;1. I turned the song into MP3 from YouTube.2. Spotify also appears in the local files. I just created a ...

  • Newbie
  • Hello  I am Turkish My English is sloppy. I'm sorry if I said anything wrong. I read Jacob's article on local files, but I don't understand. My steps; 1. I turned the song into MP3 from You...
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Podcast not keeping place

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I drive into work I listen to podcasts, when I get to my desk it does not remember my pl...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I ...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Spotify with Instagram stories

PlanPremiumCountrySwedenDevice(iPhone X)Operating System(iOS 12.3.1) My Question or IssueI'm still not able to add music to my stories in Instagram. I have tried to contact Instagram several times about it, but getting in contact with them is like fi...

  • Newbie
  • Plan Premium Country Sweden Device (iPhone X) Operating System (iOS 12.3.1)   My Question or Issue I'm still not able to add music to my stories in Instagram. I have tried to contact I...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Marc e Bassy songs don’t show up under recently played

PlanPremiumCountryUSA Device(iphone 7Operating System(iOS 12.3.1 My Question or IssueMarc e Bassy songs do not show under your library>recently played

  • Newbie
  • Plan Premium Country USA   Device (iphone 7 Operating System (iOS 12.3.1   My Question or Issue Marc e Bassy songs do not show under your library>recently played
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes