Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

229349 Views

53 replies

13 likes

  • 229349 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152772 Views

507 replies

108 likes

  • 152772 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106877 Views

19 replies

38 likes

  • 106877 Views
  • 19 replies
  • 38 likes

Unable to view songs whenever I click on album/artist songs

PlanFreeCountryUSADeviceiPhone 11 Operating SystemiOS 13 My Question or IssueWhenever I go to an artist or album page, I am unable to view what songs are available from them. I can still shuffle and play the songs normally but cannot actually open th...

Visitor

Plan Free Country USA Device iPhone 11  Operating System iOS 13   My Question or Issue Whenever I go to an artist or album page, I am unable to view what songs are available from ...

SweetE2002

Casual Listener

5617 Views

13 replies

14 likes

iOS
  • 5617 Views
  • 13 replies
  • 14 likes

Car bluetooth song skips not working [Iphone]

I have a premium account right now and the recent update won't allow me to skip songs on my Iphone 6. My car skip works with other applications. If there is a way to fix it let me know.

Visitor

I have a premium account right now and the recent update won't allow me to skip songs on my Iphone 6. My car skip works with other applications. If there is a way to fix it let me know.

317 Views

0 replies

0 likes

  • 317 Views
  • 0 replies
  • 0 likes

profile won't load

Hi so basically, whenever i openup my account (i have a premium fam membership) on my iphone XR i click home on my app, and then the gear and then on my name (profile) and it just tells me "something went wrong, have another go?" and the only option ...

Newbie

Hi so basically, whenever i openup my account (i have a premium fam membership) on my iphone XR i click home on my app, and then the gear and then on my name (profile) and it just tells me "something...

395 Views

0 replies

0 likes

  • 395 Views
  • 0 replies
  • 0 likes

Spotify can’t open this type of link on this device

PremiumUSAiPhone XiOS 13.5.1When attempting to open “Liked Songs” playlist I get the message above. Songs will play but playlist won’t open. I’ve tried power cycling phone and reunstalling app, and logging out and in.

Visitor

Premium USA iPhone X iOS 13.5.1 When attempting to open “Liked Songs” playlist I get the message above. Songs will play but playlist won’t open. I’ve tried power cycling phone and reunstalling ap...

SoundShots

Composer

1407 Views

1 replies

0 likes

  • 1407 Views
  • 1 replies
  • 0 likes

Private Mode doesn‘t work for external devices

PremiumCountry Germany Device(iPhone XsOperating System(iOS My Question or IssueI mostly listen to music via other devices - not my phone, but google home, Carplay, Tiger box or else. But the private mode only works on my phone - still children music...

Regular

Premium Country Germany   Device (iPhone Xs Operating System (iOS   My Question or Issue I mostly listen to music via other devices - not my phone, but google home, Carplay, Tiger ...

559 Views

0 replies

0 likes

  • 559 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Premium Stopped Working on iPhone (after years) Still Working on Computer

PlanPremiumDevice(iPhone 11 & Macbook Pro)My Question or IssueHi today all of a sudden the iPhone Spotify App kept stopping and turning itself off whenever I tried to start it (I didnt even get onto it). I thought it was a glitch hence I deleted it t...

Casual Listener

Plan Premium Device (iPhone 11 & Macbook Pro) My Question or Issue Hi today all of a sudden the iPhone Spotify App kept stopping and turning itself off whenever I tried to start it (I didnt ...

Mihail

Spotify Legend

633 Views

1 replies

0 likes

Premium
  • 633 Views
  • 1 replies
  • 0 likes

Apple car play music pictures in playlist

  Premium plan Device(iPhone 6s Plus )Operating System(iOS And Apple car play) My Question or IssueApple car play problem ı dont see any music pictures on my playlist just music names but ex upgrade ı see pls fix it

Casual Listener

    Premium plan   Device (iPhone 6s Plus ) Operating System (iOS And Apple car play)    My Question or Issue Apple car play problem    ı dont see any music pictu...

464 Views

0 replies

1 likes

  • 464 Views
  • 0 replies
  • 1 likes

Country isn’t updating

So, I have a premium account and I travel quite often, yet Spotify still reads that I am in the United States. Currently I am in the Philippines. Is there any way I can fix this issue?

Visitor

So, I have a premium account and I travel quite often, yet Spotify still reads that I am in the United States. Currently I am in the Philippines. Is there any way I can fix this issue?

OneByBoo

Roadie

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

[IOS 13] Spotify Shuts Down While Opening

Whenever I try to open my Spotify app, it automatically shuts down itself. If there is not an internet connection, then it works fine. It happens to me for an hour, here's what I've tried:-Delete all Spotify data from the device and reinstall Spotify...

Newbie

Whenever I try to open my Spotify app, it automatically shuts down itself. If there is not an internet connection, then it works fine. It happens to me for an hour, here's what I've tried: -Delete a...

OneByBoo

Roadie

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

App keeps closing and shutting down once opened

Third time this app is doing this within two months. I’m paying for premium. PlanPremium CountryUS Device(iPhone 7Plus)Operating System(iOS 10.)

Newbie

Third time this app is doing this within two months. I’m paying for premium.    Plan Premium   Country US   Device (iPhone 7Plus) Operating System (iOS 10.)   &n...

OneByBoo

Roadie

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

IOS 13.5.1 Keep Crashing

PlanPremiumCountryCanadaDeviceIphone Xs MaxOperating SystemIOS 13.5.1 My Question or IssueHi, my account is premium and it keep crashing on IOS 13.5.1 and it's very annoying me. Anyone have solution for this? Every time I opened the app with wifi, it...

Visitor

Plan Premium Country Canada Device Iphone Xs Max Operating System IOS 13.5.1   My Question or Issue Hi, my account is premium and it keep crashing on IOS 13.5.1 and it's very annoying ...

OneByBoo

Roadie

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

Still crashinb

PlanPremiumCountry Device 8 plus(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System ios 13.5.1(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuethe app keeps crashing. Reinstalling doesnt helpeither.

Regular

Plan Premium Country   Device 8 plus (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System ios 13.5.1 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...

Billy-J

Spotify Star

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

App crashin on iphone

Hi. I updated my spotify app today and my ios is latest version. All is ok, but i try to open on wifi or mobile my app is crushin. Just 1 second and suddenly closed. I did uninstall spotify and reset my phone, after tried again but still crushin. Pla...

Visitor

Hi. I updated my spotify app today and my ios is latest version. All is ok, but i try to open on wifi or mobile my app is crushin. Just 1 second and suddenly closed. I did uninstall spotify and reset...

OneByBoo

Roadie

297 Views

1 replies

1 likes

  • 297 Views
  • 1 replies
  • 1 likes

Superuser Contribution App Crashes Upon Opening

PlanPremiumCountryUnited StatssDeviceiPhone 11Operating SystemiOS 13.5.1My Question or IssueEvery time I attempt to open the app, it crashes a few seconds later. This is strange considering the app was working perfectly fine a few hours ago. I’ve tri...

Visitor

Plan Premium Country United Statss Device iPhone 11 Operating System iOS 13.5.1 My Question or Issue Every time I attempt to open the app, it crashes a few seconds later. This is strange con...

Ivan

Spotify Legend

1049 Views

1 replies

0 likes

  • 1049 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS] App crashing on startup

Hey folks, We wanted to share that we're receiving reports of users having troubles to use the app on iOS devices. If you're also experiencing this, no worries, our tech teams are currently looking into this. For more info and updates, please check t...

Spotify Legend

Hey folks,   We wanted to share that we're receiving reports of users having troubles to use the app on iOS devices.   If you're also experiencing this, no worries, our tech teams a...

1515 Views

0 replies

9 likes

app crash
iOS
  • 1515 Views
  • 0 replies
  • 9 likes

Spotify crashes after seconds

Hi, I was listening to music when sporting suddenly crashed. I restarted my phone, uninstalled and Reinstalled the app several times, but the problem remains the same. Whenever I click on Spotify the app crashes after seconds. However it does seem to...

Casual Listener

Hi,  I was listening to music when sporting suddenly crashed. I restarted my phone, uninstalled and Reinstalled the app several times, but the problem remains the same. Whenever I click on Spot...

OneByBoo

Roadie

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

App error

I updated my app last night to the most recent software and now my app won’t stay open past one second. It crashes before anything can load. I have restarted my phone and redownloaded the app already. Help mePlanPremiumCountry Device(iPhone 8 Plus )O...

Visitor

I updated my app last night to the most recent software and now my app won’t stay open past one second. It crashes before anything can load. I have restarted my phone and redownloaded the app already...

Billy-J

Spotify Star

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Spotify App crashes on startup IOS

PlanPremiumCountryAustriaDeviceiPhone 6sOperating SystemiOS 13.5.1 My Question or IssueMy Spotify App crashes instantly on startup since I updated it to the newest version.I have two things I might did wrong I played music with Spotify while updating...

Casual Listener

Plan Premium Country Austria Device iPhone 6s Operating System iOS 13.5.1   My Question or Issue My Spotify App crashes instantly on startup since I updated it to the newest version. ...

EthanS1

Community Legend

1095 Views

4 replies

1 likes

  • 1095 Views
  • 4 replies
  • 1 likes

Spotify app keeps crashing on open

PlanPremiumCountryAustralia DeviceiPhone 11 ProOperating SystemiOS 13.5.1 My Question or IssueWas using the Spotify iOS app to play music through a Bluetooth speaker and the app crashed halfway through a song. The app now crashes within moments of op...

Visitor

Plan Premium Country Australia   Device iPhone 11 Pro Operating System iOS 13.5.1   My Question or Issue Was using the Spotify iOS app to play music through a Bluetooth speaker a...

Monitherese

Casual Listener

1444 Views

6 replies

5 likes

  • 1444 Views
  • 6 replies
  • 5 likes

Superuser Contribution Crash on iOS

PlanPremiumCountryRomaniaDeviceiPhone XSOperating SystemiOS 13 My Question or IssueWhen i try opening spotify, it crashes. After i tried some fixes I found out that this problem is because my internet. If I go in airplane mode it works perfect but i ...

Casual Listener

  Plan Premium Country Romania Device iPhone XS Operating System iOS 13   My Question or Issue When i try opening spotify, it crashes. After i tried some fixes I found out that t...

chrisbcm

Casual Listener

622 Views

3 replies

2 likes

  • 622 Views
  • 3 replies
  • 2 likes