Tracks are unresponsive and do not play

[elliottstarno]

Plan: Premium

Country: USA

Device: iPhone 12 Pro Max, iPhone X

Operating System: iOS 14.2.1

My Question or Issue:

This has been happening too frequently. I search for a track, select it, and the app does nothing. The track is unresponsive and sometimes the whole app becomes unresponsive as well. I must force quit and restart the app, and then it usually works. 

Here is a video of the issue: https://imgur.com/MJOkTNM

[Mihail]

Hey @elliottstarno,

Thanks for reaching out to the Community.

We recommend you log out everywhere and run a clean reinstall on all your devices, this involves deleting the cache files of the app and will force a account wide resynchronization of your info. You can have a look at this guide for the steps relevant to each device. These changes tend to solve issues like the one you're experiencing. Give your devices a quick restart as well before you open the newly installed app.  

Hope this helps. Keep us posted on how it goes.