Announcements

Help Wizard

Step 1

NEXT STEP

Spotify connects to unknown devices and starts new playlists

Spotify connects to unknown devices and starts new playlists

Plan

Premium

Country

Italy

Device

iPhone 11

Operating System

iOS 13

 

My Question or Issue

Hi!

While I'm listening songs with the AirPods, suddenly Spotify changes playlists and connect to unknown devices (as shown in the files attached). Obviously when it happens I can't hear the music until I reconnect Spotify to the AirPods.

This problem happens very often in the lasts days and it's very stressful because it doesn't allow me to listen to a whole song.

I have the same issue at home, while Spotify is connected to the Google Home Mini device (via fiber optic internet connection). While I am listening music on Google Home happens either that the song is suddenly changed in another one (never listened before, included in an unknown playlist) or that Spotify suddenly connects to my IPhone (disconnecting itself to the Google Home device).

I hope that all is clear.

IMG_8561.PNG
IMG_8562.PNG
Reply
0 Replies

Suggested posts