Spotify music playback nearly unusable on my iOS devices

[pfluty]

Hello, 

I'm a subscriber, and over the last couple days I've noted severe playback issues preventing me from enjoying music on either of my iOS devices (Up to date iPad2 and iPhone). In multiple locations: Home over 50/10 broadband, Work on the US East Coast backbone (I work in IT for a major company- I assure you that bandwith is not the problem 🙂 and in a few local coffee shops. 

If I exit out of the application, I'm able to play a song for about 1:30 before it cuts out, and music is unplayable after. I've tried both wireless and 3G connections with my iPhone. There are times of the day where it seems to work correctly (5A this morning, for instance). 

Spotify plays as expected on a connected computer at any of these locations. 

I've frequently power cycled the iOS device and closed out of Spotify in an attempt to resolve these issues - I could attempt to re-install the application, but I find it odd that it's affecting two devices simultaneously. 

Can someone take a look please?

[erica_rose]

i am having the same issue!!!!!

i have also tried the same troubleshooting techniques, i think something is something wrong with the app?

[Peter__]

Hey guys 🙂 

Have you tried all of the suggestions onlined in this topic?

Peter

[pfluty]

Everything short of the app reinstall, multiple multiple times 🙂

If the solution is an app reinstall for an issue that affects two seperate devices (And two seperate application installs) simultaneously, I am sure that the issue isn't on my side.

[pfluty · Accepted solution]

A re-installation of both applications with powering he device off between stages did fix it.

What investigation has been undertaken in Spotify land to resolve this issue observed by many, many people? This is clearly an issue with the application published in the App Store which requires the user to manually remove and reinstall to access the service they've paid for... In some cases that I've read, this needs to be done every day.

Someone needs to open Xcode at spotify, resolve the bug(s) responsible and release an updated application. Expecting users to "deal with it" and not acknowledge the issue directly is unacceptable customer service for an exciting tech company.