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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36853 Views
  • 15 replies
  • 36 likes
  • 36853 Views
  • 15 replies
  • 36 likes

Solved!! Missing some playlists, now under SpotON Radio folder

Hi, I am using Spotify Premium since 1 year, on PC, Mac, iPhone and iPad. I have tried some months back SpotOn on my iPhone, but I dont have the application anymore since 3 months. Yesterday, on iPhone and Ipad, 13 of my playlists have been missing a...

  • Regular
  • Hi,   I am using Spotify Premium since 1 year, on PC, Mac, iPhone and iPad. I have tried some months back SpotOn on my iPhone, but I dont have the application anymore since 3 months. &nbsp...
  • Perstr
  • Newbie
  • 1282 Views
  • 24 replies
  • 4 likes
  • 1282 Views
  • 24 replies
  • 4 likes

edited/explicit songs under artist search

when i type in any artist and browse their albums, the albums that are displayed are all edited. I know i can go back to the search, type in the album i want and find the explicit version, but it is a really big pain, is there a better way? is there ...

  • Newbie
  • when i type in any artist and browse their albums, the albums that are displayed are all edited. I know i can go back to the search, type in the album i want and find the explicit version, but it is ...
  • user-removed
  • Not applicable
  • 395 Views
  • 2 replies
  • 0 likes
  • 395 Views
  • 2 replies
  • 0 likes

Unable to "offline" songs, even when plugged to PC

My iPhone 4 won't make my Offline mode playlist load to offline, the grey arrow is there, but no loading is made. I have plugged the phone to my computer, thinking I need a better internet connection, but just wont make the music offline. What to do?

  • Newbie
  • My iPhone 4 won't make my Offline mode playlist load to offline, the grey arrow is there, but no loading is made. I have plugged the phone to my computer, thinking I need a better internet connection...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

BUG: Adding song to playlist shows up as different user

My friend shared his play list to me - I listen to it via my iPhone, Windows 7, and OSX. If I add a song via my phone - it shows up as being added by him - I'm logged in as me, on my phone, and this happens when I add over wifi or cellular connection...

  • Newbie
  • My friend shared his play list to me - I listen to it via my iPhone, Windows 7, and OSX.   If I add a song via my phone - it shows up as being added by him - I'm logged in as me, on my phone...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Do not work on my iPhone 5 in GSM mode - still connecting ...

Good morning, since three weeks, I can not use Spotify premium mobile (GSM 3G/LTE) on my iPhone 5. When I start Spotify, I am offline and the message appears "connecting ....". I can wait and wait, nothing happens. In WLAN mode it works fine. I have ...

  • Newbie
  • Good morning,   since three weeks, I can not use Spotify premium mobile (GSM 3G/LTE) on my iPhone 5. When I start Spotify, I am offline and the message appears "connecting ....". I can wait ...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Corrupted playlist on iPhone/iPod Touch

Hi, There is a playlist folder on both my iPhone and my iPod Touch that contains several levels of other folders but no songs. Nor does it appear on my iMac. I can't delete it. Everytime I try the app crashes. I have tried logging out and back in and...

  • Casual Listener
  • Hi,   There is a playlist folder on both my iPhone and my iPod Touch that contains several levels of other folders but no songs. Nor does it appear on my iMac. I can't delete it. Everytime I...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Skipping through the songs

I tried to play the radio and my playlist and it skips every ten seconds of a song

  • Newbie
  • I tried to play the radio and my playlist and it skips every ten seconds of a song
  • 501 Views
  • 0 replies
  • 0 likes
  • 501 Views
  • 0 replies
  • 0 likes

Resume after phone call problem

HiI listen to 2 hour dj sets that I have offline synced to my iPhone 4. My problem is the following:Lets say I listened for 20 minutes and then I get a phone call. After the call when spotify resumes it starts about 30 seconds into the song instead o...

  • Regular
  • Hi I listen to 2 hour dj sets that I have offline synced to my iPhone 4. My problem is the following: Lets say I listened for 20 minutes and then I get a phone call. After the call when spotify r...
  • jeremydtennant
  • Casual Listener
  • 358 Views
  • 1 replies
  • 1 likes
  • 358 Views
  • 1 replies
  • 1 likes

spotifuggle won't play on my iPhone

I have an iphone and a premium account but on my iphone app when i click a song it says I need a premium account to play the tune .do i have to sync my iphone to my mac first before it will play

  • Casual Listener
  • I have an iphone and a premium account but on my iphone app when i click a song it says I need a premium account to play the tune .do i have to sync my iphone to my mac first before it will play
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

Solved!! Editing playlists on IOS

The function to move songs about on playlists has been removed. You can only delete now, why has this app gone backwards?

  • Newbie
  • The function to move songs about on playlists has been removed. You can only delete now, why has this app gone backwards?
  • MattSuda
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Solved!! ATV 3 shows wrong song info!

When I play music from spotify on my iPad mini over AirPlay, it stops showing new track info on the ATV after a couple of songs. How come?

  • Casual Listener
  • When I play music from spotify on my iPad mini over AirPlay, it stops showing new track info on the ATV after a couple of songs. How come?
  • David
  • Spotify Legend
  • 1032 Views
  • 6 replies
  • 0 likes
  • 1032 Views
  • 6 replies
  • 0 likes

Problem with iPhone 3G

Hello, I have a problem with an iPhone 3G with IOS 4.2.1, the app closes everytime, I cant listen more than a song. I try everything, remove and install again, sync for offline use, downgrade to IOS 4.1, fresh install of IOS 4.2.1... everything. Righ...

  • Casual Listener
  • Hello,   I have a problem with an iPhone 3G with IOS 4.2.1, the app closes everytime, I cant listen more than a song. I try everything, remove and install again, sync for offline use, downgr...
  • the_jako
  • Casual Listener
  • 636 Views
  • 2 replies
  • 0 likes
  • 636 Views
  • 2 replies
  • 0 likes

My liked from radio is also missing

I understand you may be able to add this back to my account. Can has my playlist back? Thank you kindly.

  • Newbie
  • I understand you may be able to add this back to my account. Can has my playlist back? 🙂 Thank you kindly.
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Spotify is extremely slow on synch and playing

Hi Support Team, just faced with very bad response time from iPad or iPhone5 - just takes 10-20seconds to start a song in normal quality. Whats wrong here? Thanks.. . Gerd

  • Regular
  • Hi Support Team,   just faced with very bad response time from iPad or iPhone5 - just takes 10-20seconds to start a song in normal quality. Whats wrong here? Thanks.. .   Gerd
  • Cragskinna
  • Newbie
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Usling spotify on iPhone/iPad streaming to appletv via AirPlay = choppy sound arter ios6

Hi, am I the only one using My iPhone and Ipad to stream via AirPlay to My appletv connected to My home sound system? Well on ios5 it worked perfectly, however after updating to ios6 the sound it totally chopped up... Is there a fix for this?

  • Newbie
  • Hi,   am I the only one using My iPhone and Ipad to stream via AirPlay to My appletv connected to My home sound system?     Well on ios5 it worked perfectly, however after up...
  • russtm
  • Roadie
  • 1435 Views
  • 4 replies
  • 1 likes
  • 1435 Views
  • 4 replies
  • 1 likes

Playlist folders on iOS devices now nested within other folders

My iOS playlists (on iPhone, iPod Touch and iPad) have all reshuffled, with playlist folders now nesting within folders within folders. Quite bizarre. I can't re-order them as that is only possible on the full client, and the playlists on my Mac are ...

  • Regular
  • My iOS playlists (on iPhone, iPod Touch and iPad) have all reshuffled, with playlist folders now nesting within folders within folders. Quite bizarre. I can't re-order them as that is only possible o...
  • robcowen
  • Casual Listener
  • 1364 Views
  • 6 replies
  • 1 likes
  • 1364 Views
  • 6 replies
  • 1 likes

Download spotify in sweden on canadian iphone?

My friend is Swedish living in Canada. He has bought an iphone 5 locked to a Candadian carrier. If he goes to Sweden would he be able to download spotify in appstore, buy premium and get it working on his phone? Thanx!

  • Regular
  • My friend is Swedish living in Canada. He has bought an iphone 5 locked to a Candadian carrier. If he goes to Sweden would he be able to download spotify in appstore, buy premium and get it working o...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Ipad app with airplay

Hi all, yesterday I installed the new Spotify app on my Ipad 3. I use spotify app with my airport express, which has an excellent wifi connection according to the airport app on my Ipad. Now Spotify app keeps on stuttering and keeps quitting playing ...

  • Gig Goer
  • Hi all, yesterday I installed the new Spotify app on my Ipad 3. I use spotify app with my airport express, which has an excellent wifi connection according to the airport app on my Ipad. Now Spotify ...
  • Espiegel123
  • Casual Listener
  • 11869 Views
  • 18 replies
  • 0 likes
  • 11869 Views
  • 18 replies
  • 0 likes

iPad Will not recognise premium subscribtion

Cant get my ipad2 to recognise my premium account.. Tried everything.. Reinstalling, clearing cache, logging out etc.. on my pc i Can see my spotify premium account is active.. what to do?

  • Casual Listener
  • Cant get my ipad2 to recognise my premium account.. Tried everything.. Reinstalling, clearing cache, logging out etc.. on my pc i Can see my spotify premium account is active..   what to do?
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes