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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37230 Views

41 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102781 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1312 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299201 Views

61 replies

16 likes

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  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125886 Views

19 replies

38 likes

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Queued 'Track Only Available Online' messages...

When i loose my 3G connection while playing online content, the app (IOS 5.1.1) gives me an alert saying: 'Track Only Available Online' This track is nog synced and not available offine. Connect to a network and try again. [ OK ] The problem is... Wh...

Newbie

When i loose my 3G connection while playing online content, the app (IOS 5.1.1) gives me an alert saying:   'Track Only Available Online' This track is nog synced and not ava...

Peter__

Community Legend

824 Views

2 replies

2 likes

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iPod Nano syncing

I synced my nano and it wiped device vice. I can see where my music is saved (in Storage), but can't get it back onto my IPod. Spotify loaded 3 free songs and that's all that I can get (it syncs, but doesn't load my music). My Itunes account is on an...

Newbie

I synced my nano and it wiped device vice. I can see where my music is saved (in Storage), but can't get it back onto my IPod. Spotify loaded 3 free songs and that's all that I can get (it syncs, but...

496 Views

0 replies

0 likes

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Not recognizing premium account on mobile

I have the iPhone and recently upgraded to a premium account, but when I try to play music on my mobile app it says I need a premium account. I tried logging in and out several times and even reinstalling the app. Help!

Newbie

I have the iPhone and recently upgraded to a premium account, but when I try to play music on my mobile app it says I need a premium account. I tried logging in and out several times and even reinsta...

Liam

Community Legend

536 Views

1 replies

0 likes

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  • 1 replies
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iPhone 5 battery/playing bug

I also have The iPhone 5 and spotify premium, and today i listend to music from 07 to 18 and have recharged 3-4 Times today, starting The day with 100% and i have also noticed that sometimes when i pause The music from My headset The play icon is sti...

Newbie

I also have The iPhone 5 and spotify premium, and today i listend to music from 07 to 18 and have recharged 3-4 Times today, starting The day with 100% and i have also noticed that sometimes when i p...

Peter__

Community Legend

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes

How do I save a radio station I create on iPhone?

Now Spotify does NOT take technical support questions at their premium email address for paying subscribers such as myself (at $120 per year), which sucks. They launch the radio on the mobile devices, but once I create my own station by typing in an ...

Newbie

Now Spotify does NOT take technical support questions at their premium email address for paying subscribers such as myself (at $120 per year), which sucks.   They launch the radio on the mob...

Ashton

Regular

1043 Views

1 replies

3 likes

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  • 1 replies
  • 3 likes

Songs available on desktop but not phone

Hello, I'm using the iPhone 4s with whatever the latest iOS and Spotify updates are (just updated sptofiy about twenty minutes ago). I seem to be unable to find some songs on Spotify Mobile that otherwise pop up in full on desktop. This has happened ...

Newbie

Hello, I'm using the iPhone 4s with whatever the latest iOS and Spotify updates are (just updated sptofiy about twenty minutes ago). I seem to be unable to find some songs on Spotify Mobile that othe...

bass_insane_ma

Newbie

646 Views

3 replies

0 likes

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ipod touch needs to be able to be alphabetized

Could there please be an update soon for the mobile app for the ipod so that you can organize your playlists and find what we are looking for faster. It's already on for computers, why not mobile too?!?

Newbie

Could there please be an update soon for the mobile app for the ipod so that you can organize your playlists and find what we are looking for faster. It's already on for computers, why not mobile too...

Peter__

Community Legend

362 Views

1 replies

0 likes

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  • 1 replies
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iPhone Sync Incredibly slow

The sync rate for my iPhone is about 1 song every 1-2 minutes and has always been this way, whether connected to my laptop via usb or via Wifi. That rate is ridiculous. Are there any plans of improving performance? This has been an issue for months. ...

Newbie

The sync rate for my iPhone is about 1 song every 1-2 minutes and has always been this way, whether connected to my laptop via usb or via Wifi.  That rate is ridiculous.  Are there any plan...

Peter__

Community Legend

1150 Views

1 replies

0 likes

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Iphone 5 and Kia Rio

Hello.Just bought a brand new Kia Rio and i would like to be able to use the stereo to play my Spotify playlists/stared songs.As it is now, when i connect it with an original USB to Lightning cable it registers and plays just fine through the car ste...

Regular

Hello. Just bought a brand new Kia Rio and i would like to be able to use the stereo to play my Spotify playlists/stared songs. As it is now, when i connect it with an original USB to Lightning...

Prankstar

Regular

3293 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Playlist subscription on my pc and Ipad

I am a premium user with spotify in my pc and ipad. Currently I have 7 playlist that i did subscribed from other people which they get a daily update of new tracks. I can see the update in my pc software very time but I do not see them in my ipad. wh...

Newbie

I am a premium user with spotify in my pc and ipad. Currently I have 7 playlist that i did subscribed from other people which they get a daily update of new tracks. I can see the update in my pc soft...

332 Views

0 replies

0 likes

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I don't want Spotify to recognize my Ipod anymore

I set Spotify up to sync with my iPod because i thought i could get all the songs from Spotify on my Ipod, that was before i knew it didnt work with my iPod now it keeps deleting all the songs i have on my iPod every time i plug it in to my computer....

Roadie

I set Spotify up to sync with my iPod because i thought i could get all the songs from Spotify on my Ipod,  that was before i knew it didnt work with my iPod now it keeps deleting all the songs ...

jckinnick

Roadie

1408 Views

11 replies

0 likes

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  • 11 replies
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Solved!! Bad Sound from spotify on my iPhone

Yesterdsy mé and my friends turned on the stereo, so that we could play spotify from my iPhone to my Apple tv, but suddently the Sound were without bass and raddling? Help anyone?

Newbie

Yesterdsy mé and my friends turned on the stereo, so that we could play spotify from my iPhone to my Apple tv, but suddently the Sound were without bass and raddling? Help anyone?

Sammykins

Casual Listener

16490 Views

3 replies

0 likes

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New Premium user

I just started a (paid) premium account. I'm trying to listen to a playlist on my iphone but it says that it's only available to premium users only. Anyone have a solution for this?

Newbie

I just started a (paid) premium account. I'm trying to listen to a playlist on my iphone but it says that it's only available to premium users only. Anyone have a solution for this?

Peter__

Community Legend

369 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

What is the point ..... ?

So is this poor excuse for customer service the best that Spotify can offer? I feel very let down. I can't see the point in posting requests for help that the Spotify team seem to just ignore.

Visitor

So is this poor excuse for customer service the best that Spotify can offer?   I feel very let down.  I can't see the point in posting requests for help that the Spotify team seem to ju...

user-removed

Not applicable

911 Views

8 replies

0 likes

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  • 0 likes

Re: Problem

I have Spotify premium subscription - every time i plug in my i pod it does not appear in the devices - I cannot sync - add files to my local library - spent last two days - no joy. I did have i tunes originally and every time i plugged in i pod to s...

Casual Listener

I have Spotify premium subscription - every time i plug in my i pod it does not appear in the devices - I cannot sync - add files to my local library - spent last two days - no joy.   I did ...

Peter__

Community Legend

572 Views

3 replies

0 likes

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  • 3 replies
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Premium user... Can't stream chosen tunes

Just signed up for premium trial. Every time I try to select a song, it refers me to radio only page

Newbie

Just signed up for premium trial. Every time I try to select a song, it refers me to radio only page

Peter__

Community Legend

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

Solved!! I upgraded to a Premium account on the computer, but iPhone still says I'm not premium

I uninstalled and reinstalled the app, logged in w/ FB again on my iPhone, still says I can't play songs ondemand as i'm not a premium user. I only upgraded to use this service on my phone. Please help asap.

Visitor

I uninstalled and reinstalled the app, logged in w/ FB again on my iPhone, still says I can't play songs ondemand as i'm not a premium user. I only upgraded to use this service on my phone. Please he...

Woodrow

Newbie

1892 Views

10 replies

3 likes

  • 1892 Views
  • 10 replies
  • 3 likes

Premium won't work on my work iPad

Account works on all other devices except for the one I need it for. I have reset the device reinstalled tried other accounts and other devices still no luck.

Casual Listener

Account works on all other devices except for the one I need it for. I have reset the device reinstalled tried other accounts and other devices still no luck.

Boricua13

Regular

887 Views

4 replies

0 likes

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  • 4 replies
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Premium not working

I have a premium account but when ever I log in via Facebook or spotify log in and try to play a song it keeps telling me that only premium subscriptions can use this feature.

Casual Listener

I have a premium account but when ever I log in via Facebook or spotify log in and try to play a song it keeps telling me that only premium subscriptions can use this feature.

alm4235

Casual Listener

1146 Views

8 replies

0 likes

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  • 8 replies
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iPhone 5 premium

I have subscribed to a premium account and it's not working on my mobile device it's saying i haven't got premium, any ideas?

Newbie

I have subscribed to a premium account and it's not working on my mobile device it's saying i haven't got premium, any ideas?

user-removed

Not applicable

685 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes