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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35776 Views
  • 15 replies
  • 36 likes
  • 35776 Views
  • 15 replies
  • 36 likes

My music stops playing after a while

I have an iPad 2 and on the Spotify App I can listen for a few minutes to tracks that are in my playlists but not downloaded. Then if I select a new track to play it just locks up! However, Spotify tracks that are downloaded onto my hard disk are wor...

  • Newbie
  • I have an iPad 2 and on the Spotify App I can listen for a few minutes to tracks that are in my playlists but not downloaded.   Then if I select a new track to play it just locks up! &nbsp...
  • 491 Views
  • 0 replies
  • 0 likes
  • 491 Views
  • 0 replies
  • 0 likes

Offline Sync Issues

I've been using Spotify Premium for a few months on my iPhone 4 (and now 5), but recently had to reinstall the app after I had to have my phone wiped. Upon reinstalling the app, I went to make my playlists available offline - but I'm having major pro...

  • Casual Listener
  • I've been using Spotify Premium for a few months on my iPhone 4 (and now 5), but recently had to reinstall the app after I had to have my phone wiped.  Upon reinstalling the app, I went to make ...
  • EvanR
  • Music Fan
  • 3118 Views
  • 5 replies
  • 0 likes
  • 3118 Views
  • 5 replies
  • 0 likes

I can't get the correct version of a song to sync to mobile app.

The example, in this case, is Jason Isbell & the 400 Unit's "Live from Alabama." I'm trying to get the bonus track "Go it Alone" to sync from my local files, but my phone only plays the studio version from "Here We Rest" instead. Advice? I don't unde...

  • Casual Listener
  • The example, in this case, is Jason Isbell & the 400 Unit's "Live from Alabama." I'm trying to get the bonus track "Go it Alone" to sync from my local files, but my phone only plays the studio ve...
  • cks0405
  • Casual Listener
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

Help!!!

I have Spotify Premium which I bought about 2 weeks ago, everything was going but the other day I was playing thru my iphone & iPod dock and halfway thru a song the quality of the sound went really bad....sounds tiny & all treble. I have tried playin...

  • Newbie
  • I have Spotify Premium which I bought about 2 weeks ago, everything was going but the other day I was playing thru my iphone & iPod dock and halfway thru a song the quality of the sound went real...
  • Richard
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

My i-touch won't play music since i synced it with spotify

Can someone help? Last night I discovered spotify and I plugged my i-touch into the computer to download spotify onto it, i also selected o backup files. I just went to play music since downloading and everything looks the same except when i press pl...

  • Casual Listener
  • Can someone help? Last night I discovered spotify and I plugged my i-touch into the computer to download spotify onto it, i also selected o backup files. I just went to play music since downloading...
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

Solved!! iPhone 4S Spotify 4.**** Queue?

On Android I could add songs to a queue, but on my iPhone I can not find any feature.Where is this hidden?

  • Regular
  • On Android I could add songs to a queue, but on my iPhone I can not find any feature. Where is this hidden?
  • danc27
  • Roadie
  • 5163 Views
  • 5 replies
  • 1 likes
  • 5163 Views
  • 5 replies
  • 1 likes

My playlist files on my computer does not sync with my iPhone 4 s playlist

changed my playlist on my computer, (Mac,snowleopard) but it does not sync on my iPhone 4s, why is it not working. Not the first time either... So far I've tried reinstall app on phone log in log out log in again reinstall again and probably three ti...

  • Newbie
  • changed my playlist on my computer, (Mac,snowleopard) but it does not sync on my iPhone 4s, why is it not working. Not the first time either... So far I've tried  reinstall app on phone lo...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

New iphone 5 error 412

Hey today i got my New iphone 5. installed spotify but i cant Log in. On the iphone 4 i had no Problems with the log in.

  • Casual Listener
  • Hey today i got my New iphone 5. installed spotify but i cant Log in. On the iphone 4 i had no Problems with the log in.
  • chuckbass01
  • Casual Listener
  • 512 Views
  • 1 replies
  • 0 likes
  • 512 Views
  • 1 replies
  • 0 likes

STILL having problems with ipad 6.0.1 :-(

JFTR: with searching etc. re installed re logged re angry am i the only one?

  • Music Fan
  • JFTR:   with searching etc.   re installed re logged re angry    am i the only one?
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

HELP!!!!!

Hi I've just paid my £9.99 monthy subscription after having a 3 month free trial, WHICH I TOTALLY LOVED!!! Anyway on my iphone, all my playlists have remained but all the tracks have GONE!!!! I am totally gutted as I use my iphone everywhere!!!! All ...

  • Music Fan
  • Hi   I've just paid my £9.99 monthy subscription after having a 3 month free trial, WHICH I TOTALLY LOVED!!! Anyway on my iphone, all my playlists have remained but all the tracks have GONE!...
  • meahtenoha
  • Spotify
  • 377 Views
  • 9 replies
  • 0 likes
  • 377 Views
  • 9 replies
  • 0 likes

Help

I've just purchased the £9.99 version of spotify... After paying this.. Music won't play, I constantly am being told I'm not online as I'm not connected to a wifi or cellular network.. I'm using a iPhone 4S, help please

  • Newbie
  • I've just purchased the £9.99 version of spotify... After paying this.. Music won't play, I constantly am being told I'm not online as I'm not connected to a wifi or cellular network.. I'm using a iP...
  • Peter__
  • Community Legend
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

Iphone not visible on spotify

Hello, when im connecting my iphone to the same WiFi connection, i still cant see my iphone on spotify on my computer.. What to do about it? I would like to synchonise the numbers to my iphone.. Can somebody help me?

  • Newbie
  • Hello,   when im connecting my iphone to the same WiFi connection, i still cant see my iphone on spotify on my computer.. What to do about it? I would like to synchonise the numbers to my ip...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Spotify update & download not available in Vietnam

My country is The Netherlands but currently travelling in Vietnam. When trying to update or download spotify I get the message currently not available while other updates work fine. The user forum suggests to use m.spotify.com but I get the same erro...

  • Newbie
  • My country is The Netherlands but currently travelling in Vietnam.  When trying to update or download spotify I get the message currently not available while other updates work fine. The user ...
  • 1647 Views
  • 0 replies
  • 3 likes
  • 1647 Views
  • 0 replies
  • 3 likes

iPhone can't connect to the Spotify Service

After last nights outage I lost all my offline playlists This morning I tried syncing them again - It was syncing fine earlier this morning - Got about half way though then stopped. Tried rebooting my Phone & Router - Still nothing. Just says "connec...

  • Casual Listener
  • After last nights outage I lost all my offline playlists   This morning I tried syncing them again - It was syncing fine earlier this morning - Got about half way though then stopped. Trie...
  • samfty
  • Casual Listener
  • 1045 Views
  • 3 replies
  • 2 likes
  • 1045 Views
  • 3 replies
  • 2 likes

Content not available/loading

I'm using Spotify Premium on an iPad 3. I've connected with login details - not Facebook. I'm havin a problem where content will either not show up when I search (content I know for a fact is there) or will show up and then be unavailable, immediatel...

  • Newbie
  • I'm using Spotify Premium on an iPad 3. I've connected with login details - not Facebook.  I'm havin a problem where content will either not show up when I search (content I know for a fact is...
  • DaleTom
  • Newbie
  • 718 Views
  • 3 replies
  • 1 likes
  • 718 Views
  • 3 replies
  • 1 likes

Spotify iOS AppleTV Presentation Mode

Is there a "Presentation Mode" for the iOS Spotify app for use on AppleTV? (Presentation Mode reformats the app to best fit the resolution of the "Mirroring" screen through AppleTV) If not is there any plan to develop such a feature? Thanks!

  • Regular
  • Is there a "Presentation Mode" for the iOS Spotify app for use on AppleTV? (Presentation Mode reformats the app to best fit the resolution of the "Mirroring" screen through AppleTV)   If n...
  • 461 Views
  • 0 replies
  • 0 likes
  • 461 Views
  • 0 replies
  • 0 likes

spotify app flips after reinstalling

hello hello as spotify did not synchronise new albums i wanted to download anymore (despite certain internet connection), I decided to uninstall and reinstall the spotify app. after reinstalling the app, i found that all my playlists were either empt...

  • Regular
  • hello hello     as spotify did not synchronise new albums i wanted to download anymore (despite certain internet connection), I decided to uninstall and reinstall the spotify app. &...
  • Freddyflavour
  • Regular
  • 445 Views
  • 7 replies
  • 0 likes
  • 445 Views
  • 7 replies
  • 0 likes

Playlists won't sync offline on iphone4

Hi, I upgraded to the trial spotify premium on Saturday and instantly tried to sync my playlists to my iphone 4 so I could listen offline. Half of an album synced (with the little green arrows next to the songs) but then it stopped half way through, ...

  • Casual Listener
  • Hi, I upgraded to the trial spotify premium on Saturday and instantly tried to sync my playlists to my iphone 4 so I could listen offline.  Half of an album synced (with the little green arrows ...
  • AmrSay
  • Casual Listener
  • 545 Views
  • 3 replies
  • 0 likes
  • 545 Views
  • 3 replies
  • 0 likes