Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37141 Views
  • 15 replies
  • 36 likes
  • 37141 Views
  • 15 replies
  • 36 likes

Usling spotify on iPhone/iPad streaming to appletv via AirPlay = choppy sound arter ios6

Hi, am I the only one using My iPhone and Ipad to stream via AirPlay to My appletv connected to My home sound system? Well on ios5 it worked perfectly, however after updating to ios6 the sound it totally chopped up... Is there a fix for this?

  • Newbie
  • Hi,   am I the only one using My iPhone and Ipad to stream via AirPlay to My appletv connected to My home sound system?     Well on ios5 it worked perfectly, however after up...
  • russtm
  • Roadie
  • 1441 Views
  • 4 replies
  • 1 likes
  • 1441 Views
  • 4 replies
  • 1 likes

Playlist folders on iOS devices now nested within other folders

My iOS playlists (on iPhone, iPod Touch and iPad) have all reshuffled, with playlist folders now nesting within folders within folders. Quite bizarre. I can't re-order them as that is only possible on the full client, and the playlists on my Mac are ...

  • Regular
  • My iOS playlists (on iPhone, iPod Touch and iPad) have all reshuffled, with playlist folders now nesting within folders within folders. Quite bizarre. I can't re-order them as that is only possible o...
  • robcowen
  • Casual Listener
  • 1372 Views
  • 6 replies
  • 1 likes
  • 1372 Views
  • 6 replies
  • 1 likes

Download spotify in sweden on canadian iphone?

My friend is Swedish living in Canada. He has bought an iphone 5 locked to a Candadian carrier. If he goes to Sweden would he be able to download spotify in appstore, buy premium and get it working on his phone? Thanx!

  • Regular
  • My friend is Swedish living in Canada. He has bought an iphone 5 locked to a Candadian carrier. If he goes to Sweden would he be able to download spotify in appstore, buy premium and get it working o...
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

Ipad app with airplay

Hi all, yesterday I installed the new Spotify app on my Ipad 3. I use spotify app with my airport express, which has an excellent wifi connection according to the airport app on my Ipad. Now Spotify app keeps on stuttering and keeps quitting playing ...

  • Gig Goer
  • Hi all, yesterday I installed the new Spotify app on my Ipad 3. I use spotify app with my airport express, which has an excellent wifi connection according to the airport app on my Ipad. Now Spotify ...
  • Espiegel123
  • Casual Listener
  • 11891 Views
  • 18 replies
  • 0 likes
  • 11891 Views
  • 18 replies
  • 0 likes

iPad Will not recognise premium subscribtion

Cant get my ipad2 to recognise my premium account.. Tried everything.. Reinstalling, clearing cache, logging out etc.. on my pc i Can see my spotify premium account is active.. what to do?

  • Casual Listener
  • Cant get my ipad2 to recognise my premium account.. Tried everything.. Reinstalling, clearing cache, logging out etc.. on my pc i Can see my spotify premium account is active..   what to do?
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Syncing my Ipos

I'm trying to sync my Ipod touch with Spotify but it won't work! I've tried to do everything that it tells me to but it still won't work. When I insert the USB cable my Ipod dosn't show up under devices and i brough the unlimeted and premium package ...

  • Newbie
  • I'm trying to sync my Ipod touch with Spotify but it won't work! I've tried to do everything that it tells me to but it still won't work. When I insert the USB cable my Ipod dosn't show up under devi...
  • Peter__
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Premium not Working ón iphone

Hi,my premium account doesnt work on my iphone anymore. Playlists are gone and when i try to stream a song it says: "You need a premium account to play this song".Why is this?Last spotify payment: 2321383013 Date: 23/10-12

  • Regular
  • Hi, my premium account doesnt work on my iphone anymore. Playlists are gone and when i try to stream a song it says: "You need a premium account to play this song". Why is this? Last spotify...
  • Peter__
  • Community Legend
  • 564 Views
  • 9 replies
  • 0 likes
  • 564 Views
  • 9 replies
  • 0 likes

Cannot play Spotify anymore in my Honda Civic after iOS6 update

Hey all, my Honda Civic used to play Spotify flawlessly through the USB cable in my Honda but now when I plug it in it says no song and refuses to play Spotify. Any fix for this?

  • Regular
  • Hey all, my Honda Civic used to play Spotify flawlessly through the USB cable in my Honda but now when I plug it in it says no song and refuses to play Spotify. Any fix for this?
  • K-5T0R
  • Newbie
  • 1481 Views
  • 1 replies
  • 0 likes
  • 1481 Views
  • 1 replies
  • 0 likes

When will my account activate?

I just bought spotify premium and I wanted to know how long it will be before it activates...

  • Newbie
  • I just bought spotify premium and I wanted to know how long it will be before it activates...
  • Peter__
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

iPod Touch app freezes every time I update my playlists on my PC

I am sick and tired of having continually to delete the app and then re-synch all my offline play lists (plus locally synched files) every time I add and/or move around playlists or playlist folders in my Spotify account on my PC. The problem is ever...

  • Casual Listener
  • I am sick and tired of having continually to delete the app and then re-synch all my offline play lists (plus locally synched files) every time I add and/or move around playlists or playlist folders ...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Spotify App for iOS4 crashes all the time

Hello I have an ipod Touch 2nd Gen, and i am using the Spotify App for iOS4. This app keeps crashing all the time, usually after playing 1-2 songs. I read the reviews on the app store and it seems this is happening to a lot of people. Is there a solu...

  • Newbie
  • Hello I have an ipod Touch 2nd Gen, and i am using the Spotify App for iOS4. This app keeps crashing all the time, usually after playing 1-2 songs. I read the reviews on the app store and it seems ...
  • Peter__
  • Community Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

App not working on my iTouch

I have a 3G iTouch. Spotify worked fine up until earlier this year when I started to notice that it stops after about 30 seconds on the iTouch. It works fine on my laptop, iPad and Android. What gives re the iTouch? I have deleted and reinstalled the...

  • Casual Listener
  • I have a 3G iTouch. Spotify worked fine up until earlier this year when I started to notice that it stops after about 30 seconds on the iTouch. It works fine on my laptop, iPad and Android. What give...
  • Johnj
  • Casual Listener
  • 243 Views
  • 2 replies
  • 0 likes
  • 243 Views
  • 2 replies
  • 0 likes

​

​          

  • Casual Listener
  • ​          
  • iczman
  • Casual Listener
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Bug report: Visual glitch on iPad if app is started with the screen orientation locked

When I start the Spotify app (v0.5.9.10) on my iPad 3 running iOS 6.0.1 while I have the screen orientation locked to landscape (or to upside-down portrait), the app seems to think I am in normal right-side-up portrait mode. When I adjust the slider ...

  • Regular
  • When I start the Spotify app (v0.5.9.10) on my iPad 3 running iOS 6.0.1 while I have the screen orientation locked to landscape (or to upside-down portrait), the app seems to think I am in normal rig...
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes

Mobile App- Can't edit playlists anymore?!Help!

Used to LOVE the feature that I could download a bunch of music into a playlist and then Edit the order of songs on my Iphone while on the subway. Now the edit button only let's you delete songs. Help!!! I'm a fitness instructor and rely on awesome p...

  • Visitor
  • Used to LOVE the feature that I could download a bunch of music into a playlist and then Edit the order of songs on my Iphone while on the subway. Now the edit button only let's you delete songs. Hel...
  • Peter__
  • Community Legend
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

iPod touch log out

Could you please help me understand why Spotify on my iPod touch occasionally just logs me out when I am in offline areas, thus cannot log back in using either Facebook or Spotify details? It doesn't do it every time, but a few times a week.. When I ...

  • Newbie
  • Could you please help me understand why Spotify on my iPod touch occasionally just logs me out when I am in offline areas, thus cannot log back in using either Facebook or Spotify details? It doesn't...
  • 405 Views
  • 0 replies
  • 0 likes
  • 405 Views
  • 0 replies
  • 0 likes

[Announcement] - Service Outage 19.11.2012

Hi folks. We're experiencing some service issues at the moment which may include but are not limited to login errors or streaming errors. We'll update you here when we're all clear.

  • Spotify
  • Spotify
  • Hi folks. We're experiencing some service issues at the moment which may include but are not limited to login errors or streaming errors. We'll update you here when we're all clear. 
  • Rorey
  • Spotify
  • 1521 Views
  • 28 replies
  • 0 likes
  • 1521 Views
  • 28 replies
  • 0 likes

Songs freeze in online mode constantly

*Premium user, only had Spotify for about a month so I'm a noob* I usually put all my playlists in offline mode since I still haven't got more than 300-400 song in total and hence I have yet to hit the 3.333 limit. However, most of the times when I t...

  • Regular
  • *Premium user, only had Spotify for about a month so I'm a noob*   I usually put all my playlists in offline mode since I still haven't got more than 300-400 song in total and hence I have y...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Spotify streaming songs that I have downloaded

I'm having problems with my iPhone 4 (ios 6.1.1) using Spotify. I switch Spotify to offline mode, play a song, with cellular data off in the iPhone settings. The song plays fine. Then, when I switch the cellular data on, I use an extreme amount of da...

  • Casual Listener
  • I'm having problems with my iPhone 4 (ios 6.1.1) using Spotify. I switch Spotify to offline mode, play a song, with cellular data off in the iPhone settings. The song plays fine. Then, when I ...
  • dbfoot88
  • Casual Listener
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes