Spotify not connecting over cellular

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Spotify not connecting over cellular

Jmphilen
Casual Listener

Plan

Premium

Country

US

Device

iPhone 8 plus

Operating System

iOS 11.4.1

 

My Question or Issue

 For about a week now my Spotify shows "Connecting..." At the bottom of the app whenever I am not connected to a wifi network. I have restarted my phone, deleted the app and reinstalled. Thankfully I gave plenty of songs saved offline, but this issue prevents me from listening to anything but those songs. Nothing seems to help the issue. Is anyone else having this problem? What else can I try to fix it?

5 Replies

Re: Spotify not connecting over cellular

Rock Star 16
Rock Star 16

Hey @Jmphilen, welcome to the Community


Hope you're doing great!

 

Have you checked if Spotify is allowed to use Mobile Data by going into Settings>Mobile Data and see if the switch is toggled on for Spotify.

Also, check in your Restrictions if you have them enabled.

Let me know how it goes :)

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify not connecting over cellular

Jmphilen
Casual Listener
I have checked all those settings. Cellular data is on and no restrictions.
Still no luck!

Re: Spotify not connecting over cellular

Rock Star 16
Rock Star 16

Hey @Jmphilen,

 

Sorry that it didn't work!

Is Spotify the only app having this connection issue?

 

I'd suggest resetting your Network Settings by going into Settings>General>Reset.

 

Let me know how it goes :)

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify not connecting over cellular

Jmphilen
Casual Listener

I found the issue and thought I would share in case anyone else comes across this. I had downloaded an app "Nielsen Computers" I believe. The app is one of those that supposedly pays you to use your phone and runs in the background. I deleted the app and all of the "profiles" it installed on my phone. Now Spotify works like it's supposed to! 

Re: Spotify not connecting over cellular

mlots4_n3-re
Newbie

I was having this issue as well and nothing seemed to solve it until I went to settings > general and reset all settings ( it doesn’t delete any content) and then when I tried turning on spotify on cellular data like normal it worked!

 

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