Spotify not working offline

Spotify not working offline




United Kingdom 


iPhone 6s


I have all my songs downloaded and they work fine on WiFi but when offline even though they are downloaded they don't play, they stay at 00:00 and the bar can be moved anywhere on the song but still doesn't play or move


I have tried re downloading the songs

Restarting phone

Clearing cache

Looking for other solutions on this website 

And nothing has been achieved, please help


2 Replies

I'm having the same issue.  I constantly need to check that my downloaded music is still on my phone before I get on a plane.  Otherwise, I have to wait until I get cell service again and THEN download 2800 songs again!  It's random and it disappears whenever it feels like. (usually after a Spotify update)

You'll never get the answer that finally solves this issue.

I'm ready to dump spotify and move on.

Hey @Dracolee72@Migztech, welcome to the Community.

Hope you're doing great!

Could you try using Sing Out Everywhere and Remove Offline devices options from your Spotify account?


Let me know how that goes 🙂

LoxerSpotify Star
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Note: I'm not a Spotify employee.

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