Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
30019 Views
40 replies
9 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
94579 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
424254 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
293654 Views
60 replies
15 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
At my work we have an Ipad 5 with IOS 12.4.1A few days ago all of the playlists that we follow, a whole lot, just disappeared from our library. Except for one. Even the ones we created are gone. If we look them up does it still say we follow them. If...
At my work we have an Ipad 5 with IOS 12.4.1 A few days ago all of the playlists that we follow, a whole lot, just disappeared from our library. Except for one. Even the ones we created are gone. If...
Community Legend
1198 Views
2 replies
0 likes
PlanPremiumCountryBrazilDeviceiPhone 6SOperating SystemiOS 12.3.1 My Question or IssueI have a lot of songs downloaded but when I play them it stops in 10 seconds, it happends when I have no internet connection, but if it’s downloaded, it doesn’t req...
Plan Premium Country Brazil Device iPhone 6S Operating System iOS 12.3.1 My Question or Issue I have a lot of songs downloaded but when I play them it stops in 10 seconds, it happend...
Casual Listener
680 Views
2 replies
0 likes
PlanFreeCountryAustraliaDeviceiPhone 7Operating SystemiOS 12 My Question or IssueIf you select an album and scroll down so the album art disappears then scroll up fast it won’t be 100% transparent, only like 70%. This doesn’t happen if you slowly scr...
Plan Free Country Australia Device iPhone 7 Operating System iOS 12 My Question or Issue If you select an album and scroll down so the album art disappears then scroll up fast it won...
Spotify Legend
1562 Views
10 replies
0 likes
PlanPremiumCountryUSADeviceIphone X and PCOperating System(iOS 12.4.1 Windows 7 Enterprise) My Question or IssueI've had my spoitfy and sonos linked form sometime and i typically control my sonos through the spotify app. Recently, I was unable to fin...
Plan Premium Country USA Device Iphone X and PC Operating System (iOS 12.4.1 Windows 7 Enterprise) My Question or Issue I've had my spoitfy and sonos linked form someti...
Spotify Star
688 Views
1 replies
0 likes
PlanPremiumCountryIndiaDevice(iPhone 7)Operating System(iOS 12.3.1) My Question or IssueOn swiping up on the filter menu in the podcasts, it crashes, and wont let the details or filter menu open . Attaching a screen recording of the same.
Plan Premium Country India Device (iPhone 7) Operating System (iOS 12.3.1) My Question or Issue On swiping up on the filter menu in the podcasts, it crashes, and wont let the...
Community Legend
961 Views
4 replies
3 likes
the ‘library’ feature is now almost useless. please consider bringing back/changing these features:-all songs list-list of ALL artists, not only artists that are being followed.-music by year released list in library-music by languages list in librar...
the ‘library’ feature is now almost useless. please consider bringing back/changing these features: -all songs list -list of ALL artists, not only artists that are being followed. -music by year r...
Community Legend
950 Views
1 replies
0 likes
PlanPremiumCountryTurkeyDevice(iPhone X)Operating System(iOS 13 Beta) My Question or IssueMy headphone jack and AUX to Lightning works perfectly fine (tried them both on my sister's iPhone 8). But when I put my phone in my pocket, OR even when I turn...
Plan Premium Country Turkey Device (iPhone X) Operating System (iOS 13 Beta) My Question or Issue My headphone jack and AUX to Lightning works perfectly fine (tried them both...
Community Legend
2536 Views
2 replies
0 likes
PlanPremiumCountryPhilippinesDeviceiphone 6s plusOperating Systemios 12.4 My Question or IssueI have a playlist. Lets say inside the playlist, all track is all about Avicii. the problem begins after playing 1 song, spotify then randomly jumps playing...
Plan Premium Country Philippines Device iphone 6s plus Operating System ios 12.4 My Question or Issue I have a playlist. Lets say inside the playlist, all track is all about Avicii. ...
Regular
705 Views
2 replies
0 likes
PlanFreeCountryTurkeyDeviceIphone 6sOperating System(iOS 12.4) My Question or Issue Hello everyone! I'm not sure if I've opened the thread in the right category. My problem is I read that in Spotify for Artists app the stats are updated in 1.5 second...
Plan Free Country Turkey Device Iphone 6s Operating System (iOS 12.4) My Question or Issue Hello everyone! I'm not sure if I've opened the thread in the right categor...
Spotify Star
7947 Views
1 replies
1 likes
PlanFreeCountry Device(iPhone 6S )Operating System(iOS 12.0.1) My Question or IssueThis ongoing issue has kept mefrustrated for quite some time. daily mix is or I should say WASmy favorit feature in spotify. unfortunatly in recent monthsit will NOT u...
Plan Free Country Device (iPhone 6S ) Operating System (iOS 12.0.1) My Question or Issue This ongoing issue has kept me frustrated for quite some time. daily mix is ...
Community Legend
1670 Views
4 replies
0 likes
PremiumCountryMaltaDeviceiPhone 7+ Operating SystemiOS 12My Question or IssueSo I downloaded some playlists which I like but when I use them offline some songs dont load, they just stay at 0:00. I have been using spotify premium for a while now and t...
Premium Country Malta Device iPhone 7+ Operating System iOS 12 My Question or Issue So I downloaded some playlists which I like but when I use them offline some songs dont load, t...
Community Legend
553 Views
1 replies
0 likes
I'm having trouble offline scrobbling with mobile. The scrobbles still do not show up even after I'm back online. Is there a way to fix this?
I'm having trouble offline scrobbling with mobile. The scrobbles still do not show up even after I'm back online. Is there a way to fix this?
Spotify Star
2712 Views
3 replies
0 likes
I'm a premium holder and I am having issues with my daily mixes on my iPhone X, Mac OS and also the web player. I'm stuck playing the same 25 or so songs on the daily mix lists, songs don't autoload as I listen. When using the web player I can only l...
I'm a premium holder and I am having issues with my daily mixes on my iPhone X, Mac OS and also the web player. I'm stuck playing the same 25 or so songs on the daily mix lists, songs don't ...
Roadie
746 Views
1 replies
0 likes
PlanFreeCountry--US Device(iPod touch 4th gen)Operating System(iOS 6.1.6) My Question or IssueI want to use this ipod for spotify only. I deleted everything else on the ipod. It is fully updated. Spotify will open, load playlists, will retrieve a son...
Plan Free Country--US Device (iPod touch 4th gen) Operating System (iOS 6.1.6) My Question or Issue I want to use this ipod for spotify only. I deleted everything else on the ...
Spotify Star
1838 Views
1 replies
0 likes
Premium version Netherlands Device(iPhone 6+ and iPhone X)Operating System(On 6+: iOS 12.4) My Question or IssueWhen I use Shuffle or tap one of the songs in one of my playlists, Spotify will play only the first song from my playlist and after that i...
Premium version Netherlands Device (iPhone 6+ and iPhone X) Operating System (On 6+: iOS 12.4) My Question or Issue When I use Shuffle or tap one of the songs in on...
Casual Listener
1276 Views
3 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Roadie
692 Views
1 replies
0 likes
Spoiler (Highlight to read)So I’ve had premium for about 3 years now, and never had this problem, however now whenever I listen to music on Spotify, I must either have my data on or WiFi to have an internet connection, even though the music is downlo...
So I’ve had premium for about 3 years now, and never had this problem, however now whenever I listen to music on Spotify, I must either have my data on or WiFi to have an internet connection, even th...
Community Legend
592 Views
1 replies
0 likes
Plan-PremiumCountry-USDevice-iPhone 8plusOperating System-iOS 11.2.2 My Question or IssueI had a free subscription and was added to a premium family plan. Disconnected my facebook link and used a fresh install of spotify. Now I get the "something wen...
Plan-Premium Country-US Device-iPhone 8plus Operating System-iOS 11.2.2 My Question or Issue I had a free subscription and was added to a premium family plan. Disconnected my faceb...
Spotify Star
1068 Views
3 replies
0 likes
PlanPremiumCountry United States Deviceiphone 7plus My Question or IssueHi when I open my spotify app, it shows home for about 3 seconds then just closes.I thought I should try uninstall and reinstall, but I don't want to delete my downloaded songs.P...
Plan Premium Country United States Device iphone 7plus My Question or Issue Hi when I open my spotify app, it shows home for about 3 seconds then just closes. I thought I shoul...
Casual Listener
1872 Views
4 replies
0 likes
i can’t play certain songs on my iphone. it won’t let me click on them & i have them downloaded & the sign showing it is downloaded vanished.PlanPremiumCountryCalifornia Device(iPhone 7 Plus)Operating System(iOS 12.3.1) Issue
i can’t play certain songs on my iphone. it won’t let me click on them & i have them downloaded & the sign showing it is downloaded vanished. Plan Premium Country California Device...
Spotify Star
1391 Views
5 replies
0 likes
