Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

142446 Views

503 replies

108 likes

  • 142446 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

99102 Views

19 replies

38 likes

  • 99102 Views
  • 19 replies
  • 38 likes

Solved!! not able to select song while conencted to computer

PlanFreeCountryUSDeviceiPhone XR, intel I7Operating SystemiOS 12, Windows 10 My Question or IssueSo,I got on a few days ago to play a game while listining to music, and notice I couldnt pick my music on my phone while connected to my computer. Used t...

Casual Listener

  Plan Free Country US Device iPhone XR, intel I7 Operating System iOS 12, Windows 10   My Question or Issue So,I got on a few days ago to play a game while listining to music, a...

Loxer

Community Legend

676 Views

3 replies

0 likes

  • 676 Views
  • 3 replies
  • 0 likes

Shuffle all songs

PlanPremiumCountry UK DeviceiPhone 8Operating SystemiOS 13 My Question or IssueIs it possible to shuffle all downloaded songs? Would be cool to shuffle all the songs I have downloaded to my device rather than have to play specific albums/playlists et...

Regular

Plan Premium Country UK   Device iPhone 8 Operating System iOS 13   My Question or Issue Is it possible to shuffle all downloaded songs? Would be cool to shuffle all the song...

ardacebi

Composer

634 Views

1 replies

0 likes

  • 634 Views
  • 1 replies
  • 0 likes

Clear whole play Queue

So I accidentally added one of my playlists (of over 100,00 songs) to my play queue and now every time I want to play a different playlist it just ends up playing that playlist.. is there a way to delete my whole play queue without going song by song...

Visitor

So I accidentally added one of my playlists (of over 100,00 songs) to my play queue and now every time I want to play a different playlist it just ends up playing that playlist.. is there a way to de...

DanifC

Composer

2385 Views

1 replies

0 likes

Clear All
Iphone seven plus
queue
  • 2385 Views
  • 1 replies
  • 0 likes

Spotify music skips like a scratched CD

PlanPremiumCountryUSA Device(iPhone 8 & Macbook Air late 2016)Operating System(iOS 12) My Question or IssueHi! Can anyone help with my music "scratching?" I am listening on bluetooth connected headphones, so I'm not sure if its Spotify or the headpho...

Newbie

Plan Premium Country USA  Device (iPhone 8 & Macbook Air late 2016) Operating System (iOS 12)   My Question or Issue Hi! Can anyone help with my music "scratching?" I am liste...

Billy-J

Spotify Star

738 Views

1 replies

0 likes

  • 738 Views
  • 1 replies
  • 0 likes

Can’t save more than one song at a time!

Plan?PremiumCountryuk DeviceiPhone 7Operating System(iOS 10 My Question or Issuethere is no way to bulk download songs, e.g. a whole playlist. i like to play all songs in the car. I’ve only just downloaded and started paying for Spotify today. If thi...

Casual Listener

Plan? Premium Country uk   Device iPhone 7 Operating System (iOS 10   My Question or Issue there is no way to bulk download songs, e.g. a whole playlist.   i like to play ...

22992103

Casual Listener

634 Views

2 replies

0 likes

  • 634 Views
  • 2 replies
  • 0 likes

Can’t remove unliked songs from Artist tab.

PlanFree/PremiumCountryNew ZealandDeviceiPhone XROperating SystemiOS 12 Under the Artist tab, there are some artists with unliked songs that I don’t want to listen to. I can’t find any way to remove them. Some artists only have the songs I have liked...

Newbie

    Plan Free/Premium Country New Zealand Device iPhone XR Operating System iOS 12   Under the Artist tab, there are some artists with unliked songs that I don’t want to lis...

Damnjoceey

Newbie

2439 Views

5 replies

6 likes

  • 2439 Views
  • 5 replies
  • 6 likes

Spotify causing media in other apps to pause and rendering siri useless

PlanPremiumCountryUnited States DeviceiPhone XROperating SystemLatest, iOS 12.4 My issueI recently switched back to spotify after not using it for years and I immediately began having issues with siri not working and videos in other apps constantly p...

Visitor

Plan Premium Country United States   Device iPhone XR Operating System Latest, iOS 12.4   My issue I recently switched back to spotify after not using it for years and I immediat...

551 Views

0 replies

0 likes

pause
Siri
video
  • 551 Views
  • 0 replies
  • 0 likes

iOS can’t view all songs

HelloNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryuae Device(iPhone 8Operating System(iOS 10 My Question or Issue I am am unable to see all my downloaded songs...

Visitor

HelloNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country uae   Device (iPhone 8 Operating System ...

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes

When disconnecting a Bluetooth device, Spotify acts up

PlanPremiumCountryGermanyDeviceiPhone XOperating SystemiOS 12.3.1My Question or IssueWhen I disconnect my Bluetooth speakers (UE Mini Boom, 1st generation), Spotify stays on my lock screen, pretending it is playing music (pause button is shown) while...

Music Fan

Plan Premium Country Germany Device iPhone X Operating System iOS 12.3.1 My Question or Issue When I disconnect my Bluetooth speakers (UE Mini Boom, 1st generation), Spotify stays on my lock...

761 Views

0 replies

0 likes

bluetooth
bug
iOS
lock screen
Now playing
  • 761 Views
  • 0 replies
  • 0 likes

Spotify is being weird!!!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuefor a while now, my Spotify has been acting weird and I’ve started listening to my podcasts o...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue for a w...

938 Views

0 replies

0 likes

  • 938 Views
  • 0 replies
  • 0 likes

Solved!! Beta Equalizer ?

I was cleaning my iphone today (just rubbing it over) while spotify was open and somehow brought up an equalizer, allowing at least 7 or 8 frequency adjustments. For the life of me, i have no idea what i did, or what gesture brought it up, it was on ...

Music Fan

I was cleaning my iphone today (just rubbing it over) while spotify was open and somehow brought up an equalizer, allowing at least 7 or 8 frequency adjustments.   For the life of me, i have...

user-removed

Not applicable

57920 Views

116 replies

0 likes

  • 57920 Views
  • 116 replies
  • 0 likes

Deleting albums from library

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI don’t understand why in the **bleep** I am unable to delete albums from my library. The sol...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I don’t...

Billy-J

Spotify Star

797 Views

1 replies

0 likes

  • 797 Views
  • 1 replies
  • 0 likes

Solved!! iOS 13 public beta Spotify bug

PlanPremium CountryAmerica DeviceiPhone XS MAXOperating SystemiOS 13 public beta My Question or IssueHome, Search, and your library is colliding with the icons

Roadie

  Plan Premium   Country America  Device iPhone XS MAX Operating System iOS 13  public beta    My Question or Issue Home, Search, and your library is colli...

Billy-J

Spotify Star

673 Views

1 replies

0 likes

  • 673 Views
  • 1 replies
  • 0 likes

Trouble with Spotify connect on Yamaha.

PlanPremiumIsrael DeviceIphone x Operating SystemIos 12.1 .4 My Question or Issue Try to connect to my Yamaha RX-V681 with Spotify connect but can’t find it in the Device menu.it works only with airplay

Newbie

Plan Premium Israel   Device Iphone x   Operating System Ios 12.1 .4   My Question or Issue  Try to connect to my Yamaha RX-V681 with Spotify connect but can’t find it ...

jabbajon

Visitor

629 Views

1 replies

0 likes

  • 629 Views
  • 1 replies
  • 0 likes

Music playback via Apple Watch

PlanPremiumCountry CanadaDeviceIPhone 7Operating SystemiOS 12 My Question or Issue Hi!I have an issue with apple watch playback while connected to my car radio using bluetoothWhen the apple watch app originally launched, I could easily make the music...

Casual Listener

Plan Premium Country  Canada Device IPhone 7 Operating System iOS 12   My Question or Issue  Hi! I have an issue with apple watch playback while connected to my car radio us...

Bergy218

Casual Listener

865 Views

1 replies

1 likes

  • 865 Views
  • 1 replies
  • 1 likes

Superuser Contribution Explicit albums removed?

Country UKDevice iPhone 6S I have noticed that one album in particular has had the explicit version removed in place of an edited version. Namely the 50 Cent album Get Rich or Die Tryin' (Not the soundtrack), which was in regular rotation during my g...

Casual Listener

Country UK Device iPhone 6S   I have noticed that one album in particular has had the explicit version removed in place of an edited version.   Namely the 50 Cent album Get Rich o...

owen243

Visitor

13970 Views

15 replies

8 likes

50 Cent
edited
Explcit
Get Rich or Die Tryin'
GRODT
Removal
uk
  • 13970 Views
  • 15 replies
  • 8 likes

app crashing, glitching songs, etc

PlanPremiumCountryUK, currently visiting Morocco DeviceiPhone SEOperating SystemiOS 12.3 My Question or Issuestarted last week with some of my songs not playing. all songs were definitely already downloaded, and had been fine before. then i had issue...

Casual Listener

Plan Premium Country UK, currently visiting Morocco  Device iPhone SE Operating System iOS 12.3   My Question or Issue started last week with some of my songs not playing. all son...

687 Views

0 replies

0 likes

cutting out
downloads
no playback
skipping
  • 687 Views
  • 0 replies
  • 0 likes

Music stops all the time!

Hi, I normally go running and put the iphone in a belt pouch. I try to listen to music in Spotify while running but it keeps stopping and playing all the time, even when the Iphone (6) is locked. I don’t know if this is because of the touchscreen tha...

Visitor

Hi,   I normally go running and put the iphone in a belt pouch. I try to listen to music in Spotify while running but it keeps stopping and playing all the time, even when the Iphone (6) is lo...

avarni

Casual Listener

696 Views

1 replies

0 likes

  • 696 Views
  • 1 replies
  • 0 likes

Playlists / App ideas

PlanFree/PremiumCountryUkDevice(iPhone 6s)Operating System(iOS 12.) The search in playlists don’t seem to work properly (type artist or song & don’t find em ?) How about having the option to organise the order of your playlists ?Also be real cool & h...

Regular

Plan Free/Premium Country Uk Device (iPhone 6s) Operating System (iOS 12.)   The search in playlists don’t seem to work properly (type artist or song & don’t find em ?)   How...

Billy-J

Spotify Star

461 Views

1 replies

0 likes

Playlists
  • 461 Views
  • 1 replies
  • 0 likes

Daily Mix Not Updating

PlanFreeCountryUSDeviceiPhone 6SOperating SystemiOS 12.1.4 My Question or IssueFor about two to three months now, my Daily Mixes have not updated at all. As someone who relies on the Free plan, I like to have the ability to have daily-changing songs ...

Newbie

Plan Free Country US Device iPhone 6S Operating System iOS 12.1.4   My Question or Issue For about two to three months now, my Daily Mixes have not updated at all. As someone who relie...

Emilia_8

Community Legend

5693 Views

4 replies

1 likes

  • 5693 Views
  • 4 replies
  • 1 likes