Announcements
We're aware that some of you are currently experiencing issues with redeeming your gift cards! We'll keep you posted here.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36095 Views
  • 15 replies
  • 36 likes
  • 36095 Views
  • 15 replies
  • 36 likes

June Update is a UX nightmare

PlanPremiumCountryUSA/ITDeviceiPhone Xs MaxOperating SystemiOS 13.0 My Question or IssueThe design focus of the June update appears to have been to bury as much content as possible with no clear way to access it without searching. Recently played, wh...

  • Casual Listener
  • Plan Premium Country USA/IT Device iPhone Xs Max Operating System iOS 13.0   My Question or Issue The design focus of the June update appears to have been to bury as much content as po...
  • sebas_uu
  • Newbie
  • 779 Views
  • 5 replies
  • 14 likes
  • 779 Views
  • 5 replies
  • 14 likes

Playing Downloaded Music Still Uses Data

PlanPremiumCountryUSDeviceiPhone 6+Operating System11.3 My Question or IssueWhy does playing my downloaded music still use my data? This of course never used to happen before the June update. Thanks Spotify for using up my data this month. Off to App...

  • Regular
  • Plan Premium Country US Device iPhone 6+ Operating System 11.3   My Question or Issue Why does playing my downloaded music still use my data? This of course never used to happen before...
  • KOLBY06
  • Regular
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

"Do Not Play" Songs

Is there a way to see the "do not play" songs? I was listening to a song that I enjoyed, but I pressed the wrong button to save it and now its lost forever. I couldn't remember the name of the song. I'm just asking if there is a list where those song...

  • Newbie
  • Is there a way to see the "do not play" songs? I was listening to a song that I enjoyed, but I pressed the wrong button to save it and now its lost forever. I couldn't remember the name of the song. ...
  • Loxer
  • Community Legend
  • 416 Views
  • 2 replies
  • 0 likes
  • 416 Views
  • 2 replies
  • 0 likes

Playlist song arbitrarily changes to a different song in someone else's playlist

PlanPremiumCountry DeviceiPhone 7SOperating System My Question or IssueI'd like to know why the Spotify app randomly asks which device I want to listen to my current song on, then changes my music to some other songs not on my playlist? NO OFFENSE TO...

  • Newbie
  • Plan Premium Country   Device iPhone 7S Operating System     My Question or Issue I'd like to know why the Spotify app randomly asks which device I want to listen to my curre...
  • DanifC
  • Composer
  • 878 Views
  • 1 replies
  • 0 likes
  • 878 Views
  • 1 replies
  • 0 likes

What happened to the recently played section in the new layout?

So with the new (terrible) library layout, it seems that Spotify has removed the front page that had a list of your recently played albums and playlists. Where has this gone? And I don't mean the "heavy rotation" section of the front page. Basically ...

  • Newbie
  • So with the new (terrible) library layout, it seems that Spotify has removed the front page that had a list of your recently played albums and playlists. Where has this gone? And I don't mean the "he...
  • NpXX
  • Music Fan
  • 3713 Views
  • 10 replies
  • 12 likes
  • Library Favourits Premium
    Library gone
    new interface
    New Spotify
    Update
  • 3713 Views
  • 10 replies
  • 12 likes

How do I add an album to my queue when I'm not on wifi?

PlanPremiumCountryUSA DeviceiPhone 8Operating SystemiOS 12.3.1 My Question or IssueI cannot add an album to my queue unless I'm on WiFi. I'd like to be able to do this whenever and I'm not always on a wifi network. How do I add an album to my queue w...

  • Casual Listener
  •   Plan Premium Country USA   Device iPhone 8 Operating System iOS 12.3.1   My Question or Issue I cannot add an album to my queue unless I'm on WiFi. I'd like to be able to...
  • 354 Views
  • 0 replies
  • 1 likes
  • 354 Views
  • 0 replies
  • 1 likes

Albums Not Showing Up

PlanFree/PremiumCountryUnited States DeviceiPhone 8Operating SystemiOS 10 My Question or Issue I’ve already cancelled my subscription because of this new update but here is an idea that would benefit everybody. With the new update, not all albums wit...

  • Newbie
  • Plan Free/Premium Country United States  Device iPhone 8 Operating System iOS 10   My Question or Issue   I’ve already cancelled my subscription because of this new update b...
  • 897 Views
  • 0 replies
  • 1 likes
  • 897 Views
  • 0 replies
  • 1 likes

All of my curated lists of songs for artists are gone

I opened spotify to listen to a specific artist today and more than have of the artists are missing from my artists tab. For some reason many of the artists are showing up as suggested and when I hit follow it adds all of the songs from that artist t...

  • Music Fan
  • I opened spotify to listen to a specific artist today and more than have of the artists are missing from my artists tab. For some reason many of the artists are showing up as suggested and when I hit...
  • 324 Views
  • 0 replies
  • 2 likes
  • 324 Views
  • 0 replies
  • 2 likes

Listening offline

PlanPremiumCountryCanadaDeviceIPhone 6sOperating SystemiOS 12.3.1My Question or Issue So since the June 2019 update, a bunch of my saved and downloaded music in my library won’t play if I’m disconnected from wifi or data. All my music had to be downl...

  • Regular
  • Plan Premium Country Canada Device IPhone 6s Operating System iOS 12.3.1 My Question or Issue   So since the June 2019 update, a bunch of my saved and downloaded music in my library wo...
  • Billy-J
  • Spotify Star
  • 1939 Views
  • 8 replies
  • 0 likes
  • 1939 Views
  • 8 replies
  • 0 likes

Old UI roll back

PlanPremiumCountryUSADevice(iPhone 6sOperating System(iOS 10 My Question or IssueIs it possible to roll back to the old UI version? At this point, the new update has made a complete mess of my library to the point it is nearly unusable without massiv...

  • Newbie
  • Plan Premium Country USA Device (iPhone 6s Operating System (iOS 10   My Question or Issue Is it possible to roll back to the old UI version? At this point, the new update has made a c...
  • Loxer
  • Community Legend
  • 1116 Views
  • 2 replies
  • 11 likes
  • 1116 Views
  • 2 replies
  • 11 likes

My Library has no A-Z sidebar. Lousy!

PlanPremiumFree/PremiumCountryUSA DeviceiPhone 6splus(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemiOS(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTitle says it all I think. Used to be able to navigate albums by pr...

  • Casual Listener
  • PlanPremium Free/Premium CountryUSA   DeviceiPhone 6splus (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating SystemiOS (iOS 10, Android Oreo, Windows 10,etc.)   My ...
  • Loxer
  • Community Legend
  • 388 Views
  • 1 replies
  • 3 likes
  • 388 Views
  • 1 replies
  • 3 likes

Recently listened for album

PlanPremiumCountrySwitzerlandDeviceiPhone 8Operating SystemiOS 10 My Question or IssueCan Spotify add the "recently listened" filter for albums?Thank you

  • Newbie
  • Plan Premium Country Switzerland Device iPhone 8 Operating System iOS 10   My Question or Issue Can Spotify add the "recently listened" filter for albums? Thank you  
  • Loxer
  • Community Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Did they really get rid of the alphabetical list?

Just wondering if anyone knows if they are bringing back the artist sorting by alphabetical? Like soon? If not I will be switching to Apple Music. Any help would be appreciated. Thank you. Premium PlanCanada Device(iPhone Operating System(iOS 12.3.1)...

  • Casual Listener
  • Just wondering if anyone knows if they are bringing back the artist sorting by alphabetical? Like soon? If not I will be switching to Apple Music. Any help would be appreciated. Thank you.  &nb...
  • LiegeLord
  • Casual Listener
  • 1620 Views
  • 8 replies
  • 7 likes
  • 1620 Views
  • 8 replies
  • 7 likes

Removing the ability to sort saved music by Artist is absurd.

It is such a massive step back and is such a baffling decision of design. I think I have complained on a companies internet page maybe once ever in my life but this is such a drastic change to a thing I use every day in my life that I feel compelled ...

  • Casual Listener
  • It is such a massive step back and is such a baffling decision of design. I think I have complained on a companies internet page maybe once ever in my life but this is such a drastic change to a thin...
  • DanifC
  • Composer
  • 637 Views
  • 3 replies
  • 5 likes
  • 637 Views
  • 3 replies
  • 5 likes

Why the **bleep** are my artist not in alphabetical order? This is **bleep**ing**bleep**. Please explain this

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • mduchezeau
  • Music Fan
  • 1797 Views
  • 6 replies
  • 5 likes
  • 1797 Views
  • 6 replies
  • 5 likes

Search feature not working

Plan: PremiumCountry: New Zealand DeviceiPhone 7 PlusOperating SystemiOS 12.3.1 My Question or IssueI experience an intermintent issue where the search feature on the Spotify app on my iPhone does not work and it just has the buffering logo. I will u...

  • Newbie
  • Plan: Premium Country: New Zealand   Device iPhone 7 Plus Operating System iOS 12.3.1   My Question or Issue I experience an intermintent issue where the search feature on the Spot...
  • DanifC
  • Composer
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Solved!! made for you playlists

PlanPremiumCountryUSADeviceiPhone 7 Operating System iOS My Question or Issue Where are the made for you playlists?

  • Newbie
  • Plan Premium Country USA Device iPhone 7  Operating System  iOS    My Question or Issue   Where are the made for you playlists?  
  • DanifC
  • Composer
  • 1328 Views
  • 1 replies
  • 0 likes
  • 1328 Views
  • 1 replies
  • 0 likes

Music keeps pausing randomly

PlanPremiumCountryUKDeviceiPhone 8Operating System(iOS 10 My Question or IssueThe music keeps pausing randomly. I have tried switching off and on again. I have changed my password. Any other suggestions?

  • Casual Listener
  • Plan Premium Country UK Device iPhone 8 Operating System (iOS 10   My Question or Issue The music keeps pausing randomly. I have tried switching off and on again. I have changed my pas...
  • DanifC
  • Composer
  • 1328 Views
  • 3 replies
  • 0 likes
  • pausing
  • 1328 Views
  • 3 replies
  • 0 likes

Radio button and playlist missing??!!

Where on earth is my radio playlist? How on earth did the interface change so drastically that I am so motivated to drop Spotify immediately ?

  • Gig Goer
  • Where on earth is my radio playlist? How on earth did the interface change so drastically that I am so motivated to drop Spotify immediately ? 
  • DanifC
  • Composer
  • 4264 Views
  • 10 replies
  • 0 likes
  • Interface
    Radio
  • 4264 Views
  • 10 replies
  • 0 likes

[BUG] Spotify Connect and Avahi

Starting with Spotify version 8.5.6 for iOS, Spotify Connect is broken for use with Avahi. Spotify will no longer show Spotify Connect devices (such as Denon) advertised via Avahi. However it still shows (and allows use of) the same devices using Air...

  • Casual Listener
  • Starting with Spotify version 8.5.6 for iOS, Spotify Connect is broken for use with Avahi. Spotify will no longer show Spotify Connect devices (such as Denon) advertised via Avahi. However it still s...
  • 634 Views
  • 0 replies
  • 2 likes
  • Avahi
  • 634 Views
  • 0 replies
  • 2 likes