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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397418 Views
  • 879 replies
  • 326 likes
  • 397418 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78571 Views
  • 124 replies
  • 32 likes
  • 78571 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17955 Views
  • 8 replies
  • 0 likes
  • 17955 Views
  • 8 replies
  • 0 likes

How to keep song and album libraries separate?

PlanPremiumCountryFrance DeviceiPhone 7 and windowsOperating SystemiOS 10, Windows 10 My Question or IssueI was previously able to save a song without it going to my albums and saving an album without going into songs, which I liked a lot. However, i...

  • Casual Listener
  • Plan Premium Country France  Device iPhone 7 and windows Operating System iOS 10,  Windows 10   My Question or Issue I was previously able to save a song without it going to ...
  • BudMan1
  • Casual Listener
  • 1318 Views
  • 4 replies
  • 7 likes
  • Albums
    library
    Music
  • 1318 Views
  • 4 replies
  • 7 likes

Where is radio like/dislike?

Plan: PremiumCountry: USDevice: iPhone 7Operating System: ios 12.1.4 The thumbs up/thumbs down icons within radio are gone, replaced by a heart and a circle/clash icon. Aside from the general library, the radio feature is hands down the best feature ...

  • Music Fan
  • Plan: Premium Country: US Device: iPhone 7 Operating System: ios 12.1.4     The thumbs up/thumbs down icons within radio are gone, replaced by a heart and a circle/clas...
  • 250 Views
  • 0 replies
  • 2 likes
  • 250 Views
  • 0 replies
  • 2 likes

Search within playlists

After the last update for spotify on iOS, I found that when I search on my playlist it no longer will play from the entire playlist, but rather from only the search results. I thought the latest update would fix this, but to no avail. My playlist per...

  • Newbie
  • After the last update for spotify on iOS, I found that when I search on my playlist it no longer will play from the entire playlist, but rather from only the search results. I thought the latest upda...
  • 207 Views
  • 0 replies
  • 1 likes
  • 207 Views
  • 0 replies
  • 1 likes

Spotify Connect - Can´t play this right now. From Iphone only.

PlanPremiumCountryNorway Device(iPhone XS)Operating System(iOS 12.1.4) Cannot play on my PS4 from my Iphone. I can play on my PS4 from my MacBook Pro and from my Windows desktop. I recently made changes to my firewall rules, but I have no clue anymor...

  • Newbie
  • Plan Premium Country Norway  Device (iPhone XS) Operating System (iOS 12.1.4)   Cannot play on my PS4 from my Iphone. I can play on my PS4 from my MacBook Pro and from my...
  • 414 Views
  • 0 replies
  • 0 likes
  • 414 Views
  • 0 replies
  • 0 likes

Songs Timer

Has anyone figured out how to keep the timer on (showing the music played & how many minutes left to play) while playing your playlist on an Iphone? It stays on for my MacBook computer but not on the iphone! Help please!

  • Regular
  •     Has anyone figured out how to keep the timer on (showing the music played & how many minutes left to play) while playing your playlist on an Iphone?   It stays on f...
  • Bethany_Dawn
  • Community Legend
  • 358 Views
  • 3 replies
  • 0 likes
  • 358 Views
  • 3 replies
  • 0 likes

Updates on the 'Album' tab and 'save' feature

UPDATE VERSION 8.4.91 The new update I noticed on the 'Album' section is extremely frustrating and messy. Before the update, the albums that appeared within the section were only the ones I have 'saved' which downloaded every song in those albums wit...

  • Regular
  • UPDATE VERSION 8.4.91   The new update I noticed on the 'Album' section is extremely frustrating and messy. Before the update, the albums that appeared within the section were only the ones I ...
  • yoloswagga47
  • Regular
  • 7144 Views
  • 4 replies
  • 25 likes
  • 7144 Views
  • 4 replies
  • 25 likes

Daily Mix turned into a shuffle playlist by itself

PlanFreeCountry Canada DeviceiPhone 7Operating SystemiOS 12 My Question or Issue Title explains it all

  • Casual Listener
  •   Plan Free Country  Canada   Device iPhone 7 Operating System iOS 12   My Question or Issue  Title explains it all
  • Lexi15388
  • Casual Listener
  • 5421 Views
  • 5 replies
  • 3 likes
  • 5421 Views
  • 5 replies
  • 3 likes

Songs keep stopping on PS4

My Question or Issue I’ve never had this problem before but every time I play a song it just pauses itself after 1 second of playing even when I resume it I have the same problem, I’ve even connected to my PS4 and it’s having the same problem. Anyone...

  • Newbie
  •  My Question or Issue  I’ve never had this problem before but every time I play a song it just pauses itself after 1 second of playing even when I resume it I have the same problem, I’ve e...
  • Loxer
  • Spotify Star
  • 1329 Views
  • 2 replies
  • 1 likes
  • 1329 Views
  • 2 replies
  • 1 likes

[Radio] Dislike button missing

PlanPremiumCountry USADeviceIphone 10rOperating SystemIOS 12 My Question or Issue Whenever i make a radio for an artist, song, or album there is not like or dislike button just a button to add it to my library. How do I get these buttons back?

  • Newbie
  • Plan Premium Country  USA Device Iphone 10r Operating System IOS 12   My Question or Issue  Whenever i make a radio for an artist, song, or album there is not like or dislike...
  • 294 Views
  • 0 replies
  • 1 likes
  • 294 Views
  • 0 replies
  • 1 likes

WIndows 10 sync not working with IOS again!!!!!

PlanPremiumCountryUS DeviceXR and TabletOperating System Windows 10IOS 12.1.4 My Question or IssueSometime in January I noticed that many of my local songs had gone missing from my playlists yet again. Not only have I uninstalled/reinstalled all of t...

  • Regular
  • Plan Premium Country US  Device XR and Tablet Operating System   Windows 10 IOS 12.1.4    My Question or Issue Sometime in January I noticed that many of my local song...
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

I can’t dislike a particular song.

PremiumUnited States iPhone 7 plus iOS 12.1 I'm in my “Discover Weekly” playlist. On most songs I’m able to like or dislike, but on one I can’t. The like button is replaced with the shuffle button and the dislike button is replaced with the repeat bu...

2EF9E9D4-D0B8-4580-B73A-C8F09EBD386F.jpeg
  • Newbie
  • Premium United States   iPhone 7 plus  iOS 12.1   I'm in my “Discover Weekly” playlist. On most songs I’m able to like or dislike, but on one I can’t. The like button is replaced...
  • melanierw
  • Newbie
  • 6009 Views
  • 2 replies
  • 19 likes
  • 6009 Views
  • 2 replies
  • 19 likes

Google Maps/Spotify Integration: Google Maps navigation voice prompts stop Spotify Audio Playback

Spotify iPhone App None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSA DeviceiPhone 8Operating SystemiOS 12.1.4 My Question or IssueWhen playing audio over Blueto...

  • Newbie
  • Spotify iPhone App None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA  Device iPhone 8 Operati...
  • 768 Views
  • 0 replies
  • 11 likes
  • 768 Views
  • 0 replies
  • 11 likes

Lost Artists and Albums

PlanPremium My Question or Issue After downloading the update three days ago, I can no longer find all my artists and albums from “favorited” songs. This makes it reall hard to listen to an artist and only the songs I’ve liked. I used to have tons of...

  • Newbie
  • Plan Premium   My Question or Issue  After downloading the update three days ago, I can no longer find all my artists and albums from “favorited” songs. This makes it reall hard to list...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Lost Albums after downloading new Version

My Question or Issue On my iPad App are hundreds of Albums missing after downloading the new Version.I.e. I go to „die drei Fragezeichen „ then click on „See discography „ and it goes no further then No. 105. That means, that 104 Albums disappeared.T...

  • Regular
  •     My Question or Issue  On my iPad App are hundreds of Albums missing after downloading the new Version. I.e. I go to „die drei Fragezeichen „ then click on „See discography „ an...
  • vitamins
  • Casual Listener
  • 376 Views
  • 2 replies
  • 2 likes
  • 376 Views
  • 2 replies
  • 2 likes

Still missing Albums

PlanPremiumCountryGermanyDeviceiPad Operating SystemIOS Still missing 100‘s of Albums on my iPad App after downloading the newest Version. When I use the „see discography“ Button (which was „alle Alben“ in German before), there are so many Albums mis...

  • Regular
  • Plan Premium Country Germany Device iPad  Operating System IOS  Still missing 100‘s of Albums on my iPad App after downloading the newest Version. When I use the „see discography“ B...
  • vitamins
  • Casual Listener
  • 560 Views
  • 1 replies
  • 5 likes
  • 560 Views
  • 1 replies
  • 5 likes

Problems in the reproduction row

PlanFree/PremiumCountry ArgentinaDevice(iPhone 7)Operating System(iOS 12) My Question or Issue I am not able to see the first song in the reproduction row when i hace more than one song in the reproduction line. However when i only have one song in t...

  • Newbie
  • Plan Free/Premium Country  Argentina Device (iPhone 7) Operating System (iOS 12)   My Question or Issue  I am not able to see the first song in the  reproduction row whe...
  • Loxer
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

cant see downlaoded songs

PlanPremiumCountry NorwayDeviceIphone xrOperating SystemiOS 12.1.4 I have downloaded some songs from utube and downloaded them to spotify, and i can see and paly the songs fine on my pc, but i cant even see songs ive downlaoded from youtube on my pho...

  • Newbie
  •   Plan Premium Country  Norway Device Iphone xr Operating System iOS 12.1.4   I have downloaded some songs from utube and downloaded them to spotify, and i can see and paly t...
  • 373 Views
  • 0 replies
  • 0 likes
  • Help
    Subscribed playlist download
    support
  • 373 Views
  • 0 replies
  • 0 likes

Buscar discos descargados sin conexion red

PlanPremiumCountry SpainDeviceiPhone 7Operating SystemiOS 12.1.4 Dentro de la aplicacion cuando estoy sin conexion red, donde puedo encontrar facilmente los discos o canciones descargadas, no encuentro ningun titular donde aparezca esto para poder ll...

  • Newbie
  • Plan Premium Country  Spain Device iPhone 7 Operating System iOS 12.1.4   Dentro de la aplicacion cuando estoy sin conexion red, donde puedo encontrar facilmente los discos o canci...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

App not loading on new phone!!!

PlanPremiumCountryusa DeviceiPhone 10xOperating SystemiOS 10 My Question or IssueI recently updated to a new phone and now my Spotify app won’t move beyond the loading screen! I can log into my account from my husbands phone and it works fine but not...

  • Newbie
  •   Plan Premium Country usa   Device iPhone 10x Operating System iOS 10   My Question or Issue I recently updated to a new phone and now my Spotify app won’t move beyond the...
  • Loxer
  • Spotify Star
  • 414 Views
  • 1 replies
  • 0 likes
  • new phone
    not loading
    won’t open
  • 414 Views
  • 1 replies
  • 0 likes

Repeat feature

PlanFree/PremiumCountry IsDevice iPhone 8Operating System(iOS 10 or greater My Question or Issue I want to raise my ddisappointment and frustration with the new update having the repeat feature in a submenu is annoying

  • Newbie
  •   Plan Free/Premium Country  Is Device iPhone 8 Operating System (iOS 10 or greater    My Question or Issue  I want to raise my ddisappointment and frustration with...
  • Loxer
  • Spotify Star
  • 258 Views
  • 1 replies
  • 4 likes
  • 258 Views
  • 1 replies
  • 4 likes