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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37120 Views
  • 15 replies
  • 36 likes
  • 37120 Views
  • 15 replies
  • 36 likes

How play all my songs in shuffle mode

Plan: PremiumCountry: Brazil Device(iPhone X)Operating System(iOS 12.3.1) How can I play all my songs or artists in shuffle mode? I can't find a way to see all my songs listed as we had at previous versions

  • Casual Listener
  • Plan: Premium Country: Brazil   Device (iPhone X) Operating System (iOS 12.3.1)   How can I play all my songs or artists in shuffle mode? I can't find a way to see all my songs...
  • 431 Views
  • 0 replies
  • 2 likes
  • shuffle
  • 431 Views
  • 0 replies
  • 2 likes

Car play issues

PlanPremiumCountry DeviceIphone XS Max Operating system: 12.3.1 My Question or Issue when I am using Apple car play in my 2019 civic, when I go to play a song in my library. It doesn’t play the song I selected it plays a random song in my library. Is...

  • Newbie
  • Plan Premium Country   Device Iphone XS Max  Operating system: 12.3.1    My Question or Issue   when I am using Apple car play in my 2019 civic, when I go to play...
  • Lokapix
  • Casual Listener
  • 934 Views
  • 1 replies
  • 1 likes
  • Apple Car
    Carplay
    Honda
    my library
  • 934 Views
  • 1 replies
  • 1 likes

Not playing the order of a playlist

PlanPremiumCountryUSADeviceiPhone XOperating SystemiOS 12 My Question or IssueI have a playing order by artist. It’s playing by artist, but the queue isn’t the same as the playlist.

  • Casual Listener
  • Plan Premium Country USA Device iPhone X Operating System iOS 12   My Question or Issue I have a playing order by artist. It’s playing by artist, but the queue isn’t the same as the pl...
  • 378 Views
  • 0 replies
  • 0 likes
  • 378 Views
  • 0 replies
  • 0 likes

IPOD NANO issues , spotify do not rec it

I know this question been asked already, but the lates answer I found was 2016, so perhaps was some changes. When I connect iPod via USB to my Lenovo notebook, Spotify does not recognize it. Any ideas of what to do? tnx a lot

  • Casual Listener
  • I know this question been asked already, but the lates answer I found was 2016, so perhaps was some changes. When I connect iPod via  USB to my Lenovo notebook, Spotify does not recognize it. An...
  • Bethany_Dawn
  • Community Legend
  • 480 Views
  • 3 replies
  • 0 likes
  • 480 Views
  • 3 replies
  • 0 likes

Enough. Good bye

After 4+ years of perseverance, I am finally done, finished, frustrated, exhausted with Spotify and their garbage app and 'Premium' service:First and foremost, my objective in paying for Premium is to have my music offline (in the office, car and whi...

  • Roadie
  • After 4+ years of perseverance, I am finally done, finished, frustrated, exhausted with Spotify and their garbage app and 'Premium' service: First and foremost, my objective in paying for Premium is...
  • 118941890
  • Newbie
  • 449 Views
  • 1 replies
  • 6 likes
  • 449 Views
  • 1 replies
  • 6 likes

Solved!!Superuser Contribution problems with GM infotainment system

The spotiy app in my GM truck doesnt work unless I disconnect my phone from bluetooth then the spotify app works but then I cant take or place calls through the trucks bluetooth feature. I have deleted and re installed both apps twice and it hasnt fi...

  • Newbie
  •   The spotiy app in my GM truck doesnt work unless I disconnect my phone from bluetooth then the spotify app works but then I cant take or place calls through the trucks bluetooth feature. I ha...
  • Peter
  • Spotify Legend
  • 30601 Views
  • 5 replies
  • 1 likes
  • 30601 Views
  • 5 replies
  • 1 likes

Filters in « liked songs »

My Question or IssueHow can I listen to downloaded songs only while offline on the mobile? The filter doesn’t exist. It needs to be added to the « liked songs » folder ASAP!

  • Regular
  • My Question or Issue How can I listen to downloaded songs only while offline on the mobile? The filter doesn’t exist. It needs to be added to the « liked songs » folder ASAP! 
  • 371 Views
  • 0 replies
  • 0 likes
  • 371 Views
  • 0 replies
  • 0 likes

Spotify Voice

I am a Spotify user in the US. I have an iPhone XS. I have never been able to use Spotify Voice. The microphone doesn’t appear in my search bar. Spotify doesn’t ask for access to my microphone.

97E9768C-E9CF-4830-8716-C8134DDFA7FC.png 774EA21B-9D9F-4EA3-BFC2-9634EB951CDD.png
  • Casual Listener
  • I am a Spotify user in the US.  I have an iPhone XS.  I have never been able to use Spotify Voice.  The microphone doesn’t appear in my search bar.  Spotify doesn’t ask for access...
  • Billy-J
  • Spotify Star
  • 765 Views
  • 5 replies
  • 0 likes
  • 765 Views
  • 5 replies
  • 0 likes

Spotify no longer shuffles searched artists in library (See example Below)

Hello,Anyone else have this Problem?Premium/ USiPhone XiOS Ever since I updated to the New Spotify, it will no longer play a searched artists songs in my library after I play the first one. For example. If I search :" Post Malone" i can play "Psycho"...

  • Casual Listener
  • Hello, Anyone else have this Problem? Premium/ US iPhone X iOS   Ever since I updated to the New Spotify, it will no longer play a searched artists songs in my library after I play the fir...
  • eva_mu
  • Newbie
  • 1405 Views
  • 2 replies
  • 0 likes
  • Help
    New Update
  • 1405 Views
  • 2 replies
  • 0 likes

New update completely destroys functionality

Can no longer see Saved music by album -- the "Liked Songs" shows all the songs I had previously "Saved" but does not categorize them by album. Under Album view in the Library, I can only see albums for which I have "saved" or "liked" every song in t...

  • Newbie
  • Can no longer see Saved music by album -- the "Liked Songs" shows all the songs I had previously "Saved" but does not categorize them by album. Under Album view in the Library, I can only see albums ...
  • 298 Views
  • 0 replies
  • 5 likes
  • 298 Views
  • 0 replies
  • 5 likes

Playlist songs missing from iPhone, but not desktop Spotify

PlanPremiumCountryUSDevice(iPhone XR)Operating System(iOS 12.3.1) My Question or IssueWhile using Spotify on my iPhone, I selected a playlist that I created myself, and I panicked to see that only 5 of the 16 songs were visible. After the 5th visible...

  • Newbie
  • Plan Premium Country US Device (iPhone XR) Operating System (iOS 12.3.1)   My Question or Issue While using Spotify on my iPhone, I selected a playlist that I created myself, and I pan...
  • 259 Views
  • 0 replies
  • 1 likes
  • 259 Views
  • 0 replies
  • 1 likes

No way to sort by downloaded song?

Did Spotify really take away the ability to shuffle play downloaded songs, like when you don't want to use your phone data? There's no filter for "download" in the "Liked Songs" playlist. Please someone tell me I'm missing something. PremiumUSiPhone ...

  • Casual Listener
  • Did Spotify really take away the ability to shuffle play downloaded songs, like when you don't want to use your phone data? There's no filter for "download" in the "Liked Songs" playlist. Please some...
  • ewelsh817
  • Casual Listener
  • 1086 Views
  • 1 replies
  • 1 likes
  • 1086 Views
  • 1 replies
  • 1 likes

Spotify IOS not connecting to Desktop

PlanPremium For some reason my spotify and IOS device have not been in sync, I have been able to play different songs at the same time on my Desktop and on my phone and havent been able to link them together. My LastFM account has also not been detec...

  • Newbie
  • Plan Premium   For some reason my spotify and IOS device have not been in sync, I have been able to play different songs at the same time on my Desktop and on my phone and havent been able to...
  • 350 Views
  • 0 replies
  • 0 likes
  • 350 Views
  • 0 replies
  • 0 likes

Spotify only playing certain downloaded songs

PlanPremiumCountry Devices(iPhone 5, iPhone 6s, iPhone SE)Operating Systems(iOS 10.33, iOS 12.3.1, Windows 8.) My Question or IssueI've searched online and here in the comminity but can't seem to find an answer for my exact issue.As stated above, Spo...

  • Newbie
  • Plan Premium Country   Devices (iPhone 5, iPhone 6s, iPhone SE) Operating Systems (iOS 10.33, iOS 12.3.1, Windows 8.)   My Question or Issue I've searched online and here in the c...
  • 1072 Views
  • 0 replies
  • 0 likes
  • 1072 Views
  • 0 replies
  • 0 likes

Just Tell Me Why.

They can't be serious with the new update. Like, why? First of all, there's no Recently Played offline? That's the main section I use and I almost NEVER go online unless I'm at my computer (I have issues with that player too, but never mind that for ...

  • Casual Listener
  • They can't be serious with the new update. Like, why? First of all, there's no Recently Played offline? That's the main section I use and I almost NEVER go online unless I'm at my computer (I have is...
  • jwhiting360
  • Casual Listener
  • 790 Views
  • 6 replies
  • 11 likes
  • 790 Views
  • 6 replies
  • 11 likes

Spotify works 40 sec in my car on bluetooth

So recently my Spotify has been acting up by just playing a song for 40 seconds in my car on Bluetooth, if I forget the device on both my phone and in the car and pair them up again it works for another 40 seconds. It works flawless with cable and on...

  • Casual Listener
  • So recently my Spotify has been acting up by just playing a song for 40 seconds in my car on Bluetooth, if I forget the device on both my phone and in the car and pair them up again it works for anot...
  • janlaureys9
  • Newbie
  • 491 Views
  • 1 replies
  • 1 likes
  • 491 Views
  • 1 replies
  • 1 likes

Error when searching

PlanFreeCountrySpainDeviceiPhone 7Operating SystemLatest iOS My Question or IssueI get an error that says something like “something didn’t go the way it should” (translating the message from Spanish).This error appears every time I search for a song,...

  • Casual Listener
  • Plan Free Country Spain Device iPhone 7 Operating System Latest iOS  My Question or Issue I get an error that says something like “something didn’t go the way it should” (translating th...
  • Bethany_Dawn
  • Community Legend
  • 329 Views
  • 3 replies
  • 0 likes
  • 329 Views
  • 3 replies
  • 0 likes

Music keeps pausing randomly

Iphone XS - music keeps pausing randomly. Have tried all of the suggestions on here. Reinstall app, restart, log out everywhere etc and they make no difference. Any help/suggestions appreciated.

  • Casual Listener
  • Iphone XS - music keeps pausing randomly. Have tried all of the suggestions on here. Reinstall app, restart, log out everywhere etc and they make no difference. Any help/suggestions appreciated. &nb...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes