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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30677 Views

40 replies

9 likes

  • 30677 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95401 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1031 Views

0 replies

0 likes

iOS
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  • 0 replies
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293845 Views

60 replies

15 likes

  • 293845 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123748 Views

19 replies

38 likes

  • 123748 Views
  • 19 replies
  • 38 likes

Saved Albums not automatically downloading anymore?

PlanPremiumCountrySweden DeviceiPhone 7 PlusOperating SystemiOS 12.2 My Question or IssueIt used to be that when I saved (heart icon) an album it would automatically download, without having to click the download switch. I can’t find the “Automatical...

Regular

Plan Premium Country Sweden   Device iPhone 7 Plus Operating System iOS 12.2   My Question or Issue It used to be that when I saved (heart icon) an album it would automatically d...

Loxer

Community Legend

1899 Views

1 replies

0 likes

  • 1899 Views
  • 1 replies
  • 0 likes

Discover weekly not updating?

Hi! My discover weekly is not updating? I have tried logging in/out, closing and restarting the app on both my iPhone and desktop computer, and nothing seems to be working? PlanPremiumCountryAustraliaDeviceiPhone 6s PlusOperating SystemiOS 12.4.1 My ...

Casual Listener

Hi! My discover weekly is not updating? I have tried logging in/out, closing and restarting the app on both my iPhone and desktop computer, and nothing seems to be working?     Plan Pre...

Loxer

Community Legend

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

None of the shuffle tip are helping for my iphone

I have looked for tips to stop shuffle, but I can’t get premium. I don’t have the “I” button or the arrows. I can’t find another trick to help the shuffle stop playing. I have a IPhone 8 and I’m think that it’s the brand, but I really think it's Spot...

Visitor

I have looked for tips to stop shuffle, but I can’t get premium. I don’t have the “I” button or the arrows. I can’t find another trick to help the shuffle stop playing. I have a IPhone 8 and I’m thin...

Loxer

Community Legend

700 Views

2 replies

0 likes

  • 700 Views
  • 2 replies
  • 0 likes

Spotify starts playing after hanging up a call using BlueTooth device. iOS 12.4.1

PlanFree/PremiumCountry DeviceiPhone XROperating SystemiOS 12.4.1 My Question or IssueI have a very annoying issue with spotify starting automatically as soon as I hang up a call when using my bluetooth headset. I´ve already tried to uninstall spotif...

Casual Listener

Plan Free/Premium Country   Device iPhone XR Operating System iOS 12.4.1   My Question or Issue I have a very annoying issue with spotify starting automatically as soon as I hang ...

Loxer

Community Legend

3378 Views

4 replies

0 likes

  • 3378 Views
  • 4 replies
  • 0 likes

Hidden Song in Liked Songs Playlist

PlanFreeCountryUnited StatesDeviceiPhone 6sOperating SystemiOS 13 My Question or IssueFor some reason one of my liked songs is showing up as a hidden song in my playlist but when I scroll down to the hidden songs it's not in there and it only shows u...

Visitor

  Plan Free Country United States Device iPhone 6s Operating System iOS 13   My Question or Issue For some reason one of my liked songs is showing up as a hidden song in my p...

600 Views

0 replies

0 likes

  • 600 Views
  • 0 replies
  • 0 likes

"Liked Songs" Playlist automatically updated with songs from newly downloaded albums?

PlanPremiumCountry iPhone 8Operating SystemiOS 12.3.1 My Question or IssueJust woke up to the "updated" ui and I have some concerns... I spend a lot of time in remote areas with spotty cell service so I almost exclusively shuffle/listen to all of my ...

Casual Listener

Plan Premium Country     iPhone 8 Operating System iOS 12.3.1   My Question or Issue Just woke up to the "updated" ui and I have some concerns...  I spend a lot of time ...

dfresh613

Casual Listener

10742 Views

7 replies

3 likes

  • 10742 Views
  • 7 replies
  • 3 likes

Local Files on iPhone App

PlanPremiumCountryUnited StatesDeviceiPhone 6s, Macbook Pro 2019 My Question or IssueI've followed all the directions for how to upload local files, but when I try to download the playlist on to my phone it says the playlist doesn't have any songs. T...

Visitor

  Plan Premium Country United States Device iPhone 6s, Macbook Pro 2019   My Question or Issue I've followed all the directions for how to upload local files, but when I try to dow...

578 Views

0 replies

0 likes

  • 578 Views
  • 0 replies
  • 0 likes

Local Files Don't Show Up On Mobile

Details: premium plan on iOS 10 on an iPhone Xs/macOS sierraI understand how to port local files onto my phone from my computer, as i have successfully done it before, but now that I'm trying to do it again, the playlists I create to house the local ...

Visitor

Details: premium plan on iOS 10 on an iPhone Xs/macOS sierra I understand how to port local files onto my phone from my computer, as i have successfully done it before, but now that I'm trying to do...

Emilia_8

Community Legend

786 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! number of downloaded tracks in my favorites playlist

I've 3 devices : iphone 6 plus => 2568 in my favorites playlisthuawei M5 => 2590 in my favorites playlistPC windows 10 => 2590 in my favorites playlistI should have the same number on all my devices.Thank you for helping

Casual Listener

I've 3 devices :  iphone 6 plus => 2568 in my favorites playlist huawei M5 => 2590 in my favorites playlist PC windows 10 => 2590 in my favorites playlist I should have th...

gifvert

Casual Listener

917 Views

2 replies

0 likes

  • 917 Views
  • 2 replies
  • 0 likes

Spotify Radio not working

So I currently have Spotify premium family plan. I use on the iPhone X. I’ve noticed that when I go to radio, whether it be from and artist, song, or any Spotify radio, it turns Into a playlist. When I scroll all the way down, new songs will no longe...

Newbie

So I currently have Spotify premium family plan. I use on the iPhone X. I’ve noticed that when I go to radio, whether it be from and artist, song, or any Spotify radio, it turns Into a playlist. When...

Shuidong

Roadie

960 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! How can I use apple pass to pay for subscription ??

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Shuidong

Roadie

1511 Views

1 replies

0 likes

  • 1511 Views
  • 1 replies
  • 0 likes

Downloads have gray arrow

PlanPremiumCountryUSADeviceIphone XROperating SystemiOS 12.4.1 My Question or IssueI am subscribed to several different playlists which I download at home over wifi. I make sure all the downloads complete. However, when I go out and about, the playli...

Casual Listener

Plan Premium Country USA Device Iphone XR Operating System iOS 12.4.1   My Question or Issue I am subscribed to several different playlists which I download at home over wifi.  I ...

Adolwyn

Newbie

3013 Views

2 replies

0 likes

  • 3013 Views
  • 2 replies
  • 0 likes

[iOS iPhone6s] TEAC Network player does no longer show up under available devices.

PlanPremiumCountryBelgiumDeviceiPhone 6sOperating SystemiOS 12.4.1My Question or IssueSince 1 or 2 months, the spotify app on my iPhone does no longer show our Teac NT-503 network player (home hifi).While I can connect to this device with the Teac ap...

Newbie

Plan Premium Country Belgium Device iPhone 6s Operating System iOS 12.4.1 My Question or Issue Since 1 or 2 months, the spotify app on my iPhone does no longer show our Teac NT-503 network p...

792 Views

0 replies

0 likes

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  • 0 replies
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Superuser Contribution Next From: Songs, automatically changing.

Device: iPhone 6Subscription: PremiumCountry: U.S.Speakers: Bose Soundbar 300 W/Sub using WiFi connectivity. VideoVideo 2 All apps, phone, and speakers are fully updated to the latest software. Issue: You can get a better idea of the issue I’m talkin...

Casual Listener

  Device: iPhone 6 Subscription: Premium Country: U.S. Speakers: Bose Soundbar 300 W/Sub using WiFi connectivity.   Video Video 2   All apps, phone, and speakers are fully upd...

Peter

Spotify Legend

3670 Views

12 replies

0 likes

Bose
Bose soundtouch app
Next From: Songs
Soundbar 300
Spotify
  • 3670 Views
  • 12 replies
  • 0 likes

Spotify Connect and pulse Flex speakers

Premium accountCountry Canada Device: Iphone 8 Operating Systemios 12.4.1 My Question or Issue:Spotifiy Connect not longer works with my bluesound pulse flex speakers. I've tried everything - up dating software/ deleteing and re-installing and the ap...

Visitor

Premium account Country Canada   Device: Iphone 8   Operating System ios 12.4.1   My Question or Issue: Spotifiy Connect not longer works with my bluesound pulse flex spea...

894 Views

0 replies

1 likes

  • 894 Views
  • 0 replies
  • 1 likes

iOS (iPad) Searchbox/navigation disappears in ‘Your library’

PlanFree/PremiumCountryNetherlandsDeviceIpad Air (2019)Operating SystemiOS 12 My Question or IssueFollowing a search for an album in ‘Your library’, the searchbox, sorting and navigation elements disappear from the top of the screen. Navigating back ...

Casual Listener

Plan Free/Premium Country Netherlands Device Ipad Air (2019) Operating System iOS 12   My Question or Issue Following a search for an album in ‘Your library’, the searchbox, sorting an...

0b5cur1ty

Casual Listener

665 Views

2 replies

0 likes

  • 665 Views
  • 2 replies
  • 0 likes

Spotify Connect doesn't list Sonos Speaker

PlanPremium familyDeviceiPhone 8 PlusOperating SystemiOS 12.4.1 My Question or IssueI was able to use Spotify Connect on Sonos speakers until recently. With the current update, the Sonos speakers no longer show up under “DEVICES AVAILABLE” in the Spo...

Visitor

  Plan Premium family Device iPhone 8 Plus Operating System iOS 12.4.1   My Question or Issue I was able to use Spotify Connect on Sonos speakers until recently. With the current u...

TeeJayPeeps

Casual Listener

1001 Views

2 replies

2 likes

  • 1001 Views
  • 2 replies
  • 2 likes

Can I have my musc downloaded on my iphone but streamed on my ipad?

Hey There I just purchased a 6th gen ipad and I have all my main music downlaoded on spotify on my iphone XR. I want to have my Ipad always stream my music it is only 32Gb data+wife so i dont want it get filled up right away with the music i have dow...

Visitor

Hey There   I just purchased a 6th gen ipad and I have all my main music downlaoded on spotify on my iphone XR.    I want to have my Ipad always stream my music it is only 32Gb dat...

OneByBoo

Roadie

602 Views

1 replies

0 likes

  • 602 Views
  • 1 replies
  • 0 likes

Shuffle All Songs

Hello, Why in the latest update have you removed the function to shuffle all songs? I don’t want to set up a playlist of all my songs, that’s daft. looks like Apple Music here I come PlanPremiumCountry uk DeviceIPhone Xios 12 My Question or Issue

Casual Listener

Hello,   Why in the latest update have you removed the function to shuffle all songs?   I don’t want to set up a playlist of all my songs, that’s daft.   looks like Apple Music h...

user-removed

Not applicable

5179 Views

10 replies

15 likes

shuffle
  • 5179 Views
  • 10 replies
  • 15 likes

2019 Update wth

PlanPremiumCountryUSADeviceiPhone 8+Operating SystemiOS 12.2 My Question or IssueAdmittedly, I've been using Apple Music a bit more, and I'm late to the update party. My library is trash now. I used to be able to view EVERYTHING in the album view, ev...

Casual Listener

Plan Premium Country USA Device iPhone 8+ Operating System iOS 12.2   My Question or Issue Admittedly, I've been using Apple Music a bit more, and I'm late to the update party. My libr...

MURPKE

Visitor

1391 Views

2 replies

3 likes

  • 1391 Views
  • 2 replies
  • 3 likes