Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • frankiaro
  • Newbie
  • 385370 Views
  • 876 replies
  • 325 likes
  • 385370 Views
  • 876 replies
  • 325 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 75444 Views
  • 124 replies
  • 32 likes
  • 75444 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 16608 Views
  • 8 replies
  • 0 likes
  • 16608 Views
  • 8 replies
  • 0 likes

canciones no estan disponible

No se requiere ninguna de la siguiente información. Sin embargo, cuanto más nos proporcione, más fácil será para nosotros intentarlo y ayudarlo.PlanGratis / PremiumGratis País Republica Dominicana Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro a...

  • Visitor
  • No se requiere ninguna de la siguiente información. Sin embargo, cuanto más nos proporcione, más fácil será para nosotros intentarlo y ayudarlo. Plan Gratis / Premium Gratis  País  Rep...
  • 251 Views
  • 0 replies
  • 0 likes
  • Canciones no disponibles
  • 251 Views
  • 0 replies
  • 0 likes

Touch trigger bug

PlanPremiumCountryUSADevice(iPhone XR)Operating System(iOS 12) My Question or Issue When I scroll through a long list of songs and the content is scrolling past the screen after I’ve flicked my finger, tapping my finger down to stop the scroll moment...

  • Visitor
  • Plan Premium Country USA Device (iPhone XR) Operating System (iOS 12)   My Question or Issue  When I scroll through a long list of songs and the content is scrolling past the scre...
  • 314 Views
  • 0 replies
  • 1 likes
  • iOS
    Scrolling bug
  • 314 Views
  • 0 replies
  • 1 likes

I want my old spotify

PlanPremiumCountry PolandDeviceiPhonie 7Operating SystemiOS 12 My Question or Issue Can i somehow bring back the old layout with browse and radio?

  • Newbie
  • Plan Premium Country  Poland Device iPhonie 7 Operating System iOS 12   My Question or Issue  Can i somehow bring back the old layout with browse and radio? 
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 1 likes
  • 257 Views
  • 1 replies
  • 1 likes

[iOS][Connect]Spotify connect no sound from ios device

PlanPremiumCountry FranceDeviceipad / iphone SE / iphone XOperating SystemiOS 12 My Question or Issue From the beginnig of January 2019 we have an issue with spotify connect on all our iOS devices. We can select our Pioneer device and connect seem to...

  • Casual Listener
  • Plan Premium Country  France Device ipad / iphone SE / iphone X Operating System iOS 12   My Question or Issue   From the beginnig of January 2019 we have an issue with spot...
  • Thorgam
  • Casual Listener
  • 821 Views
  • 3 replies
  • 1 likes
  • 821 Views
  • 3 replies
  • 1 likes

Spotify restarts my phone

PlanPremiumCountry USADeviceiPhone 6SOperating SystemiOS 12 My Question or Issue Whenever I try to play ANY song, Spotify does a quick restart on my phone. I’ve tried uninstalling and reinstalling the app and it’s still broken. It was working last ni...

  • Newbie
  •   Plan Premium Country  USA Device iPhone 6S Operating System iOS 12   My Question or Issue  Whenever I try to play ANY song, Spotify does a quick restart on my phone. ...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Se cambian las canciones a la mitad

Hace unos días empezó el problema. Se está reproduciendo una canción y a la mitad o menos se cambia a la siguiente. Ya desinstale la aplicación, borre la lista de canciones y la volví agregar. Sigue el error. Tengo un iPhone 8 Plus iOS 12.1.2 Necesit...

  • Casual Listener
  • Hace unos días empezó el problema. Se está reproduciendo una canción y a la mitad o menos se cambia a la siguiente.   Ya desinstale la aplicación, borre la lista de canciones y la volví agrega...
  • 651 Views
  • 0 replies
  • 1 likes
  • 651 Views
  • 0 replies
  • 1 likes

No Like/Dislike (Thumbs Up/Thumbs Down)

PlanPremiumCountry USADeviceiPhone 7 PlusOperating SystemiOS 12.1.2 My Question or Issue There is no longer Like or Dislike Buttons on my App or my desktop app (both windows and Mac). This is a serious issue for me as the "Liked From Radio" playlist ...

  • Regular
  •   Plan Premium Country  USA Device iPhone 7 Plus Operating System iOS 12.1.2   My Question or Issue  There is no longer Like or Dislike Buttons on my App or my desktop ...
  • C-Rua
  • Newbie
  • 496 Views
  • 1 replies
  • 8 likes
  • 496 Views
  • 1 replies
  • 8 likes

Song Name of Japanese Music Display in Hiragana or Katakana

Please let the song name of Japanese music display in Hiragana or Katakana.DeviceiPhone, iPad, iPod Touch 6thOperating SystemiOS 12

  • Casual Listener
  • Please let the song name of Japanese music display in Hiragana or Katakana. Device iPhone, iPad, iPod Touch 6th Operating System iOS 12
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

Canciones incompletas

Desde hace unas semanas, al tocar una canción sólo se escuchan unos 30-40 segundos de la canción y se salta a la siguiente canción de la lista, esto me ocurre tanto en el mobil como en el PC. En el mobil ya desintale la aplicación y la reinstalé, per...

  • Newbie
  • Desde hace unas semanas, al tocar una canción sólo se escuchan unos 30-40 segundos de la canción y se salta a la siguiente canción de la lista, esto me ocurre tanto en el mobil como en el PC.  E...
  • 520 Views
  • 0 replies
  • 2 likes
  • 520 Views
  • 0 replies
  • 2 likes

Play on Spotify button

PlanPremiumCountryUSA DeviceiPhone X and iPad ProOperating SystemiOS 12.1.3 My Question or Issue when I share a song to my Instagram Story from my iPhone, it works perfectly. When I do it from my iPad, the share works BUT the Play on Spotify button d...

  • Newbie
  •  Plan Premium Country USA   Device iPhone X and iPad Pro Operating System iOS 12.1.3   My Question or Issue   when I share a song to my Instagram Story from my iPhone,...
  • katiek_
  • Composer
  • 276 Views
  • 1 replies
  • 1 likes
  • 276 Views
  • 1 replies
  • 1 likes

Spotify app running strange

PlanPremiumCountry VietnamDeviceiPhone 8 PlusOperating SystemiOS 12 My Question or Issue- Can't login into the account sometimes -> Last time I had to reset my password.- Jump to a strange playlist while playing in shuffle mode and pause. The two pla...

  • Casual Listener
  • Plan Premium Country  Vietnam Device iPhone 8 Plus Operating System iOS 12   My Question or Issue - Can't login into the account sometimes -> Last time I had to reset my passwo...
  • Loxer
  • Spotify Star
  • 280 Views
  • 3 replies
  • 0 likes
  • 280 Views
  • 3 replies
  • 0 likes

Can’t play podcasts offline

I can download podcasts and see they are downloaded with the green arrow symbol. Last week I was able to play a podcast offline but now this week when I am in an area that does not have wifi, I cannot play them. It just says that they are unavailable...

  • Newbie
  •   I can download podcasts and see they are downloaded with the green arrow symbol. Last week I was able to play a podcast offline but now this week when I am in an area that does not have wifi...
  • 2039 Views
  • 0 replies
  • 16 likes
  • offline
    podcast
  • 2039 Views
  • 0 replies
  • 16 likes

Un-hide a song on Radio

PlanPremiumCountryChina DeviceiPhone 8, MacBook AirOperating SystemiOS 10 Hi Spotify, I accidentally hit the button on a couple of songs that says that they won’t play again instead of saving them. Any way of undoing this? This was during Radio Stati...

  • Newbie
  • Plan Premium Country China   Device iPhone 8, MacBook Air Operating System iOS 10   Hi Spotify,   I accidentally hit the button on a couple of songs that says that they won...
  • 316 Views
  • 0 replies
  • 1 likes
  • 316 Views
  • 0 replies
  • 1 likes

Shuffle not working for a specific playlist

PlanFreeCountry USA Device(iPhone SE)Operating System(iOS 12) My Question or Issue My shuffle seems to be broken for a playlist I have. It plays the same ten songs first every time. This has gotten so annoying I have stopped listening to this 100 son...

  • Newbie
  • Plan Free Country  USA  Device (iPhone SE) Operating System (iOS 12)   My Question or Issue  My shuffle seems to be broken for a playlist I have. It plays the same ten...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Solved!! Transferring "Local Music" to iPhone for Listening

I'm trying to move some music from my laptop to my iPhone for listening by putting them into a playlist and making the playlist available offline. When I check the playlist on my phone it says the correct number of songs on the overview, but after en...

  • Newbie
  • I'm trying to move some music from my laptop to my iPhone for listening by putting them into a playlist and making the playlist available offline. When I check the playlist on my phone it says the co...
  • landonharris88
  • Composer
  • 316 Views
  • 1 replies
  • 1 likes
  • 316 Views
  • 1 replies
  • 1 likes

[Mobile] UI doesn't work properly on offline mode

PlanPremiumCountryUSA DeviceiPhone 8Operating SystemiOS 12.1.2 My Question or Issue The UI doesn't work properly whenever the mode is set to offline. I've tried repeatedly restarting the app, but the problem still persists. Attached is a video of me ...

  • Casual Listener
  • Plan Premium Country USA  Device iPhone 8 Operating System iOS 12.1.2   My Question or Issue  The UI doesn't work properly whenever the mode is set to offline. I've tried rep...
  • challeyc
  • Casual Listener
  • 312 Views
  • 2 replies
  • 0 likes
  • 312 Views
  • 2 replies
  • 0 likes

Solved!! Next song won't play

PlanPremiumCountryNorway Device(iPhone SE)Operating System(iOS 12.1) My Question or IssueI have this problem on both my MacBook and my iPhone. When I play music, doesn't matter if offline or online, the music just stops after some songs and I have to...

  • Casual Listener
  • Plan Premium Country Norway   Device (iPhone SE) Operating System (iOS 12.1)   My Question or Issue I have this problem on both my MacBook and my iPhone. When I play music, doesn...
  • Ramberg58
  • Casual Listener
  • 17233 Views
  • 2 replies
  • 0 likes
  • 17233 Views
  • 2 replies
  • 0 likes

Why can't I find "all songs" by a particular artist ?!?!?

PlanPremiumCountryCanada DeviceiPhone 8 plusOperating SystemiOS My Question or IssueWHYYYY can't I simply find "all songs" by a particular artist? If I type in my favourite artist all I can find is "All Albums" or "popular". Does anyone else find thi...

  • Newbie
  • Plan Premium Country Canada   Device iPhone 8 plus Operating System iOS   My Question or Issue WHYYYY can't I simply find "all songs" by a particular artist? If I type in my favo...
  • 285 Views
  • 0 replies
  • 0 likes
  • all songs
    annoying
  • 285 Views
  • 0 replies
  • 0 likes

Display Limit in Album view

PlanPremiumCountry GermanyDeviceIPhone XOperating SystemIos 12.1.2 / Spotify 8.4.89 On artist pages, if new design is used, there is a display limit for artists - it seems as if the limit is by around 100 albums - Artist „die drei ???“ - lowest album...

  • Newbie
  • Plan Premium Country  Germany Device IPhone X Operating System Ios 12.1.2 / Spotify 8.4.89   On artist pages, if new design is used, there is a display limit for artists - it seems...
  • 229 Views
  • 0 replies
  • 1 likes
  • 229 Views
  • 0 replies
  • 1 likes

Solved!! Add to Queue swipe-gesture not working on Artist page

My Question or IssueThe Add to Queue swipe-gesture is broke on the Artist's profile page where they show the top songs. How do I report this problem? DeviceiPhone XOperating SystemiOS 12 Premium plan (Ironic that premium members get zero support serv...

  • Regular
  •   My Question or Issue The Add to Queue swipe-gesture is broke on the Artist's profile page where they show the top songs.   How do I report this problem?   Device iPhone X...
  • Letterblak
  • Newbie
  • 1589 Views
  • 2 replies
  • 0 likes
  • Arists
    problems
    Que songs. New uppdate
    Queue bug
  • 1589 Views
  • 2 replies
  • 0 likes