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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37120 Views
  • 15 replies
  • 36 likes
  • 37120 Views
  • 15 replies
  • 36 likes

Songs won't play, stops after 8 seconds

PlanPremiumCountryPhilippinesDeviceiPhone 8 PlusOperating SystemiOS 12.1.4 My Question or IssueI wanted to listen to "Welcome to New York" by Taylor Swift so when I searched it up, it wouldn't fully play and would just exit the song. Note that everyt...

  • Newbie
  • Plan Premium Country Philippines Device iPhone 8 Plus Operating System iOS 12.1.4   My Question or Issue I wanted to listen to "Welcome to New York" by Taylor Swift so when I searched ...
  • 690 Views
  • 0 replies
  • 0 likes
  • 690 Views
  • 0 replies
  • 0 likes

SONGS ARE NOT PLAYING.

PlanPREMIUMCountryPHILIPPINESDeviceIPHONE 6Operating SystemIOS 12.3.1 My Question or Issuei cannot play any songs in spotify. Ive already tried to re-install the app, log out-log in on the account, restart my phone, update to the latest IOS.. and sti...

  • Newbie
  • Plan PREMIUM Country PHILIPPINES Device IPHONE 6 Operating System IOS 12.3.1   My Question or Issue i cannot play any songs in spotify. Ive already tried to re-install the app, log out...
  • 504 Views
  • 0 replies
  • 0 likes
  • 504 Views
  • 0 replies
  • 0 likes

Songs won’t play, it skips after 8 sc’s

None of my songs are playing and it’s happening on both of my devices. It skips after a couple of seconds! PlanPremiumCountryPhilippinesDeviceiPhone XS Max, iPhone 6SOperating SystemiOS 12.3.1 My Question or IssueHow to Fix this?!

  • Newbie
  • None of my songs are playing and it’s happening on both of my devices. It skips after a couple of seconds!  Plan Premium Country Philippines Device iPhone XS Max, iPhone 6S Operating Syst...
  • adjmenea
  • Newbie
  • 1115 Views
  • 1 replies
  • 0 likes
  • iOS
    iphone
    iPhone6S
    iPhoneXSMax
  • 1115 Views
  • 1 replies
  • 0 likes

Unknown device

Hi, an unknown device connected to my account and i tried logging everyone off and changed my password but it still keeps appearing in my Spotify Connect panel. What to do? (it’s The last one on The list)

  • Gig Goer
  • Hi,   an unknown device connected to my account and i tried logging everyone off and changed my password but it still keeps appearing in my Spotify Connect panel.  What to do?   (...
  • Monokamph
  • Gig Goer
  • 848 Views
  • 4 replies
  • 0 likes
  • 848 Views
  • 4 replies
  • 0 likes

Songs won't play and skip through OR play for 10 seconds and then STOP

Plan(Premium)Country(Philippines) Device(iPhone Xr)Operating System(iOS 12.3.1) My music on my library or playlists won't play and just skip through (even when its downlaoded) Or it would play some songs but stop after 10 seconds. I have tried reinst...

  • Newbie
  •   Plan (Premium) Country (Philippines)   Device (iPhone Xr) Operating System (iOS 12.3.1)   My music on my library or playlists won't play and just skip through (even when i...
  • dominicstop
  • Newbie
  • 973 Views
  • 1 replies
  • 2 likes
  • 973 Views
  • 1 replies
  • 2 likes

Spotify songs are not playing

Hello, may I ask what is happening to my spotify. My songs aren’t playing even I downloaded it offline. Sometimes, it will play for a bit seconds then stop and change to another song. My payment was updated and there’s no problem with it. I reinstall...

  • Newbie
  • Hello, may I ask what is happening to my spotify. My songs aren’t playing even I downloaded it offline. Sometimes, it will play for a bit seconds then stop and change to another song. My payment was ...
  • 1828 Views
  • 0 replies
  • 1 likes
  • 1828 Views
  • 0 replies
  • 1 likes

Offline Music Deletes off iPhone X

Plan: PremiumCountry: USADevice: iPhone XOperating System: iOS 12.3.1 My downloaded songs/playlists keep deleting after I turn my iPhone off (for work) and turn it back on. Is this normal or is there something I can do to prevent having to redownload...

  • Newbie
  •   Plan: Premium Country: USA Device: iPhone X Operating System: iOS 12.3.1   My downloaded songs/playlists keep deleting after I turn my iPhone off (for work) and turn it ba...
  • Billy-J
  • Spotify Star
  • 563 Views
  • 1 replies
  • 0 likes
  • 563 Views
  • 1 replies
  • 0 likes

Heavy Rotation, Recently Played, Recommendations.... has Albums Never Listened to

PlanPremiumCountryUnited StatesDeviceSamsung Note 9, ThinkPad (all of my devices)Operating Systemwindows 10, Android 9 My Question or IssueThe Carpenters are showing up all over playlists, recently played, heavy rotation with recommendations !! Is th...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Note 9, ThinkPad (all of my devices) Operating System windows 10, Android 9   My Question or Issue The Carpenters are showing up all o...
  • zubereve
  • Casual Listener
  • 565 Views
  • 2 replies
  • 0 likes
  • 565 Views
  • 2 replies
  • 0 likes

Wrong Song Titles, Artwork

PlanPremiumCountryUSDeviceiPhone XOperating SystemiOS My Question or IssueWhen playing my “liked” songs, it consistently plays my songs with album artwork, title and artist name from another album (Greatest Hits from the 1940s???). I’ve never listene...

  • Newbie
  •   Plan Premium Country US Device iPhone X Operating System iOS  My Question or Issue When playing my “liked” songs, it consistently plays my songs with album artwork, title and ar...
  • 538 Views
  • 0 replies
  • 0 likes
  • 538 Views
  • 0 replies
  • 0 likes

New update Lost the Rondom Songs shuffle option

I am a premium user. I made the mistake of updating my Spotify app beacause I have now lost the main feature I used the most. Please help me solve this issue so I can continue to use it. I used to be able to select songs in my library then hit shuffl...

  • Newbie
  • I am a premium user. I made the mistake of updating my Spotify app beacause I have now lost the main feature I used the most. Please help me solve this issue so I can continue to use it.   I u...
  • Notarobot87
  • Newbie
  • 642 Views
  • 1 replies
  • 4 likes
  • 642 Views
  • 1 replies
  • 4 likes

Cannot add album to playlist

Saw this post on cannot add album to playlist https://community.spotify.com/t5/iOS-iPhone-iPad/Add-entire-album-to-playlist/td-p/4570850, where comment was som albums offer to be added to playlist where others did not. Believe user tried to add a pub...

  • Newbie
  • ...laylist where others did not. Believe user tried to add a public playlist vs actual album. Album may add to playlist where playlist cannot. Just wanted to raise this should others encounter some “album” a...
  • 482 Views
  • 0 replies
  • 0 likes
  • 482 Views
  • 0 replies
  • 0 likes

Songs are skipping

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I plays songs on my IPad(3) — software ver. 12.3.1. — the songs keep skipping ahead in 1...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I ...
  • TD1984
  • Casual Listener
  • 567 Views
  • 1 replies
  • 0 likes
  • 567 Views
  • 1 replies
  • 0 likes

New interface, lack of songs, etc...

Plan - PremiumCountry - USA Device(iPhone 8+Operating SystemiOS 12.X I'm going to try and be as level headed as possible here. All the issues I have with the new update: "Liked songs" playlist (and lack of songs): This is fine, and a nice feature, bu...

  • Regular
  • Plan - Premium Country - USA   Device (iPhone 8+ Operating System iOS 12.X   I'm going to try and be as level headed as possible here.   All the issues I have with the new up...
  • 355 Views
  • 0 replies
  • 10 likes
  • 355 Views
  • 0 replies
  • 10 likes

No longer filter with search!?

Hey, Since the recent UI update to spotify I have not been able to filter what I want to listen to with just a search anymore. For example, If I search "UZI" any song or artist with the word "UZI" will appear. Prior to this update I could select shuf...

  • Regular
  • Hey,   Since the recent UI update to spotify I have not been able to filter what I want to listen to with just a search anymore. For example, If I search "UZI"  any song or artist with th...
  • 524 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 524 Views
  • 0 replies
  • 0 likes

Shuffle turns off when it pairs to cars Bluetooth

attaching error description as an image because website keeps telling me the msg has errors and for me to correct highlighted errors but there's never anything highlighted. See image attached

  • Newbie
  • attaching error description as an image because website keeps telling me the msg has errors and for me to correct highlighted errors but there's never anything highlighted. See image attached
  • 615 Views
  • 0 replies
  • 0 likes
  • Car Bluetooth
    shuffle
    shuffle bug
    shuffling
    turns off
  • 615 Views
  • 0 replies
  • 0 likes

Apple Watch Series 4 - Song Selection

Subscription PlanPremiumCountryUSADeviceApple Watch Series 4Operating SystemwatchOS 5.2.1 My Question or IssueUsing Spotify application on the Apple Watch Series 4, the third page "Liked Songs" presents a bug in which song selection always selects th...

  • Newbie
  • Subscription Plan Premium Country USA Device Apple Watch Series 4 Operating System watchOS 5.2.1   My Question or Issue Using Spotify application on the Apple Watch Series 4, the third...
  • sveinparty
  • Casual Listener
  • 704 Views
  • 1 replies
  • 1 likes
  • 704 Views
  • 1 replies
  • 1 likes

Todas as músicas

Olá, Retomei minha conta recentemente, porém estou com certa dificuldade com o layout novo. Aonde está a opção “músicas”, só consigo acessar os álbuns das músicas, e gostaria de ouvir todas em ordem aleatória (como antes), porém tenho que ficar selec...

  • Newbie
  • Olá,   Retomei minha conta recentemente, porém estou com certa dificuldade com o layout novo.  Aonde está a opção “músicas”, só consigo acessar os álbuns das músicas, e gostaria de ouvir...
  • 294 Views
  • 0 replies
  • 1 likes
  • 294 Views
  • 0 replies
  • 1 likes

API URI : Is there an api for auto play a track or playlist

I’ve been learning the Spotify api’s and since Apple does a mediocre job in letting people have Spotify, I am trying to build a versatile shortcut to interact with Spotify. But I can only open the track / artist / album / playlist but not able to pla...

  • Newbie
  • I’ve been learning the Spotify api’s and since Apple does a mediocre job in letting people have Spotify, I am trying to build a versatile shortcut to interact with Spotify.  But I can only open...
  • 360 Views
  • 0 replies
  • 0 likes
  • 360 Views
  • 0 replies
  • 0 likes