IOS 13 bug

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IOS 13 bug

isanuruddinnexu
Casual Listener

im a beta user for ios 13, and ive been experiencing bug where the spotify stops playing when i switch to other apps, i know its normal to experience bug as a beta user. just checking in 

 

Plan

Premium

Country

Malaysia 

Device

(iPhone X)

Operating System

(iOS 13 beta)

 

 

1 ACCEPTED SOLUTION

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Re: IOS 13 bug

Rock Star 22
Rock Star 22

Hey @isanuruddinnexu, help's here!

Thank you for reporting this. In that case, I'd recommend a clean reinstall of the Spotify app. If that doesn't help, please let me know if this happens to certain apps - and I'll take a closer look into this for you.

 

Keep me updated :) 

Billy-JRock Star 22
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Note: I'm not a Spotify employee.
11 Replies
Solution!

Re: IOS 13 bug

Rock Star 22
Rock Star 22

Hey @isanuruddinnexu, help's here!

Thank you for reporting this. In that case, I'd recommend a clean reinstall of the Spotify app. If that doesn't help, please let me know if this happens to certain apps - and I'll take a closer look into this for you.

 

Keep me updated :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: IOS 13 bug

isanuruddinnexu
Casual Listener

hey it worked like a charm!! waited for awhile to redownload all the songs but the bug is fixed thank you so much!! i will keep posting if there’s any new bug regarding this app. Thanks again! :-)

Re: IOS 13 bug

Rock Star 22
Rock Star 22

Hey @isanuruddinnexu!

 

No worries, I'm always happy to help! I'm also happy to hear that this issue got resolved. If you have any more issues with the Spotify app, just let me know!

 

Have a great day ahead :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: IOS 13 bug

markknopper
Regular

Hi. I have been getting the same problem with the Spotify app on iOS 13. I took your suggestion and reinstalled the app, so hopefully that will work. But I would think there should be a better solution, to avoid all users who upgrade to iOS 13 having to reinstall their Spotify app. 

Re: IOS 13 bug

markknopper
Regular

Reinstalling the Spotify app did not solve the problem for me. It still frequently stops playing (and skips the rest of the song in the playlist) when I leave the app and then return to it. 

Running iOS 13 beta 2 on an iPhone X. 

Mark

Re: IOS 13 bug

Rock Star 22
Rock Star 22

Hey @markknopper.

 

Thank you for getting back in touch. When it comes to beta software, keep in mind that it is not a final version and you may run into some unexpected behavior. It'd be best to report it using Feedback Assistant, and revert to a public release of the software.

 

I hope that helps.

Billy-JRock Star 22
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Note: I'm not a Spotify employee.

Re: IOS 13 bug

markknopper
Regular

Yes I did report the problem to Apple using the Feedback Assistant. 

 

I am a developer and I run the Apple beta operating systems partly in order to provide feedback to Apple (and other developers) to help improve future software. That is why I have reported the problem here, in lieu of a more direct way of reporting problems to Spotify engineers.

Re: IOS 13 bug

Rock Star 22
Rock Star 22

Hey @markknopper.

 

I just took a closer look at this for you. Spotify isn't able to assist in issues on software that isn't supported by them (such as iOS 13 Beta). I'd recommend checking out the support site on the supported devices/ operating systems.
 
The other option you can try is a clean reinstall of the app if/once you have a stable version and the issue persists there as well.
 
Thanks.
Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: IOS 13 bug

markknopper
Regular

This still happens on iOS 13 Beta 3, even after uninstalling and reinstalling the Spotify app.

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