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Plan
Premium
Country
Colombia
Device
(iPhone 😎
Operating System
(iOS 12.4.1)
My Question or Issue
I have premium for family and my account doesn´t work without wifi.
Solved! Go to Solution.
Hi there!
I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.
I'd also suggest updating to iOS 13.
If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?
I'll see what I can suggest next!
Hey !
Hey @Johabarrios,
Could you also try updating to iOS 13.1 as it was just released?
If that doesn't help try using the Sign Out Everywhere and Remove Offline devices from your Spotify account page.
Keep me posted 🙂
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