I have premium for family and my account doesn´t work without wifi.

[Johabarrios]

Plan

Premium

Country

Colombia

Device

(iPhone 😎

Operating System

(iOS 12.4.1)

My Question or Issue

I have premium for family and my account doesn´t work without wifi.

I'm supposed to search for songs without the internet connection (wifi) but I don´t know why this happens, I have unlimited data plan.  For the other users the app work´s very well.

[Loxer]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

I'd also suggest updating to iOS 13.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

[Johabarrios]

Hey !

I followed all your advices, also updated to iOS 13 and none worked.  The version of spotify is 8.5.23.644

I hope you can help me with this, thanks and have a nice day

[Loxer]

Hey @Johabarrios,

Could you also try updating to iOS 13.1 as it was just released?

If that doesn't help try using the Sign Out Everywhere and Remove Offline devices from your Spotify account page.

Keep me posted 🙂

[Johabarrios · Accepted solution]

It worked!

I´m so happy, thank you so much for your support 🙂