Help Wizard

Step 1


Spotify on iPhone keeps pausing by itself

Spotify on iPhone keeps pausing by itself





United States of America



iPhone XS Max


Operating System

iOS 14


My Question or Issue

Hi, I’m turning to the Spotify community because this has been going on for months, and today was the last straw.


I’ll be listening to music on Spotify and it will randomly stop. When I open the Spotify app, I’ll see that the song is paused and reset back to the beginning. Today, my music stopped 5 times in 1 minute (I just would open the app and hit play every time it happened).


I’ve tried deleting and re-installing the app. I’ve tried clearing the cache. I’ve made sure I’m not on low power mode or accidentally listening to something else when this happens. I’ve also made sure that this isn’t because of my WiFi dropping out (which is around 400 Mbps, for reference).


For example, my music stopped even while writing this message...


Anyone know why this is happening, and how to fix it?

1 Reply

Hey @rpatelpj


Thanks for searching for the answer you need here! 

If reinstalling the app and cleaning up the cache didn't do the trick for you it's best to check whether you're dealing with a device- or account-related issue. Try logging in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available. 


To check if there's an issue with your account, log in with a different Spotify account on your device. If it works with another account, you can follow the steps in this Spotify Answer next. 


Hope this helps. We'll look out for your reply. 

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