Spotify radio app

[user-removed]

My spotify radio app keeps playing the same exact songs.

Everytime I start the app I get the exact same song list. I've skipped as far ahead as 49 songs it's the exact same playlist everyday. I've tried logging out / in. Reinstalling the app etc. can't seem to fix it



This isn't like other threads where I'm just complaining about variety. I'm saying that it literally plays hr exact same songs in a row. I'm not renewing premium until I can figure this out!

Please help!

[meahtenoha]

Hi @user-removed sorry to hear you've waited some time. Did you reply back to the automated email that you received? Please be sure to reply and you'll get a response from the team shortly. 

[user-removed]

Thanks for escalating.

I received an email from spotify support on 6/14 from Armando.

I've replied several times and haven't received a response back.

[user-removed]

Bump. Still nothing.

[user-removed]

Bump. Seriously WTF!

[meahtenoha]

Hi @user-removed looks like you've had a response from our team. Please let us know if we can help in any other way. 

Thanks!

[user-removed]

Still waiting on a solution.

Obliviously the rep failed to read this post, or any of my open tickets describing the situation or they would of known that i've tried several different devices, logging out on all devices, deleteing app on all devices, deleting radio stations on all devices and still nothing works.

even your play.spotify.com web browser does it.

it doesn't matter what radio station I'm on, what device I'm on, when i'm listening it plays the exact same **bleep** in the exact same order.  Even if i thumbs down a song it will STILL PLAY IT.

This is getting beyond absurd.  Delete my **bleep**ing account and all data associated with it.  I'll make a **bleep**ing new one and you can credit me with two months of service.

[user-removed]

I'm mean honestly its **bleep**ing retarded that I can log into my new spotify account and everything works just fine no matter what device or station i'm on.

I'm pissed at the fact I've paid for two months of service and I still get to listen to LOW QUALITY COMMERICAL INTERUPTED radio.

[user-removed]

Seriously. It's like there are a bunch of monkeys working there.

IS ANYONE EVEN READING MY SUPPORT TICKETS!?!?!?

I've cotton 3 responses from customer support all telling me to uninstall the app and clear my cache.

What about "IVE DELETED ALL RADIO STATIONS, LOGGED OUT, AND REMOVED THE APP FROM EVERY DEVICE I OWN AND ITS STILL DOING THE SAME THING" is so hard to understand?!

[user-removed]

Please be very careful in your responses and do take the time to read my responses carefully. I'm getting beyond frustrated repeating myself.

It doesn't matter what station, device, time of day, location etc.

No matter what station I play (different genres) it will play the exact same songs in the exact same order.

It doesn't matter what device I'm on (phone, ipad, work book, gaming PC, etc) it still plays the exact same songs in the exact same order.

I've already tried:
Deleting all radio stations from account and clearing cache on all devices
I've logged out and back in on every device
I've deleted and reinstalled the app on every device
I've deleted the app on every device and only installed it on one device and it still doesn't work.

[Peter__]

@user-removed - Just checking in, are you in touch with support via email about this?

[jeremygoh]

@user-removed I spoke to @meahtenoha and was told that there is a special support agent that is assigned to assist you. This case is being looked into.

The agents will definitely get you to re-verify your credentials over email to safeguard customers interest and their identity.

So kindly be patient, ain't no mountain high enough and it will get sorted soon!

Cheers bro.

CC @Peter__

[user-removed]

There is a lot of confusion going on between the reps emailing me.

You said there is a "special agent" assigned to my case.

I have received 8 responses since opening the ticket. All from different representatives. (James, Mathew, Ines, Irene, Armando, Sam, Joyce)

So unless your "special agent" has multiple personality disorder I'd say my ticket is still being tossed around by tier 1 reps.

The last response makes absolutely ZERO SENSE. WTF is this rep even talking about?

"Hi there,

I hope you're having a great day : )

Thanks for let me test your account, everything looks normal, the confusion is maybe because you don't have any track saved in your Song feature only one track Brantley Gilbert – Bottoms Up

and if you like to listen the tracks in this feature, all you need is to clic on top of the plus signal for add the new tracks for the Song Feature .

Please access to your account and let me know the results. Thanks !"

[user-removed]

My issues is with spotify radio.

Any station, on any device, at any time will play the exact same songs in the exact same order.

How can you say the account is normal?

Log into my account.

Create a new radio station, play the station and write down the first 10 songs that come on.

Close the app, login, and play the station again. It will play the exact same 10 songs in the exact same order.

I've created a second account. I want premium time credited to my second account until you can resolve this issue.

[meahtenoha]

Hi @user-removed we're currently looking into this for you. 

As soon as we have an update we'll post again here. Thanks for your patience while we investigate. 

If anyone else is experiencing this please let us know: 

1. The Radio station(s) you're playing. 

2. Your device.

3. Your app version. 

[user-removed]

Thank you!

I appreciate all the help, just trying to sort through the confusion.


Kevin

[meahtenoha]

Hey @user-removed just wanted to follow up--are you still experiencing that same issue with Radio? Still getting the exact same songs in the same order? 

[user-removed]

I was told the issue could not be resolved and I had to create a new account.

I was told i would be getting 60 days (two months) premium time credited to my account.

My card was billed today so I'm a little confused.

Also I was told my previous account would be deleted. I logged in this morning to see the account is still active and is set to bull my card on the 15th.

I'm EXTREMELY DISAPPOINTED in your customer service.

Refund my payment for July 31st.

Delete DTFKEV account.

Credit 614KJS with 60 days premium as promised.




As far as the radio issue, I'm not getting the same exact songs in the same exact order.

I AM HOWEVER, getting the same artists in the exact same order every time (different songs this time, but none the less redundant)

I'm pretty much given up on this APP for it's lack of functionality, the support teams empty promises and overall headaches associated with the product.


I will end it on a slighter positive note, the new equalizer is a great addition which I'm enjoying.


If you could help with the other issues that'd be great!

Thanks,

Kevin

[jeremygoh]

@user-removed Someone from Spotify will contact you shortly. I've escalated your case.

[meahtenoha]

Hey @user-removed I'm sorry to hear you've had these issues with your account and subscription. I can see that our team is getting back to via email and they can help close that second account through that channel. 

As far as the app goes we are continuing to pass on your feedback. This is being passed on to the right folks and if we have any updates we will post again here. 

If you have any further trouble with your subscription and sorting out the second account let us know. 

[Marceeee]

Please help-- its very annoying..when listning to music on my iphone under saved artists, the songs keep skipping and im not able to listen to the full song. the repeat toggle isnt on, ive checked up that nothing is on under playback and yet it still does this. Ive noticed many other people having problems with this.. What can I do?