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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

29221 Views

40 replies

9 likes

  • 29221 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

94009 Views

115 replies

12 likes

Other
  • 94009 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

949 Views

0 replies

0 likes

iOS
  • 949 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293400 Views

60 replies

15 likes

  • 293400 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123517 Views

19 replies

38 likes

  • 123517 Views
  • 19 replies
  • 38 likes

Changing broadcast status on spotify 2.6.0.2113

I am having difficulty changing the broadcast status on spotify 2.6.0.2113!I am just trying to get spotify to work with musicXmatch!Thank you for your help.

Casual Listener

I am having difficulty changing the broadcast status on spotify 2.6.0.2113! I am just trying to get spotify to work with musicXmatch! Thank you for your help.

aminebenhallam

Casual Listener

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Solved!! Clicking/Popping

I've just bought an Apple Airport Express for the sole purpose of streaming Spotify. I've connected the Express to my Tag McLaren AV32R via optical cable. At this moment in time I only have the free version of Spotify but intend to upgrade to premium...

Casual Listener

I've just bought an Apple Airport Express for the sole purpose of streaming Spotify. I've connected the Express to my Tag McLaren AV32R via optical cable. At this moment in time I only have the free ...

MattSuda

Spotify Star

1549 Views

3 replies

0 likes

  • 1549 Views
  • 3 replies
  • 0 likes

iPhone won't recognize my premium account

Hey there, I just purchased spotify premium, but on my iPhone and iPad it still says that I have a free account. I'm logging in the same way I do on my computer and the same account information appears (in terms of picture and recently listed to) but...

Newbie

Hey there,   I just purchased spotify premium, but on my iPhone and iPad it still says that I have a free account. I'm logging in the same way I do on my computer and the same account informat...

MattSuda

Spotify Star

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Can no longer save albums to "Your Music"

For the past few days, whenever I save an album to My Music, it disappears shortly thereafter, whether it's on my iPhone, iPad, or Mac. Usually once I close and re-open the app, it's gone. Is anybody else having this issue? What gives?

Newbie

For the past few days, whenever I save an album to My Music, it disappears shortly thereafter, whether it's on my iPhone, iPad, or Mac.  Usually once I close and re-open the app, it's gone. &nbs...

MattSuda

Spotify Star

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Premium not working on app?

I signed up for the thirty day trial on my iphone. I have deleted and reinstalled the app and everything but it still tells me i have a free subscription. Please help!

Newbie

I signed up for the thirty day trial on my iphone. I have deleted and reinstalled the app and everything but it still tells me i have a free subscription. Please help!

ErickRGuetta

Community Legend

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

can't play any song at all from my iphone5s

I can't play any songs from my iphone5s since the former two updated and I have tried all i could, for example, re-stall, updated to the latest version and re-start my phone.

Newbie

I can't play any songs from my iphone5s since the former two updated and I have tried all i could, for example, re-stall, updated to the latest version and re-start my phone.

OviiiOne

Community Legend

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Spotify keeps pausing mid song and continues to do so even if I have connection

I am so frustrated and angry with this. My stream quality is on Extreme and every time I play a song that I haven't added to a playlist and made avaliable offline, it pauses throughout EVERY SINGLE song I play. Even when I have FULL NETWORK COVERAGE....

Newbie

I am so frustrated and angry with this.   My stream quality is on Extreme and every time I play a song that I haven't added to a playlist and made avaliable offline, it pauses throughout EVE...

user-removed

Not applicable

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes

Certain Local Track become corrupt after every upgrade

Hi all, I have noticed on my iphone 5S, that every time there is an upgrade to the spotify app, some specific local songs in my mixed playlist (spotify tracks and tracks form my Itunes library) become corrupt on my IOS app and will not play. There ar...

Roadie

Hi all,   I have noticed on my iphone 5S, that every time there is an upgrade to the spotify app, some specific local songs in my mixed playlist (spotify tracks and tracks form my Itunes lib...

404 Views

0 replies

0 likes

  • 404 Views
  • 0 replies
  • 0 likes

Can't use Offline Mode

No matter what I do, I CANNOT play my songs in offline mode. I'm currently using the Premium free-trial and I'm using an iPad Air 2. It's brand new and has over 50+GB free so there's plenty of space for music to download. However, it simply refuses t...

Newbie

No matter what I do, I CANNOT play my songs in offline mode. I'm currently using the Premium free-trial and I'm using an iPad Air 2. It's brand new and has over 50+GB free so there's plenty of space ...

camillo75

Community Legend

777 Views

1 replies

0 likes

Account
Premium
  • 777 Views
  • 1 replies
  • 0 likes

Skipping

While, I'm driving the song will play no longer than 20 seconds before it skips to the next song. It only occurs on my iphone 6 with ios 8. I'm a premium user. Thanks

Casual Listener

While, I'm driving the song will play no longer than 20 seconds before it skips to the next song.  It only occurs on my iphone 6 with ios 8.  I'm a premium user.  Thanks

otonitoni

Casual Listener

524 Views

2 replies

0 likes

  • 524 Views
  • 2 replies
  • 0 likes

student discount

I want to sign up for the student discount. However whenever I click sign up to see if I'm eligible the page where I put in my college never comes up and it brings me right back to my payments. Please help! I would love to save $5

Newbie

I want to sign up for the student discount. However whenever I click sign up to see if I'm eligible the page where I put in my college never comes up and it brings me right back to my payments. Pleas...

MattSuda

Spotify Star

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Spotify iphone app crashing

Hi, so I have an A&TT iPhone 6 running iOS 8.1 with the model number MG4W2LL/A running spotify Version 2.5.0 My issue is that every time I try to launch the app it immediately crashes. I have tried turning my phone off and on, and also uninstalling a...

Visitor

Hi, so I have an A&TT iPhone 6 running iOS 8.1 with the model number MG4W2LL/A running spotify Version 2.5.0   My issue is that every time I try to launch the app it immediately crashes....

user-removed

Not applicable

484 Views

2 replies

0 likes

  • 484 Views
  • 2 replies
  • 0 likes

My spotify won't let me listen to me of song and to listen to a random song in my songs I pla

My spotify won't let me listen to my choice of song and to listen to a random song in my songs I have to click suffle play I had a premium account I got it last year with my contract with Vodafone it was after the 17 I got the contract and this is re...

Newbie

My spotify won't let me listen to my choice of song and to listen to a random song in my songs I have to click suffle play I had a premium account I got it last year with my contract with Vodafone it...

MattSuda

Spotify Star

1141 Views

1 replies

0 likes

  • 1141 Views
  • 1 replies
  • 0 likes

Offline problem

Hi all! I am pulling out my hair! I have an Iphone 5S and the latest software for it all downloaded on it. I only use spotify on that and my macbook. The problem is i CANNOT sync a playlist or anything to use offline on my phone! I have tried deletei...

Regular

Hi all!   I am pulling out my hair! I have an Iphone 5S and the latest software for it all downloaded on it. I only use spotify on that and my macbook.   The problem is i CANNOT syn...

Whyte

Newbie

1222 Views

2 replies

0 likes

iOS
iphone
Mac
Premium
problems
syncing
  • 1222 Views
  • 2 replies
  • 0 likes

Spotify Battery Drain

I still am experiencing this problem I will probably unsubscribe it. From Sep 14 are there any improvements? I realized this after I upgraded Spotify.

Newbie

I still am experiencing this problem I will probably unsubscribe it. From Sep 14 are there any improvements? I realized this after I upgraded Spotify.

Mv826

Music Fan

1726 Views

2 replies

1 likes

  • 1726 Views
  • 2 replies
  • 1 likes

Can't sync any songs to my iPod

I recently downloaded the spotify music app and started the 7 day free trial of premium. There is supposed to be a way to listen to songs you select for offline use even when you're not connected to Internet but I can get it to work for even one song...

Casual Listener

I recently downloaded the spotify music app and started the 7 day free trial of premium. There is supposed to be a way to listen to songs you select for offline use even when you're not connected to ...

laciebus39

Newbie

1348 Views

3 replies

0 likes

Can't get music offline
can't sync music
songs won't play offline
  • 1348 Views
  • 3 replies
  • 0 likes

iOS app will not install.

A more detailed description, using numbered steps1. First I searched for Spotify in the App Store2. Then I found spotify and clicked the "Get" button3. Then I clicked the "Install" button4. Then the "Get" button re-appeared5. Then I clicked the "Get"...

Newbie

A more detailed description, using numbered steps 1. First I searched for Spotify in the App Store 2. Then I found spotify and clicked the "Get" button 3. Then I clicked the "Install" button 4. T...

rainpacheco

Casual Listener

1499 Views

3 replies

1 likes

  • 1499 Views
  • 3 replies
  • 1 likes

Profile -> following have wrong number.

Hi. I delete all subscription artist and album in my music, but I have always a number in Profile -> following. Why?P.s. My interface is in French, perhaps I don't write the good traduction.

Casual Listener

Hi. I delete all subscription artist and album in my music, but I have always a number in Profile -> following. Why? P.s. My interface is in French, perhaps I don't write the good traduction.

Mala-Zaba

Casual Listener

719 Views

2 replies

1 likes

  • 719 Views
  • 2 replies
  • 1 likes

I cannot download some songs - white/green icon is missing.

Hello, I own a Premium account and I have an Ipad Mini. My problem is that, even being connected to WIFI, I cannot download some songs to listen to them offline. I have a playlist that contains around 900 songs; they all download properly but at some...

Visitor

Hello,   I own a Premium account and I have an Ipad Mini. My problem is that, even being connected to WIFI, I cannot download some songs to listen to them offline. I have a playlis...

MattSuda

Spotify Star

749 Views

1 replies

1 likes

  • 749 Views
  • 1 replies
  • 1 likes

Songs not on my playlist playing?

Recently updated my iOS and noticed this with the updated version of Spotify, which did not happen with the older version (I'm a premium member): When I stop listening to Spotify and go to play later (same device), it does not pick up where it left o...

Newbie

Recently updated my iOS and noticed this with the updated version of Spotify, which did not happen with the older version (I'm a premium member): When I stop listening to Spotify and go to play l...

MattSuda

Spotify Star

658 Views

1 replies

0 likes

playlist becomes radio
  • 658 Views
  • 1 replies
  • 0 likes