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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • snoMell
  • Casual Listener
  • 35464 Views
  • 14 replies
  • 36 likes
  • 35464 Views
  • 14 replies
  • 36 likes

Solved!! Adding local files to new songs feature

Hello, new to the forum. The songs feature seems to be a step in the right direction, however what is holding this feature back is the inability to add local files into the mix. Some of the music I listen to do not put their music on spotify, which I...

  • Casual Listener
  • Hello, new to the forum.   The songs feature seems to be a step in the right direction, however what is holding this feature back is the inability to add local files into the mix.  &n...
  • Thjoseph
  • Newbie
  • 1449 Views
  • 3 replies
  • 1 likes
  • local files
    Music not saving
    Spotify
    Your Music
  • 1449 Views
  • 3 replies
  • 1 likes

Offline problems

I want to listen to my music in offline mode and have recently upgraded to premium to do so. As i click offline mode it begins syncing the playlists but stops syncing on the same song each time, halfway through the playlist which is really annoying. ...

  • Newbie
  • I want to listen to my music in offline mode and have recently upgraded to premium to do so. As i click offline mode it begins syncing the playlists but stops syncing on the same song each time, half...
  • MattSuda
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Disappearing Music

Hi I am using the Spotify app on iOS and I have a problem in that all my music has disappeared. The categories of 'Songs' and 'Albums' are empty and 'Artists' only lists all the artists that I follow. 'Playlists' on the other hand is completely norma...

  • Newbie
  • Hi   I am using the Spotify app on iOS and I have a problem in that all my music has disappeared. The categories of 'Songs' and 'Albums' are empty and 'Artists' only lists all the artists th...
  • MattSuda
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Tracks not showing

So, when i search for a track i Spotify i can't find it, but when i check through my friends phones i find it without any problems. I tried google to find the track on there and i do, but when i press "open in app" it says "Track unavalible". Its rea...

  • Casual Listener
  • So, when i search for a track i Spotify i can't find it, but when i check through my friends phones i find it without any problems. I tried google to find the track on there and i do, but when i pres...
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

iPad air freezes

IPad Air freezes almost every time I search. If I select a group (e.g songs) I get the list up. Add a song to a playlist and when the pop up window is dismissed, then I can no longer scroll the list. Sometimes if I select a different grouping and the...

  • Casual Listener
  • IPad Air freezes almost every time I search. If I select a group (e.g songs) I get the list up. Add a song to a playlist and when the pop up window is dismissed, then I can no longer scroll the list....
  • 486 Views
  • 0 replies
  • 0 likes
  • 486 Views
  • 0 replies
  • 0 likes

Solved!! Should you be able to use your iPhone while listening to Spotify?

I don't know if you SHOUD be able to go to the main menu and text and play games whilst listening to Spotify, because everytime I press the menu button, the music turns off. I want to buy Spotify premium but first I want to make sure that I can use m...

  • Newbie
  • I don't know if you SHOUD be able to go to the main menu and text and play games whilst listening to Spotify, because everytime I press the menu button, the music turns off. I want to buy Spotify pre...
  • user-removed
  • Not applicable
  • 59533 Views
  • 7 replies
  • 1 likes
  • 59533 Views
  • 7 replies
  • 1 likes

Multiple Devices - iPad to iPhone

Hi, I am a Premium subscriber. My problem is when I stream music on my iPad through Spotify, the music does not appear in "My Library" when I log into the Spotify App on my iphone6. I want to be able to access all my spotify songs on both my iPhone a...

  • Casual Listener
  • Hi,   I am a Premium subscriber. My problem is when I stream music on my iPad through Spotify, the music does not appear in "My Library" when I log into the Spotify App on my iphone6.  ...
  • Grace
  • Spotify
  • 481 Views
  • 3 replies
  • 0 likes
  • 481 Views
  • 3 replies
  • 0 likes

Offline Problems

All of a sudden none of my music will synce offline. I've already reinstalled the app and when i switch playlist to offline, there is no response. I payed for premium for this particular perk.

  • Casual Listener
  • All of a sudden none of my music will synce offline. I've already reinstalled the app and when i switch playlist to offline, there is no response. I payed for premium for this particular perk.
  • Grace
  • Spotify
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Music stops playing in sleep mode after 1.5.0 update when streaming to airplay

After updating my spotify app to 1.5.0, everything is working fine but when my device enters sleep mode, music stops playing. When I go out of sleep mode, music continues playing. No need to say that I would like to keep my music playing while in sle...

  • Casual Listener
  • After updating my spotify app to 1.5.0, everything is working fine but when my device enters sleep mode, music stops playing. When I go out of sleep mode, music continues playing. No need to say ...
  • ericjan123456
  • Casual Listener
  • 11108 Views
  • 7 replies
  • 0 likes
  • Airplay
    iOS
    ipod touch
  • 11108 Views
  • 7 replies
  • 0 likes

Solved!! Chromecast Help

Will Spotify be able to stream to Chromecast soon? I have been trying to steam it, but it won't let me.

  • Newbie
  • Will Spotify be able to stream to Chromecast soon? I have been trying to steam it, but it won't let me.
  • MattSuda
  • Spotify Star
  • 524 Views
  • 1 replies
  • 0 likes
  • 524 Views
  • 1 replies
  • 0 likes

Is there a way to disable the shuffle function completely?

Hello there! I really hate Spotify's compulsory Shuffle function that fundamentally prevents me from listening an album the way it was conceived by the artist (yes, call me old-fashioned, but I care about this). Also, I listen to a lot of classic mus...

  • Casual Listener
  • Hello there!   I really hate Spotify's compulsory Shuffle function that fundamentally prevents me from listening an album the way it was conceived by the artist (yes, call me old-fashioned, ...
  • MattSuda
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Why does crossfade not work propperly on the IPhone 5 ?

It works only for some songs. In opposite it works very well on the PC. Is there any reason or will there be a fix of the problem ?

  • Casual Listener
  • It works only for some songs. In opposite it works very well on the PC. Is there any reason or will there be a fix of the problem ?
  • jc2656455
  • Newbie
  • 1050 Views
  • 3 replies
  • 1 likes
  • 1050 Views
  • 3 replies
  • 1 likes

Sremmlife

sremmlife is only available in clean, no option for explicit, "1 more release", or another album together. Playing on iphone 6

  • Newbie
  • sremmlife is only available in clean, no option for explicit, "1 more release", or another album together. Playing on iphone 6
  • blake
  • Community Legend
  • 351 Views
  • 2 replies
  • 0 likes
  • 351 Views
  • 2 replies
  • 0 likes

iPhone not showing up in devices

My iPhone stopped showing up under the devices tab. It just stopped working. It downloads the playlists fine, but it cannot get the local files. I have turned my phone on and off. I have reinstalled the Spotify desktop client. I have turned off my fi...

  • Casual Listener
  • My iPhone stopped showing up under the devices tab. It just stopped working. It downloads the playlists fine, but it cannot get the local files.   I have turned my phone on and off. I have...
  • Nikålär
  • Casual Listener
  • 603 Views
  • 2 replies
  • 0 likes
  • devices
    iphone
    local files
  • 603 Views
  • 2 replies
  • 0 likes

connecting to facebook

I created a spotify account through Facebook a while back. I also have a premium account not associated with Facebook. How can I link these two accounts?

  • Casual Listener
  • I created a spotify account through Facebook a while back. I also have a premium account not associated with Facebook. How can I link these two accounts?
  • MattSuda
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Can't play Local Songs

I'm french so excuse me first for my english.Since 1 or 2 month i got a bug , i can't play local songs, on the spotify application ( before on Iphone 5S , and now on Iphone 6 )I can play them on the application on my windows 8.1, they all works, but ...

  • Casual Listener
  • I'm french so excuse me first for my english. Since 1 or 2 month i got a bug , i can't play local songs, on the spotify application ( before on Iphone 5S , and now on Iphone 6 ) I can play them o...
  • MattSuda
  • Spotify Star
  • 517 Views
  • 5 replies
  • 0 likes
  • 517 Views
  • 5 replies
  • 0 likes

Solved!! Sharing Spotify Tracks

Wondering if someone can help me. I have been a subscriber for over a year now, and withi nthe past 3 days now, whenever i try to share a track with someone via SMS, when i click the SMS button it longer opens a text box to text the track, it jsut cl...

  • Regular
  • Wondering if someone can help me.  I have been a subscriber for over a year now, and withi nthe past 3 days now, whenever i try to share a track with someone via SMS, when i click the SMS button...
  • KMadix
  • Casual Listener
  • 2500 Views
  • 22 replies
  • 0 likes
  • 2500 Views
  • 22 replies
  • 0 likes

sharing tracks from my HTC One M8

Wondering if someone can help me. Whenever i try to share a track, from my HTC One M8, with someone it won't let me. I have tried all of the troubleshooting suggestions from posts but to no avail. I don't log in through Facebook but my friend does. C...

  • Casual Listener
  • Wondering if someone can help me. Whenever i try to share a track, from my HTC One M8, with someone it won't let me. I have tried all of the troubleshooting suggestions from posts but to no avail. I...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes