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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Jessifiy

Visitor

43088 Views

43 replies

10 likes

  • 43088 Views
  • 43 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

108433 Views

116 replies

13 likes

Other
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  • 116 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1612 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Casual Listener

301654 Views

62 replies

16 likes

  • 301654 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127626 Views

19 replies

38 likes

  • 127626 Views
  • 19 replies
  • 38 likes

Solved!! Playlist and recently played interchanged

Hi guys so I was using spotify and then recently played and playlist interchanged their places. Does anyone know how to fix this? Thanks!

Casual Listener

Hi guys so I was using spotify and then recently played and playlist interchanged their places. Does anyone know how to fix this? Thanks! 😊

joshyb73

Newbie

1670 Views

6 replies

0 likes

  • 1670 Views
  • 6 replies
  • 0 likes

Solved!! Certain local files not playing on iPhone app

I've been using Spotify for a couple years now and haven't experienced this type of problem. Certain songs that I have downloaded that are not available on Spotify are not working on the app when synced. The songs are greyed out and if you try to pla...

Newbie

I've been using Spotify for a couple years now and haven't experienced this type of problem. Certain songs that I have downloaded that are not available on Spotify are not working on the app when syn...

MattSuda

Spotify Star

521 Views

1 replies

0 likes

  • 521 Views
  • 1 replies
  • 0 likes

Synchronisation with the new spotify on computer

Bonjour avec le nouveau design de spotify sur windows je n'arrive plus à Synchroniser mes playlists sur mon iphone merci de me repondre rapidement . cordialement

Newbie

Bonjour avec le nouveau design de spotify sur windows je n'arrive plus à Synchroniser mes playlists sur mon iphone merci de me repondre rapidement . cordialement

MattSuda

Spotify Star

437 Views

1 replies

1 likes

  • 437 Views
  • 1 replies
  • 1 likes

Solved!! Access Remote control for pc via lockscreen

Is there a way to control what i play on the pc when the phone is locked?? It works when its being played only on the phone, what bout when im playing on the pc?? Thanks

Casual Listener

Is there a way to control what i play on the pc when the phone is locked?? It works when its being played only on the phone, what bout when im playing  on the pc?? Thanks  

MattSuda

Spotify Star

827 Views

1 replies

0 likes

  • 827 Views
  • 1 replies
  • 0 likes

Only global playlists (by country) appear on my mobile

How can I switch the configuration in order to see top hits playlists again for all genres? I can only visualize top 50 by country

Newbie

How can I switch the configuration in order to see top hits playlists again for all genres? I can only visualize top 50 by country

MattSuda

Spotify Star

439 Views

1 replies

1 likes

  • 439 Views
  • 1 replies
  • 1 likes

Solved!! Cancel a track from playlist in more immediate mode.

I would like to propose to facilitate a possibility to erase a track previously added to a playlist. I explain what do I mean: it happens that an entire CD is added to a very long playlist and then to erase a single track from it you have to check th...

Casual Listener

I would like to propose to facilitate a possibility to erase a track previously added to a playlist. I explain what do I mean: it happens that an entire CD is added to a very long playlist and then t...

velb95

Casual Listener

648 Views

2 replies

0 likes

  • 648 Views
  • 2 replies
  • 0 likes

Sharing songs : Only Facebook contacts appear

Hi, When sharing a song on an iPhone, the list of possible receivers contains only Facebook contacts. Contacts who log to Spotify with a user independent from Spotify do not appear in the list of people I can send a song to (I log in on Spotify throu...

Gig Goer

Hi,    When sharing a song on an iPhone, the list of possible receivers contains only Facebook contacts. Contacts who log to Spotify with a user independent from Spotify do not appear i...

Elisamusic

Gig Goer

662 Views

3 replies

0 likes

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"An error occurred" since a month

Hi I'm an italian guy, I have an iphone 4S and I cant use the spotify app. When I log in my name in the bottom left corner of the app doesnt appear, my id number does. Then when I try to search a song, or when I go to the playlist section, the app sa...

Regular

Hi I'm an italian guy, I have an iphone 4S and I cant use the spotify app. When I log in my name in the bottom left corner of the app doesnt appear, my id number does. Then when I try to search a son...

MattSuda

Spotify Star

587 Views

3 replies

0 likes

  • 587 Views
  • 3 replies
  • 0 likes

Changing broadcast status on spotify 2.6.0.2113

I am having difficulty changing the broadcast status on spotify 2.6.0.2113!I am just trying to get spotify to work with musicXmatch!Thank you for your help.

Casual Listener

I am having difficulty changing the broadcast status on spotify 2.6.0.2113! I am just trying to get spotify to work with musicXmatch! Thank you for your help.

aminebenhallam

Casual Listener

431 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Clicking/Popping

I've just bought an Apple Airport Express for the sole purpose of streaming Spotify. I've connected the Express to my Tag McLaren AV32R via optical cable. At this moment in time I only have the free version of Spotify but intend to upgrade to premium...

Casual Listener

I've just bought an Apple Airport Express for the sole purpose of streaming Spotify. I've connected the Express to my Tag McLaren AV32R via optical cable. At this moment in time I only have the free ...

MattSuda

Spotify Star

1618 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

iPhone won't recognize my premium account

Hey there, I just purchased spotify premium, but on my iPhone and iPad it still says that I have a free account. I'm logging in the same way I do on my computer and the same account information appears (in terms of picture and recently listed to) but...

Newbie

Hey there,   I just purchased spotify premium, but on my iPhone and iPad it still says that I have a free account. I'm logging in the same way I do on my computer and the same account informat...

MattSuda

Spotify Star

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Can no longer save albums to "Your Music"

For the past few days, whenever I save an album to My Music, it disappears shortly thereafter, whether it's on my iPhone, iPad, or Mac. Usually once I close and re-open the app, it's gone. Is anybody else having this issue? What gives?

Newbie

For the past few days, whenever I save an album to My Music, it disappears shortly thereafter, whether it's on my iPhone, iPad, or Mac.  Usually once I close and re-open the app, it's gone. &nbs...

MattSuda

Spotify Star

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
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Premium not working on app?

I signed up for the thirty day trial on my iphone. I have deleted and reinstalled the app and everything but it still tells me i have a free subscription. Please help!

Newbie

I signed up for the thirty day trial on my iphone. I have deleted and reinstalled the app and everything but it still tells me i have a free subscription. Please help!

ErickRGuetta

Community Legend

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

can't play any song at all from my iphone5s

I can't play any songs from my iphone5s since the former two updated and I have tried all i could, for example, re-stall, updated to the latest version and re-start my phone.

Newbie

I can't play any songs from my iphone5s since the former two updated and I have tried all i could, for example, re-stall, updated to the latest version and re-start my phone.

OviiiOne

Community Legend

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Spotify keeps pausing mid song and continues to do so even if I have connection

I am so frustrated and angry with this. My stream quality is on Extreme and every time I play a song that I haven't added to a playlist and made avaliable offline, it pauses throughout EVERY SINGLE song I play. Even when I have FULL NETWORK COVERAGE....

Newbie

I am so frustrated and angry with this.   My stream quality is on Extreme and every time I play a song that I haven't added to a playlist and made avaliable offline, it pauses throughout EVE...

user-removed

Not applicable

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

Certain Local Track become corrupt after every upgrade

Hi all, I have noticed on my iphone 5S, that every time there is an upgrade to the spotify app, some specific local songs in my mixed playlist (spotify tracks and tracks form my Itunes library) become corrupt on my IOS app and will not play. There ar...

Roadie

Hi all,   I have noticed on my iphone 5S, that every time there is an upgrade to the spotify app, some specific local songs in my mixed playlist (spotify tracks and tracks form my Itunes lib...

420 Views

0 replies

0 likes

  • 420 Views
  • 0 replies
  • 0 likes

Can't use Offline Mode

No matter what I do, I CANNOT play my songs in offline mode. I'm currently using the Premium free-trial and I'm using an iPad Air 2. It's brand new and has over 50+GB free so there's plenty of space for music to download. However, it simply refuses t...

Newbie

No matter what I do, I CANNOT play my songs in offline mode. I'm currently using the Premium free-trial and I'm using an iPad Air 2. It's brand new and has over 50+GB free so there's plenty of space ...

camillo75

Community Legend

795 Views

1 replies

0 likes

Account
Premium
  • 795 Views
  • 1 replies
  • 0 likes

Skipping

While, I'm driving the song will play no longer than 20 seconds before it skips to the next song. It only occurs on my iphone 6 with ios 8. I'm a premium user. Thanks

Casual Listener

While, I'm driving the song will play no longer than 20 seconds before it skips to the next song.  It only occurs on my iphone 6 with ios 8.  I'm a premium user.  Thanks

otonitoni

Casual Listener

554 Views

2 replies

0 likes

  • 554 Views
  • 2 replies
  • 0 likes

student discount

I want to sign up for the student discount. However whenever I click sign up to see if I'm eligible the page where I put in my college never comes up and it brings me right back to my payments. Please help! I would love to save $5

Newbie

I want to sign up for the student discount. However whenever I click sign up to see if I'm eligible the page where I put in my college never comes up and it brings me right back to my payments. Pleas...

MattSuda

Spotify Star

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Spotify iphone app crashing

Hi, so I have an A&TT iPhone 6 running iOS 8.1 with the model number MG4W2LL/A running spotify Version 2.5.0 My issue is that every time I try to launch the app it immediately crashes. I have tried turning my phone off and on, and also uninstalling a...

Visitor

Hi, so I have an A&TT iPhone 6 running iOS 8.1 with the model number MG4W2LL/A running spotify Version 2.5.0   My issue is that every time I try to launch the app it immediately crashes....

user-removed

Not applicable

496 Views

2 replies

0 likes

  • 496 Views
  • 2 replies
  • 0 likes