Spotify says I'm offline when I'm not (iOS)

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Spotify says I'm offline when I'm not (iOS)

Thomas_
Music Fan

 

Hi all,

 

I'm really desperated. Already read all about this issue here in the forum.

 

On my iPhone 8 Plus with iOS 12.1 and the latest Spotify app I always get the message that I'm offline when using LTE or 3G. When connected to WiFi everything is ok.

 

I already uninstalled the app, restartet the iPhone, reinstalled the app, no solution. And again I have to download all my offline stuff again. Very annoying!

 

Isn't there a real solution to this problem? I really like Spotify, but i can't enjoy it when I'm on the raod.

 

Please, please help!

Thomas

 

 

10 Replies

Re: Spotify says I'm offline when I'm not (iOS)

Rising Star 11 iustinr
Rising Star 11

Hi,

I think this is more likely an issue with your LTE / 4G distribuitor. I also have the iPhone 8 Plus on IOS 12.1 and don’t have this problem, so it is definetely not a problem with the phone or software.

Your problem might be one of these issues.

1. 4G restrictions, some people’s 4G automatically blocks when they run out so that they dont go over. If you have this issue consider contacting your 4G company.

2. Your Spotify playlists aren’t downloaded. It can be something as simple as this. Spotify playlists don’t work offline unless you have premium and downloaded the playlist (3333 songs maximum!)

3. Your Wifi network does not permit the use of spotify. To fix this, download a vpn.

 

There are many more problems which could be going on, so I suggest you troubleshoot the issue so that we can provide a more descriptive answer regarding your issue. Try doing thigs such as redownloading a playlist or, trying to contact your 4G distribuitor.

Hope this helped!

iustinrRising Star 11
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Note: I'm not a Spotify employee.
1 person liked this

Re: Spotify says I'm offline when I'm not (iOS)

Thomas_
Music Fan

Thanks for your quick answer!

 

But it's definitely not a problem with my provider. I had an Android phone before with the same provider and SIM card and there it worked perfectly.

 

Also I'm an engineer in the IT business and think I have a bit of an idea how to use my iPhone. But I'd be happy to learn something new.

 

Thanks again!

Re: Spotify says I'm offline when I'm not (iOS)

Thomas_
Music Fan

Forgot to say, I have Premium and some Playlists are downloaded and available offline. But I want to listen and download online with my 3G or LTE connection as I was used to with my Sony.

Re: Spotify says I'm offline when I'm not (iOS)

Rising Star 11 iustinr
Rising Star 11
I agree, 4G providers are usually very stable when providing the 4G,
however it is still better to troubleshoot this issue and find out what is
stopping you from recieving internet.


It is most likely not a problem with spotify, if you have downloaded your
playlist and are using premium. Also make sure to download a song if you
want to listen to it offline, if its not on your playlist.


I suggest going to settings > wifi or settings > spotify and find out if
your issue can be solved from there.

Let me know if that dosent work
iustinrRising Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify says I'm offline when I'm not (iOS)

Thomas_
Music Fan

Thanks again, but tried this already. Everything else is working fine with LTE and 3G, too. It's only Spotify... Desperated...

Re: Spotify says I'm offline when I'm not (iOS)

Rising Star 11 iustinr
Rising Star 11
I might know what the problem is. There is an option for downloading
playlists or songs on 4g on spotify, however that is usually turned off due
to the 4g it wastes.

To turn it on open spotify on your phone, click the settings icon in the
top right corner. Click streaming quality and toggle DOWNLOAD USING
CELLULAR on.

Check that and let me know how it works.
iustinrRising Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify says I'm offline when I'm not (iOS)

Thomas_
Music Fan

Sorry, but again this is set as well.

Re: Spotify says I'm offline when I'm not (iOS)

Rising Star 11 iustinr
Rising Star 11
This is really weird. As not to waste your time by listing every possible
way, I will reccomend this situation to a specialist.
Have a nice day, hope your case is fixed soon!
iustinrRising Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
1 person liked this

Re: Spotify says I'm offline when I'm not (iOS)

Thomas_
Music Fan

Very strange!

 

After disabling and re-enabling DOWNLOAD USING CELLULAR several times it‘s working now.

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