Spotify stops playing music sometimes when I leave the app

Reply

Spotify stops playing music sometimes when I leave the app

Veronique3
Visitor

Plan

Free

Country

USA

Device

iPhone 11

Operating System

(iOS 13.6)

 

My Question or Issue

Hi, my Spotify keeps shutting off my music when I’m in different apps. For example, I’ll play music and go into a different app and Spotify will randomly stop the music, so I’ll go back into the app and have to press play. The song always restarts to the beginning no matter how much I’ve listened to. I’ve tried restarting the app and my phone but the problem still happens. Sometimes it will be fine for days but other times it will happen every time I play music and I can’t get through a song without skipping it because it keeps restarting. Please help!

 

3 Replies

Ivan
Spotify Legend

Hey there @Veronique3

 

Thanks for posting - we’re here to help!        
 

What you can do in this case is start off by running a clean reinstall on your iPhone to make sure you refresh your current Spotify app version. Check out this help page in order to find the steps for clean reinstall on the affected device. Once you’ve performed the clean reinstall you'll need to re-download your offline music and podcasts. 

 

If you see no change after the clean reinstall, try disabling any power saving or data cleaning settings on your mobile device. Alternatively, you can try authorizing Spotify to run without restrictions despite the mentioned settings being enabled. Make sure you try this since such features can often prevent the app from operating at full capacity.

 

Keep us posted! We'll be here if you have any questions. 

BrianKerley
Visitor
Yes it shuts off when I'm in another app and play one song and shuts off

Mihail
Moderator
Moderator

Hey @BrianKerley,

 

Thanks for reaching out and welcome to the Community?

 

Could you let us know if you tried the steps that @Ivan posted above? If you've tried any additional troubleshooting, please share it as well - that way we can avoid suggesting something you might have already tried. Make sure to include also the make, model, OS version and Spotify version on the device this is happening on.

 

Keep us posted, we'll be on the lookout for your reply. 

MihailModerator
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
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