Spotify won’t connect to internet, Apple Music and iHeart work fine. Paying for premium!

[Carrie72]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @Carrie72, thanks for reaching out to the Community!

Let's see what's going on.

If you're unable to use Spotify online because of a message stating that you're offline, make sure that Offline Mode isn't turned on by going to Home > Settings > Playback > Set Offline to 'OFF'. 

If that's not the case, can you let me know in some more detail what's happening with your Spotify? Also, let me know your iPhone model and iOS version you're running.

Keep me posted, looking forward to helping out!