Hey @Sajamie81, thanks for reaching out to the Community!
I'd recommend checking out this Ongoing Issue, as it has some steps and what to do next. You can also +VOTE to it so that Spotify teams can take a look into it.
I hope this helps :)
Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
