Stuck on free mode but I paid by AppStore my new

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Stuck on free mode but I paid by AppStore my new

Williammigeotte
Casual Listener
I paid to go on premium by the AppStore but my account is still on free mode. It's illegal to make people pay and not give them what they paid for. Here is a proof that I paid today
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Solution!

Astame
Community Legend

I was just trying to point out that you may have registered an other Premium account which you are not using. 

 

Contact the Spotify support team. Follow the link below.

 

https://support.spotify.com/us/contact-spotify-support/

 

Please mark this as a solution if I can't help you further.

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3 Replies

Astame
Community Legend

Hi there!

 

Make sure AppStore is connected to the same account that you are using. 

Williammigeotte
Casual Listener
I know it's connected,how could AppStore know that I was premium if they
are not connected
Solution!

Astame
Community Legend

I was just trying to point out that you may have registered an other Premium account which you are not using. 

 

Contact the Spotify support team. Follow the link below.

 

https://support.spotify.com/us/contact-spotify-support/

 

Please mark this as a solution if I can't help you further.

View solution in original post

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