Help Wizard

Step 1


Stuck on shuffle

Stuck on shuffle

My Spotify has been having issues with shuffle but not issues like everyone else has described that I’ve found. It will be working fine one day and then the next day I open it and it only plays on shuffle. If I play any playlist it will not play in order, it just skips around the playlist on shuffle play. The only way I’ve found to fix it is to uninstall and reinstall the app. This has happened multiple times in the past month and is getting annoying. I have the iPhone XS and the premium plan.

1 Reply

Hi there @jawest0110,

thanks for reaching out to the community !


As you've already performed a regular uninstall of the app with no luck there another step you can take that might just do the trick.


Please follow the instructions on this Spotify answer and perform a clean reinstall of your app as it has different character than a regular installation.


Let me know how it goes 🙂

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