There’s one song that doesn’t reproduce in my iPhone

[Dazazcamilo]

Plan

Premium

Country

Colombia

 Device

iphone XS

Operating System

iOS  12.1.4 

My Question or Issue

Theres one song in my Spotify that doesn’t reproduce in my iPhone XS, but it does in my PS4 and anybody’s iPhone, have already uninstalled it and installed it again, wich didn’t solve the issue.

[Bittencourt]

Hi @Dazazcamilo, thanks for writing!

Can you please start playing this song from other device (desktop app for example) and then change the playback to your iPhone?

Then start playing another song and try again. 

Hope this helps!

[Dazazcamilo]

I’ve tried doing that! Y started playing it over WiFi in my ps4, and it reproduce. The moment I change it to the iPhone as the player it stops immediately.
Thank you for your response anyway!

[Bittencourt]

That's odd!

Can you please paste the link of the song here?

[Dazazcamilo]

I don’t know Howe Ron do that! The name of the song is “Dile la verdad by Jowell & Randy ft. Manuel Turizo” hope you can’t help me.

[Bittencourt]

Is it this one?

https://open.spotify.com/track/6qP73DRFGojLuIk1siIhNE?si=NjehC4H3Rrq9hEcZcXeibA

[Dazazcamilo]

Yes buddy, that’s the one that doesn’t reproduce in my iPhone.

[Bittencourt]

Ok @Dazazcamilo,

Please try logging out, then restart your phone and log back in to see if it works.

[Dazazcamilo]

I’ve just tried what you recently told me to do, but the problem is not solved... the song still doesn’t reproduce!

[Bittencourt]

That's odd!

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. 

And besides the options on the link above, another great way is to use the Facebook support. Shoot them a message here: Spotify Cares. They generally reply very quickly.

Keep me posted 🙂