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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

29062 Views

40 replies

9 likes

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  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

93930 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

943 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293351 Views

60 replies

15 likes

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  • 60 replies
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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123489 Views

19 replies

38 likes

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Collection button icon on iOS

The heart (❤) button has been reverted back to the plus (+) button after it was changed on all platforms last year. However, on iOS we still have the heart icon. Will this eventually be changed back to the plus (+) icon so that the design will be con...

Newbie

The heart (❤) button has been reverted back to the plus (+) button after it was changed on all platforms last year.   However, on iOS we still have the heart icon.   Will this e...

412 Views

0 replies

1 likes

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Superuser Contribution Always the same stuff on my Spotify Home

I listened to The Now Now by The Gorillaz one time six months ago and since then "More like The Now Now" has appeared at or near the top of my Spotify Home. It won't go away. Really irritating. Is there anyway to remove it or force Spotify to refresh...

Casual Listener

I listened to The Now Now by The Gorillaz one time six months ago and since then "More like The Now Now" has appeared at or near the top of my Spotify Home. It won't go away. Really irritating. Is th...

Katerina

Spotify Legend

796 Views

3 replies

0 likes

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Solved!! Last song in queue does not appear

On the Spotify app on iOS 12, on both my iPhone 6s and old iPhone 5s, whenever I view the queue, the last song on the queue disappears within a second of appearing on screen. The song still plays when it should, but I cannot see, remove or move the s...

Newbie

On the Spotify app on iOS 12, on both my iPhone 6s and old iPhone 5s, whenever I view the queue, the last song on the queue disappears within a second of appearing on screen. The song still plays whe...

Loxer

Community Legend

2411 Views

1 replies

0 likes

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Solved!! Why did Spotify remove all of Lil Nas X’s songs except for ‘ Old Town Road’

So I was just wondering because I recently started loving his song “Carry on” and two weeks later it’s gone I have Spotify premium and an iPhone XR please help!

Newbie

So I was just wondering because I recently started loving his song “Carry on” and two weeks later it’s gone I have Spotify premium and an iPhone XR please help!

Nico

Community Legend

6298 Views

1 replies

0 likes

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save partial albums

PlanPremiumCountry Device(iPhone )Operating System(iOS 10) My Question or IssueWhen I save music to my library the whole album appears there now instead of just the songs I saved. This is a problem for playback, considering how many albums have dozen...

Casual Listener

Plan Premium Country   Device (iPhone ) Operating System (iOS 10)   My Question or Issue When I save music to my library the whole album appears there now instead of just the song...

2112films

Casual Listener

792 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

Carplay Scrolling not possible

My Question or IssueIn CARPLAY scrolling thro Lists (Playlists, Albums,....) ist not possible.I can scroll down only 1 Page, so I can not access all mit Songs. The only workarround is to use iPhone direktly in Car, but this is vorbitten, very dangero...

Casual Listener

My Question or Issue In CARPLAY scrolling thro Lists (Playlists, Albums,....) ist not possible. I can scroll down only 1 Page, so I can not access all mit Songs.   The only workarround is to...

Mazener

Casual Listener

1270 Views

1 replies

0 likes

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  • 1 replies
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Only 300 titles showing in album

PlanPremiumCountryGernanyOperating SystemiOS 12.1.2 My Question or IssueIn albums with more than 300 titles only the first 300 titles are shown. This affects longer audiobooks (which often have more than 600 titles). Bad enough that Spotify hasn’t im...

Casual Listener

Plan Premium Country Gernany Operating System iOS 12.1.2   My Question or Issue In albums with more than 300 titles only the first 300 titles are shown.   This affects longer audi...

418 Views

0 replies

0 likes

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Audiobook not playing - Something went wrong

PlanPremiumCountryGermanyOperating SystemiOS 12.1.2 My Question or IssueSome audiobooks not playing, even the ones I downloaded, no titles are shown.When I go to an album I just get the message „Something went wrong - try again“ of course pressing „t...

Casual Listener

Plan Premium Country Germany Operating System iOS 12.1.2   My Question or Issue Some audiobooks not playing, even the ones I downloaded, no titles are shown. When I go to an album I jus...

freda42

Casual Listener

8208 Views

9 replies

2 likes

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  • 9 replies
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Solved!! Songs playing on PS4, but not available to listen on mobile (even if they're downloaded)

I was just listening to a few songs on my PS4's Spotify app, and when I started to listen to them on my phone, the songs wouldn't play: They were unplayable, even though they were also downloaded to my iPhone. I believe this is because I had blocked ...

Casual Listener

I was just listening to a few songs on my PS4's Spotify app, and when I started to listen to them on my phone, the songs wouldn't play: They were unplayable, even though they were also downloaded to ...

ChrissssGridman

Casual Listener

1727 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

30 minutes of ad free listening isn’t working

I have an account on my IPhone X. The software is up to date (IOS 12.1.4). I’m not sure if this happens on all iPhones. When I start to Spotify I get the 30 minutes of free listening prompted. I usually get a 30 second ad. Normally on Spotify if I ig...

Regular

I have an account on my IPhone X. The software is up to date (IOS 12.1.4). I’m not sure if this happens on all iPhones.   When I start to Spotify I get the 30 minutes of free listening pro...

Maykaz07

Regular

967 Views

2 replies

0 likes

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  • 2 replies
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Lost all Artists

So I opened Spotify a couple days ago and have lost all but one of my Artists. I still have all the saved songs and can look through the Albums but cannot look through Artists. Im on an iPhone X with IOS 12.1.4 and my app is all up to date. Anything ...

Visitor

So I opened Spotify a couple days ago and have lost all but one of my Artists. I still have all the saved songs and can look through the Albums but cannot look through Artists.    Im on a...

Amandar

Casual Listener

1411 Views

5 replies

5 likes

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My saved music is gone

PlanPremiumCountry UKDeviceSamsung S8Operating SystemAndroid My Question or Issue The format of 'your library' has changed. Any saved songs seem to have been moved into a massive playlist called 'favourite songs'. This means i can no longer easily se...

Newbie

  Plan Premium Country  UK Device Samsung S8 Operating System Android   My Question or Issue  The format of 'your library' has changed. Any saved songs seem to have bee...

cesarquiroga

Newbie

6550 Views

2 replies

17 likes

  • 6550 Views
  • 2 replies
  • 17 likes

Certain songs won’t play

PlanPremiumCountryU.S DeviceiPhone 6Operating SystemiOS 12 My Question or IssueCertain songs won’t play when I tap them. The songs aren’t greyed out and are definitely available, they used to play early in my subscription. When i tap the song (ex: EV...

Visitor

  Plan Premium Country U.S   Device iPhone 6 Operating System iOS 12   My Question or Issue Certain songs won’t play when I tap them. The songs aren’t greyed out and are de...

599 Views

0 replies

0 likes

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Solved!! Adding a whole album to my queue.

PlanPremiumCountryUsaDeviceiPhone 8Operating SystemiOS 10 My Question or Issue The option to add an album to my queue has disappeared. How do I add an album to my queue?

Casual Listener

  Plan Premium Country Usa Device iPhone 8 Operating System iOS 10   My Question or Issue   The option to add an album to my queue has disappeared. How do I add an album to...

Fallenposters

Casual Listener

8293 Views

4 replies

0 likes

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Problems with Audiobooks

PlanPremium StudentCountryGermanyDeviceiPod touchOperating System(iOS, Software 12.2) My Question or IssueI enjoy listening to audiobooks on Spotify. But since last week, most of the audiobooks don't work anymore. I always get the notification "somet...

Newbie

Plan Premium Student Country Germany Device iPod touch Operating System (iOS, Software 12.2)   My Question or Issue I enjoy listening to audiobooks on Spotify. But since last week, mos...

493 Views

0 replies

0 likes

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Spotify only showing full albums and the artist page instead of my saved artist whenever i'm online

PlanPremiumCountryEnglandDeviceIphone 7Operating System(iOS 12 My Question or IssueHi whenever I click on an album online it only shows the full album not the songs I have saved and whenever I click on the artist on my libary it takes me to the artis...

Visitor

Plan Premium Country England Device Iphone 7 Operating System (iOS 12   My Question or Issue Hi whenever I click on an album online it only shows the full album not the songs I have sa...

paulgag04

Casual Listener

4059 Views

9 replies

21 likes

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  • 9 replies
  • 21 likes

Liking a song and downloading it are synonymous!?!?

PlanPremiumCountryUnited States Of AmericaDeviceiPhone XSOperating SystemIOS10 My Question or IssueI find it extremely obnoxious that I can’t download an album to listen to offline without the app also instantaneously liking every single song on that...

Newbie

Plan Premium Country United States Of America Device iPhone XS Operating System IOS10   My Question or Issue I find it extremely obnoxious that I can’t download an album to listen to o...

4091 Views

0 replies

30 likes

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  • 0 replies
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Solved!! What does the "no/prohibited" icon do in the daily mix player screen?

When I go into a daily mix and hit “Play”, the music player overlay has two icons to the sides of the music controls: “heart” icon on the left and a "no/prohibited" on the right. The heart adds the song to the library. - What does the "no/prohibited"...

Casual Listener

When I go into a daily mix and hit “Play”, the music player overlay has two icons to the sides of the music controls: “heart” icon on the left and a "no/prohibited" on the right. The heart adds the s...

Loxer

Community Legend

4745 Views

1 replies

0 likes

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Behind the Lyrics changed for no reason. UI changed for no reason.

PlanPremiumCountryUnited KingdomDeviceiPod Touch 6th Generation.Operating SystemiOS 12.My Question or IssueSpotify has been changing the app experience for the last year without any knowledge or consent. First, in November, the app experience went fr...

Roadie

  Plan Premium Country United Kingdom Device iPod Touch 6th Generation. Operating System iOS 12. My Question or Issue Spotify has been changing the app experience for the last year wit...

1798 Views

0 replies

3 likes

Behind the lyrics
Help
Spotify
support
  • 1798 Views
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Superuser Contribution Bad Bluetooth sound quality iOS 12

PlanPremium DeviceiPhone Xs Max Operating SystemiOS 12 My Question or IssueReceived my Xs Max today and when I use Spotify to playback in my BMW i3 via bluetooth the quality is really bad, I guess it is a IOS12 issue.It sounds like the music is very ...

Regular

Plan Premium   Device iPhone Xs Max   Operating System iOS 12   My Question or Issue Received my Xs Max today and when I use Spotify to playback in my BMW i3 via bluetooth th...

Ashhong1

Regular

36377 Views

91 replies

6 likes

  • 36377 Views
  • 91 replies
  • 6 likes