Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
246604 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
131776 Views
119 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
456361 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
309972 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
I have an iPhone 8 and when I am playing music the screen won't auto lock, the lock screen remains on with the Spotify music bar on it. If i don't remember to manually turn my locked screen off then it remains on while i listen to music and my batter...
I have an iPhone 8 and when I am playing music the screen won't auto lock, the lock screen remains on with the Spotify music bar on it. If i don't remember to manually turn my locked screen...
Community Legend
2217 Views
1 replies
5 likes
Intento descargar una cancion activando el modo offline pero mada.. Alguma vez se descarga alguna y aparece la flecha de descarga en verde pero pasado un rato vuelve a no descargada..
Intento descargar una cancion activando el modo offline pero mada.. Alguma vez se descarga alguna y aparece la flecha de descarga en verde pero pasado un rato vuelve a no descargada..
Community Legend
885 Views
1 replies
0 likes
Hace tres días que tengo este problema. Elijo normalmente la canción que quiero escuchar y se detiene después de 10 o 30 segundos, creí que era el Wi-Fi y activé los datos pero persistía el problema. Apagué mi celular, lo prendí y nada, sigo con el m...
Hace tres días que tengo este problema. Elijo normalmente la canción que quiero escuchar y se detiene después de 10 o 30 segundos, creí que era el Wi-Fi y activé los datos pero persistía el pro...
Community Legend
3737 Views
2 replies
0 likes
Ive got spotify premium, and a few days ago I stopped being able to listen to my local files on my phone. i can still listen on my computer, and they still appear on my phone (with the download symbol next to them, and they arent greyed out) but as s...
Ive got spotify premium, and a few days ago I stopped being able to listen to my local files on my phone. i can still listen on my computer, and they still appear on my phone (with the download symbo...
658 Views
0 replies
1 likes
I repeatedly ban artists and songs in my Daily Mixes, but they never are removed. I’ve logged out and logged back in, and still not fixed. Any help would be appreciated. iPhone 8
I repeatedly ban artists and songs in my Daily Mixes, but they never are removed. I’ve logged out and logged back in, and still not fixed. Any help would be appreciated. iPhone 8
450 Views
0 replies
1 likes
Hello Spotify Team, I am trying to move songs forward and backward like in the other music applications(Youtube, Music player, etc) in Spotify player but I am really confused about how to move forward and backward. Please reply as soon as possible. A...
Hello Spotify Team, I am trying to move songs forward and backward like in the other music applications(Youtube, Music player,...
601 Views
0 replies
1 likes
PlanPremiumCountryVietnamDeviceIphone7Operating System(iOS 12 My Question or IssueWhy has my Spotify been connected with my friend’s phone? How can I delete it from my device list?
Plan Premium Country Vietnam Device Iphone7 Operating System (iOS 12 My Question or Issue Why has my Spotify been connected with my friend’s phone? How can I delete it from my device...
Community Legend
507 Views
1 replies
0 likes
Hi there. I want to play albums without shuffle. According to This community answer, and other threads, the solution is to go into "now playing" and click on the little shuffle indicator in the bottom right. However, this is not working. When I click...
Hi there. I want to play albums without shuffle. According to This community answer, and other threads, the solution is to go into "now playing" and click on the little shuffle indicator in the botto...
417 Views
0 replies
0 likes
PlanPremiumUnited States iPhone 7iOS 12.1.4 Recently, my Spotify Premium was updated to 8.4.97 and it is one of the worst upgrades that I have experienced in the app yet. I am typically very specific about the songs I save from an album to my library...
Plan Premium United States iPhone 7 iOS 12.1.4 Recently, my Spotify Premium was updated to 8.4.97 and it is one of the worst upgrades that I have experienced in the app y...
Casual Listener
2125 Views
4 replies
21 likes
The Behind the Lyrics feature is gone on my Spotify account! I got help from the Spotify Cares twitter account at first, but they have yet to respond back to me in the DMs! Their customer service sucks! I NEED HELP!!!!!
The Behind the Lyrics feature is gone on my Spotify account! I got help from the Spotify Cares twitter account at first, but they have yet to respond back to me in the DMs! Their customer service suc...
Regular
2556 Views
2 replies
1 likes
PlanPremiumCountryUSADeviceIphone 7Operating SystemiOS My Question or IssueI'm listening to music through wireless headphones.Whenever I open the Discord app, the quality drops as if the music is being played through a phone call. The issue is resolv...
Plan Premium Country USA Device Iphone 7 Operating System iOS My Question or Issue I'm listening to music through wireless headphones. Whenever I open the Discord app, the quality d...
1450 Views
0 replies
4 likes
PlanPremium and just updated the appCountryThailand Device(iPhone 6S+Operating SystemLatest My Question or IssueSince a few days ago, my spotify on the lock screen shows as Google and cannot click forward pr whatever. The lock screen already allowed ...
Plan Premium and just updated the app Country Thailand Device (iPhone 6S+ Operating System Latest My Question or Issue Since a few days ago, my spotify on the lock screen sh...
470 Views
0 replies
0 likes
PlanPremiumCountryUnited StatesDevice(iPhone 7 Plus)Operating System(iOS 12.2) My Question or IssueI was trying to play a playlist and then an album and it doesn’t have the “PLAY” button anymore, just the “SHUFFLE PLAY” button. Is this a new feature ...
Plan Premium Country United States Device (iPhone 7 Plus) Operating System (iOS 12.2) My Question or Issue I was trying to play a playlist and then an album and it doesn’t have the “...
Casual Listener
813 Views
2 replies
1 likes
PlanPremiumCountryHungary DeviceiPhone 6Operating Systemnewest iOS My Question or Issue Most of the time (90% +) the iOS app freezes for 1-2 minutes when i open it, i cant scroll cant do **bleep**. Really frustrating... You cant just "listen some mus...
Plan Premium Country Hungary Device iPhone 6 Operating System newest iOS My Question or Issue Most of the time (90% +) the iOS app freezes for 1-2 minutes when i open...
Community Legend
599 Views
3 replies
0 likes
Plan: PremiumCountry: GermanyDevice: iPhone 6, iPhone 7, iPhone 7Plus, iPhone XSOperating System: iOS 12.2 (issue exists for various years on iOS) My Question or IssueAs long as I can think of, I am unable to use Spotify without Wifi. If Wifi is unav...
Plan: Premium Country: Germany Device: iPhone 6, iPhone 7, iPhone 7Plus, iPhone XS Operating System: iOS 12.2 (issue exists for various years on iOS) My Question or Issue As lo...
Casual Listener
1093 Views
1 replies
0 likes
PlanFreeDeviceiPhone 6sOperating SystemiOS 12My Question or IssueWhenever I try to add a whole album to my liked songs it doesn’t show up on my app but it does appear on my PS4 in “Recently Saved” along with all “Liked Songs”Basically, my “Recently S...
Plan Free Device iPhone 6s Operating System iOS 12 My Question or Issue Whenever I try to add a whole album to my liked songs it doesn’t show up on my app but it does appear on my PS4 in “Rece...
581 Views
0 replies
0 likes
Hi! Although Behind the Lyrics continues to show for some songs in my playlist, it has suddenly completely vanished from other songs (I remember them being there and even the text of some of them.) I have force quit and reopened, installed and reinst...
Hi! Although Behind the Lyrics continues to show for some songs in my playlist, it has suddenly completely vanished from other songs (I remember them being there and even the text of s...
534 Views
0 replies
2 likes
Hi, I know this problem has existed for others but I can’t seem to figure it out. I have restarted my phone, updated my iPhone software, and reninstalled the Spotify app. when I click on a link that a friend has sent to a song/playlist, it takes me t...
Hi, I know this problem has existed for others but I can’t seem to figure it out. I have restarted my phone, updated my iPhone software, and reninstalled the Spotify app. when I click on a l...
Spotify Star
1475 Views
1 replies
0 likes
PlanPremiumCountrySingaporeDeviceiPhone 8 PlusOperating SystemiOS 12.1.4 My Question or IssueWhenever I play a playlist by Spotify, the songs are cut short. For example when playing “Motivation Mix” by spotify, the first song “All Falls Down” has onl...
Plan Premium Country Singapore Device iPhone 8 Plus Operating System iOS 12.1.4 My Question or Issue Whenever I play a playlist by Spotify, the songs are cut short. For example when ...
Newbie
2428 Views
2 replies
3 likes
PlanPremiumCountryUnited StatesDeviceiPhone XSOperating SystemIOS 12.1.4Application version8.5.0.833 My Question or IssueMy issue is that I can no longer dislike or stop Spotify from playing certain songs on my daily mix as it is missing the "do not ...
Plan Premium Country United States Device iPhone XS Operating System IOS 12.1.4 Application version 8.5.0.833 My Question or Issue My issue is that I can no longer dislike or stop ...
Spotify Legend
1437 Views
2 replies
0 likes
