Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Tracks not playing unless in liked

Tracks not playing unless in liked

Songs will often not play when selected from search or within albums even if they are downloaded. Songs will usually play once they are added to liked. I have reinstalled the app multiple times and erased all of my downloads. I continue to have the same issue. It sometimes will allow me to play a song if I take the device off WiFi but it also works in reverse. This issue has also occurred on both iOS 13 and 14. 

 

Plan

Premium

Country: United States

 

Device

iPhone XS 

Operating System

(iOS 14) 

 

Reply
1 Reply

Hey there @jferrari,

 

Thanks posting here in the Community! We'll gladly help you out.

 

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend the steps in that guide, as they’re very thorough and make sure no damaged leftover files remain. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app. We recommend that you check if Spotify has the necessary permissions:

  1. Open your Settings menu.
  2. Scroll to the bottom to find Spotify and open the app setting.
  3. Make sure that Mobile Data is enabled (green).

Hope this helps. Keep us posted on how you get on.

Mihail Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts