Tracks not playing unless in liked

[jferrari]

Songs will often not play when selected from search or within albums even if they are downloaded. Songs will usually play once they are added to liked. I have reinstalled the app multiple times and erased all of my downloads. I continue to have the same issue. It sometimes will allow me to play a song if I take the device off WiFi but it also works in reverse. This issue has also occurred on both iOS 13 and 14. 

Plan

Premium

Country: United States

Device

iPhone XS 

Operating System

(iOS 14) 

[Mihail]

Hey there @jferrari,

Thanks posting here in the Community! We'll gladly help you out.

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend the steps in that guide, as they’re very thorough and make sure no damaged leftover files remain. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app. We recommend that you check if Spotify has the necessary permissions:

1. Open your Settings menu.
2. Scroll to the bottom to find Spotify and open the app setting.
3. Make sure that Mobile Data is enabled (green).

Hope this helps. Keep us posted on how you get on.