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Get help with Spotify for iOS devices
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Regular
408226 Views
125 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
279480 Views
58 replies
14 likes
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Roadie
178865 Views
510 replies
110 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanpremiumCountryNetherlandsDeviceiphone 7Operating Systemios 14.2 My Question or Issuespotify keeps suddenly crashing when i lock my phone after i've selected a song/playlist/podcast and it's really annoying. can anyone please help?
Plan premium Country Netherlands Device iphone 7 Operating System ios 14.2 My Question or Issue spotify keeps suddenly crashing when i lock my phone after i've selected a song/playli...
Spotify Star
722 Views
1 replies
0 likes
Since last Sunday, my Spotify wont play any music longer than about a minute and a half when off the app. My phone will start to overheat when the app isn’t open and then just stop playing music, I haven’t had this issue with anything else on my phon...
Since last Sunday, my Spotify wont play any music longer than about a minute and a half when off the app. My phone will start to overheat when the app isn’t open and then just stop playing music, I h...
Spotify Legend
5003 Views
2 replies
3 likes
Canvas disappeared from my account and i don’t know how to take it back, my account is in the latest version, i just want to solve the problem because i love this app and i want to enjoy everything it can offer to me. I am running it up to date what ...
Canvas disappeared from my account and i don’t know how to take it back, my account is in the latest version, i just want to solve the problem because i love this app and i want to enjoy everything i...
Spotify Legend
624 Views
1 replies
1 likes
I have been a Spotify user for nine years now. Their no ad for 30 mins is a great idea but it hasn’t worked for years now. (No I don’t click off the ad or click “no, thanks”. Also, this has happened over several devices over the past few years) for a...
I have been a Spotify user for nine years now. Their no ad for 30 mins is a great idea but it hasn’t worked for years now. (No I don’t click off the ad or click “no, thanks”. Also, this ha...
481 Views
0 replies
0 likes
Currently using Spotify premium on my iPhone. Recently I’ve noticed my shuffle option is not working more often than it does. It will usually just load the next song in the list and turn off. I’ve also noticed that my repeat will not stay off. I’ll t...
Currently using Spotify premium on my iPhone. Recently I’ve noticed my shuffle option is not working more often than it does. It will usually just load the next song in the list and turn off. I’ve al...
Casual Listener
850 Views
3 replies
0 likes
On iOS or macOS, when I queue a non-downloaded song, once that song is reached the app stops playing music, and I have to close and reopen several times for it to work. I keep most of my songs downloaded due to the bad service I usually have and this...
On iOS or macOS, when I queue a non-downloaded song, once that song is reached the app stops playing music, and I have to close and reopen several times for it to work. I keep most of ...
Spotify Legend
477 Views
1 replies
0 likes
Device (iPhone 7 Plus)Operating System (iOS 12.1.2) My Question or IssueBattery is seriously draining even when plugged into power, background app refresh turned off and Spotify app is closed (double clicked and closed).
Device (iPhone 7 Plus) Operating System (iOS 12.1.2) My Question or Issue Battery is seriously draining even when plugged into power, background app refresh turned off and Spotif...
Spotify Legend
57938 Views
12 replies
4 likes
PlanPremiumCountryUSADevice(iPhone Xs Max)Operating System(iOS 14.2) My Question or IssueI use the playlist section of the app to save albums in playlist folders that I create and organize by genre. After the last Spotify update, I noticed that the a...
Plan Premium Country USA Device (iPhone Xs Max) Operating System (iOS 14.2) My Question or Issue I use the playlist section of the app to save albums in playlist folders that I creat...
Spotify Legend
10567 Views
25 replies
1 likes
Premium PlanDevice(iPhone 11, Apple Watch S3) I don't recall opting in to the beta for the apple watch spotify app but I ended up having it on my watch somehow. Is there any way to opt out of it? I've tried uninstalling the beta app from my watch and...
Premium Plan Device (iPhone 11, Apple Watch S3) I don't recall opting in to the beta for the apple watch spotify app but I ended up having it on my watch somehow. Is there an...
Spotify Star
1018 Views
3 replies
0 likes
My Question or Issue:Previously, all my playlists had shuffle on. I like that. Now one of them has shuffle off. When I look at the list of playlists in “your library”, “Haruki Murakami’s vinyl collection” is the only one that doesn’t have the shuffle...
My Question or Issue: Previously, all my playlists had shuffle on. I like that. Now one of them has shuffle off. When I look at the list of playlists in “your library”, “Haruki Murakami’s vinyl coll...
Regular
1402 Views
10 replies
0 likes
PlanFreeCountryMultiple (e.g. USA). DeviceMultiple (e.g. iPhone)Operating SystemMultiple (e.g. iOS) My Question or IssueSome users are seeing something strange with Spotify.1. User searches for and browses to artist page, namely "Farhod"2. Clicks on ...
Plan Free Country Multiple (e.g. USA). Device Multiple (e.g. iPhone) Operating System Multiple (e.g. iOS) My Question or Issue Some users are seeing something strange with Sp...
Community Legend
703 Views
1 replies
0 likes
I have local files downloaded to my computer for a playlist that I want to make. This playlist has been working fine for about a month, and I have the files downloaded on my phone and the playlist works fine there as well. However, today some of the ...
I have local files downloaded to my computer for a playlist that I want to make. This playlist has been working fine for about a month, and I have the files downloaded on my phone and the playlist wo...
267 Views
0 replies
0 likes
Plan: PremiumCountry: Australia Device: iPhone 10Operating System: iOS 14.2 My Question or IssueSpotify application constantly crashing whilst listening to music. Occurs both when phone is unlocked and locked, and the app closes fully (have to reopen...
Plan: Premium Country: Australia Device: iPhone 10 Operating System: iOS 14.2 My Question or Issue Spotify application constantly crashing whilst listening to music. Occurs ...
Casual Listener
1213 Views
2 replies
1 likes
I live in Italy and use Fastweb as my data cellular provider, but the app doesn't seem to recognize that the cellular data is on and it keeps asking me to turn it on when im not connected to the wifi.PlanPremiumCountryItalyDeviceIphone 6 plusOperatin...
I live in Italy and use Fastweb as my data cellular provider, but the app doesn't seem to recognize that the cellular data is on and it keeps asking me to turn it on when im not connected to the wifi...
Spotify Star
427 Views
1 replies
0 likes
PlanFreeCountryUnited StatesDeviceiPhone 6sOperating SystemiOS My Question or IssueI have a couple of playlists that I set up in a particular order to listen to and I don't want those specific playlists to be shuffled. Is it possible to update the ap...
Plan Free Country United States Device iPhone 6s Operating System iOS My Question or Issue I have a couple of playlists that I set up in a particular order to listen to and I don't w...
Spotify Legend
557 Views
1 replies
0 likes
PlanPremiumCountryBelgiumDeviceMacBook Air 2017 - iPhone SEOperating SystemmacOS Big Sur 11.0.1 - iOS 14.2 My Question or IssueWhen I like a song or album on Spotify desktop, it doesn’t appear on my iPhone, not in the liked songs nor in the albums li...
Plan Premium Country Belgium Device MacBook Air 2017 - iPhone SE Operating System macOS Big Sur 11.0.1 - iOS 14.2 My Question or Issue When I like a song or album on Spotify desktop,...
Casual Listener
596 Views
2 replies
0 likes
PlanPremiumCountryUSADevice(iPhone 11 Pro 2020)Operating SystemiOS 14 (Happened on previous iOS as well.) My Question or IssueWhen I download and save a recently found (playlist/album/movie soundtrack) it does not show up in my library. Even after do...
Plan Premium Country USA Device (iPhone 11 Pro 2020) Operating System iOS 14 (Happened on previous iOS as well.) My Question or Issue When I download and save a recently ...
Moderator
362 Views
1 replies
0 likes
I have downloaded some local files in the past and play it on my iphone, and everything was working perfectly, but after the latest update for spotify, all of my local files music will not play, and not even able to be re-downloaded (it just uninstal...
I have downloaded some local files in the past and play it on my iphone, and everything was working perfectly, but after the latest update for spotify, all of my local files music will not play, and ...
Spotify Legend
8367 Views
5 replies
1 likes
PlanFree/PremiumCountryRomaniaDevice(iPhone 6s)Operating System(iOS 10) My Question or IssueHi.I have this issue for some time now. Almost everytime my phone connect to my car via bluetooth spotify starts playing. Even if I'm listening to radio, CD o...
Plan Free/Premium Country Romania Device (iPhone 6s) Operating System (iOS 10) My Question or Issue Hi. I have this issue for some time now. Almost everytime my phone connect to my ...
Spotify Legend
1873 Views
3 replies
0 likes
Spoiler (Highlight to read) Hey, so im on iOS 14.2, running spotify 8.5.84.680 and for some reason my app keeps crashing after ~1:30 minutes. This suddenly started happening like a week ago and it’s driving me NUTS. Any help?
Hey, so im on iOS 14.2, running spotify 8.5.84.680 and for some reason my app keeps crashing after ~1:30 minutes. This suddenly started happening like a week ago and it’s driving me NUTS. Any...
Spotify Legend
695 Views
1 replies
2 likes
