Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
MattSuda
I have several Playlist Folders, with multiple playlists in each. (For instance, I have a Playlist Folder titled "The Hits" with 5 Playlists from 5 different decades of hits). Up until recently, there was an option to "Play All Songs" which would ran...
PlanPremium DeviceiPhone 8Operating SystemiOS 10 My Question or IssueHello, I noticed that when starting a radio based on a song, the song itself is no longer featured at the beginning of the radio list. I have updated the app to its most recent vers...
I have an iPhone Xr with iOS 13.7. In the Spotify app and through Bluetooth, I have connected to my stereo system, my Echo Dot, my MacBook, and my mom’s Echo. I’ve connected to a few other devices over the years, but I’ve since “forgot” them through ...
PlanPremiumCountry FranceDeviceiPhone 7Operating SystemiOS 12.0.1 My Question or IssueHello, i have a problem with the Mobile version of Spotify for 2 months that i never had before. When i add some songs to my queue list, the last one is not display...
I have Spotify premium, and I’ve had it for over a year now. I uninstalled and reinstalled Spotify a while ago, just to clear up my phone briefly. I tried to download songs from one of my playlists again, but nothing is downloading. It says it’s down...
PlanPremiumCountryAustraliaDeviceiPhone 11 ProOperating SystemiOS 14.01 My Question or IssueScenario: I join a group session at a friend’s house and collaboratively play music (no problems with this part), then I exit the Spotify app, go home, and th...
I followed all the steps in this article to get a song from my desktop onto the local files on my desktop Spotify app, but when I try to get the playlist with the songs on it to my iPhone mobile Spotify app, nothing shows up and it says that the song...
Hi, When I select a song to play its radio, the radio list doesn't involve the song itself. This was happening for a while before, but with an update they've solved this issue. But now I see that it turned back and I think this is a mistake. What I l...
Plan - Duo, currently on free trial but will be premium.Free/PremiumCountry - USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) - iPhone 8 PlusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEvery time I hit pa...
I downloaded local files from my macbook to my iphone, however some of the files won't play. The playlist I added the local files to is downloaded on both and the little green arrows show up next to all the songs. All songs appear on the playlist, ho...
I have the app downloaded on my laptop and phone but it still won't let me change my playlist covers. PlanPremiumCountryUSADevice(iPhone 8, Acer Chromebook R 11)Operating System(iOS 10) My Question or Issue
I have many local files on my phone, and I added two more of the same artist from the same album but they won’t show up on my phone. I made sure they were in the right playlist, I added them to a separate playlist and I even erased the local files pl...
PlanPremiumCountry USADeviceiPhone 11 ProOperating SystemiOS 13.7 For the past week and a half - and at increasingly less sporadic intervals across the year thus far - the Spotify app has either been freezing altogether. Lagging longer than 5-6 in so...
how many times am i supposed to click the "Avfärda" button to get rid of your totally missplaced pop-ups???? Been clicking that button 17 fu**ing times now, and i still get that message. I DONT WANT TO SEE THOOSE MESSAGES!!!!!!! GET IT??? Am gettin r...
Premium Subscription Country: UKDevice: iPhone 11 Pro MaxOperating System: iOS 13.6 My Question or Issue: I believe this issue has been ongoing for some users for years, judging by this thread. I have just changed my car to a Porsche Cayenne and when...
Since the 8.5.80 update, the app has been skipping songs. Instead of playing the songs in the order of the queue, it will always skip exactly one song.Plan PremiumCountry United StatesDevice iPhone XR
Hi! Whenever i search something in the search bar and play the song at the top of the list the rest of the song wont start and isnt in the queue. I have spotify premium in Sweden on an iphone 6s and my friend with iphone 8 has the same issue. We have...
I do not have any web player (Firefox) for Spotify being on . PlanPremiumCountry DeviceiPhone XR Operating System IOS 14 My Question or Issue
Hello! My name is Grace, Heres the info before I get into the problem. My country is America, I'm on the premium plan, I have a IPhone 6s (I believe), I think that has iOS too.Okay so I'm not sure if this is because of Spotify but why not ask right? ...
PlanPremiumCountry USADeviceIPhone 6sOperating SystemiOS 12 My Question or IssueI have explicit content enabled, and certain explicit songs still don’t play. I don’t get why this is happening. I can play most explicit songs on Spotify. But some songs...