Same problem. Driving me nuts. Ready to quit Spotify Premium Family plan. Not a happy camper. HELP!!!
How in the F do you get help from Spotify?
Hello @germainlefebvre
Thanks for getting in touch! No worries, we'll help so your account stays safe.
If you think someone might be messing with your account, be sure to change both your Spotify password (and your Facebook password). Then, log out everywhere on your Spotify account page (and your Facebook profile).
If this didn't help, or it did but your account has been messed with, take a look at this article. There you'll find additional help 🙂
Hope this will solve the issue! Let us know if you have further questions.
Have a nice day.
Hey folks,
Thanks for reaching out to us.
We'd suggest you give these steps a go so you can protect your account. It's also a good idea to remove the access of a third-party app.
Keep us in the loop! We'll be right here if you have any questions.
Hey @VisComm85,
Thanks for keeping us posted.
In this case, we'd suggest you head here and contact our support team. The folks there can investigate this further and can give you more information about the issue.
If you have questions, don't hesitate to reach out to us. We'll be happy to help.
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