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Unable to press "OK" on "Couldn't Log In" message on iPad Mini

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Unable to press "OK" on "Couldn't Log In" message on iPad Mini

Music Fan

When I try to access Spotify (I have Premium) on my iPad Mini iOS 7.1, I get an error message (see attached screenshot) that states:

 

"Couldn't Log In

Unable to login, either username or password is incorrect. Have you signed up for a Spotify account?

OK"

 

But I am unable to press OK to log in. After a few moments, Spotify will just crash.

 

Any help would be appreciated. Thank you!

SpotifyError.PNG
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Re: Unable to press "OK" on "Couldn't Log In" message on iPad Mini

Community Legend
Can you try:
Put your phone/iPad into airplane mode > Open spotify > Logout > Take airplane mode off > Log into spotify

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Solution!

Re: Unable to press "OK" on "Couldn't Log In" message on iPad Mini

Community Legend
Can you try:
Put your phone/iPad into airplane mode > Open spotify > Logout > Take airplane mode off > Log into spotify

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

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Re: Unable to press "OK" on "Couldn't Log In" message on iPad Mini

Music Fan

@Peter wrote:
Can you try:
Put your phone/iPad into airplane mode > Open spotify > Logout > Take airplane mode off > Log into spotify

Worked like a charm! Thank you. 🙂

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