Upgraded but could not use the Premium

[anhchuppa]

Hi,


I'm Annie.I bought the Premium student discount last Friday (06/16/16) but it did not work. I am a student in High school and I did not know that this process is just for the student in college so I pay it by my credit card.Although i have already charged it, I still not have the Premium version. Please take a look and fix my problem. Thank you.



Hope you have a nice day.

[osornios]

Hey @anhchuppa,

Weird that it shows 'none' as payment method.

Try logging out of the app in your device, and be sure to use your username (anhchuppa), instead of your email address or anything else, to login to your account.

Hopefully that'll do it.

[anhchuppa]

Hi Rock Star,

I'm just follow what did you say but everything seem not work. Thank you
for your helping.


Have a nice day.

[osornios]

@anhchuppa

If that's the case, you should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

[anhchuppa]

Hi Rock Star,

I'm appreciate it. I just sent them a question and hopefully it will work.
Thank for helping me. Hope you have a great great day.


Annie Tran

[anhchuppa]

Hi Rock Star,

I'm appreciate it. I just sent them a question and hopefully it will work.
Thank for helping me. Hope you have a great great day.


Annie Tran

[osornios]

You're welcome. Let me know how it goes. 🙂