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We're afraid we only offer English support on the community right now. I'd recommend that you reach out to https://support.spotify.com/contact-spotify-anonymous/? They'll take a look behind the scenes for you.
If you receive an automated reply, get back to it and this will make sure your email gets through to the correct team. Also, if you post your 8 digit case # here, we'll make sure the right team get onto this for you too.
I hope this helps out.