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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

  • Roadie
  • Dannythyuhh
  • Casual Listener
  • 136356 Views
  • 503 replies
  • 108 likes
  • 136356 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 94584 Views
  • 19 replies
  • 38 likes
  • 94584 Views
  • 19 replies
  • 38 likes

Why is spotify unbelieveable slow to download songs?

It can use up to minutes to download 1 song... why is that?I download it to my new ipod touch 6g 64GB over 100Mbit wifi.

  • Roadie
  • It can use up to minutes to download 1 song... why is that? I download it to my new ipod touch 6g 64GB over 100Mbit wifi.
  • Silithas
  • Roadie
  • 3018 Views
  • 2 replies
  • 0 likes
  • 3018 Views
  • 2 replies
  • 0 likes

Can't log in to spottify premium PLEASE HELP

I couldn't log into spottify using my iPad but I could with my iPhone so I logged out of my iPhone and tried to log in to my iPad still didn't work it keeps saying LOG IN FAILED. I go to log back into my phone and it keeps saying LOG IN FAILED so the...

  • Newbie
  • I couldn't log into spottify using my iPad but I could with my iPhone so I logged out of my iPhone and tried to log in to my iPad still didn't work it keeps saying LOG IN FAILED. I go to log back int...
  • kbrooksc
  • Community Legend
  • 1660 Views
  • 1 replies
  • 0 likes
  • fail
    log in issues
  • 1660 Views
  • 1 replies
  • 0 likes

iPhone 5s: Spotify stopped playing while locked screen

Hi All, recently I got a iPhone 5s with the latest iOS version and latest Spotify Version. Now when I turn my iPhone to locked screen, Spotify stops playing music. Do you have any idea where this issues is coming from and how to solve it? Thank you i...

  • Casual Listener
  • Hi All,   recently I got a iPhone 5s with the latest iOS version and latest Spotify Version. Now when I turn my iPhone to locked screen, Spotify stops playing music.   Do you have any i...
  • whiteman988
  • Casual Listener
  • 736 Views
  • 3 replies
  • 0 likes
  • 736 Views
  • 3 replies
  • 0 likes

Solved!! Failing to play whole songs. Some songs dont play at all.

Hello. I got a Spotify Premium account, and I got the same issues while using it on both my PC (Windows 10) and my Iphone 6 plus, running iOS 8.4. Now to the issue, when I attempt to play a song. Sometimes it will refuse to play at all, and just stan...

  • Casual Listener
  • Hello. I got a Spotify Premium account, and I got the same issues while using it on both my PC (Windows 10) and my Iphone 6 plus, running iOS 8.4.   Now to the issue, when I attempt to play a ...
  • dankar2000
  • Casual Listener
  • 1347 Views
  • 2 replies
  • 0 likes
  • 1347 Views
  • 2 replies
  • 0 likes

Why I will change from Spotify to Apple Music?

I have a BMW X1 2012 and it has a Connected Drive in CIC (Bmw version of entertainment system). If I want to use Spotify perfectly, I have to first connect my phone to USB cable, then start BMW Connected Drive from iDrive, then start BMW Connected fr...

  • Casual Listener
  • I have a BMW X1 2012 and it has a Connected Drive in CIC (Bmw version of entertainment system). If I want to use Spotify perfectly, I have to first connect my phone to USB cable, then start BMW Conne...
  • jean3601
  • Community Legend
  • 2870 Views
  • 1 replies
  • 0 likes
  • BMW
  • 2870 Views
  • 1 replies
  • 0 likes

Spotify Premium Not Working on my iPhone 6 running iOS 8.1.2

I have the latest Spotify update and about 2 weeks ago my Premium account stopped working on my phone. My wife also uses it and it runs just fine on her phone but mine will not work. It pulls up everything it's just when I click on a song if it plays...

  • Newbie
  • I have the latest Spotify update and about 2 weeks ago my Premium account stopped working on my phone. My wife also uses it and it runs just fine on her phone but mine will not work. It pulls up ever...
  • vilivainio
  • Casual Listener
  • 1881 Views
  • 3 replies
  • 1 likes
  • iOS
    IOS 8.1 App still isn't working
    ios 8.1.2
  • 1881 Views
  • 3 replies
  • 1 likes

Song not synced error message

I'm using iphone 6 most updated version of iOS 8. I keep getting the following error message. I followed the instruction to turn on spotify on mac and iphone, and i saw the music sync to my phone with the "download" arrow turning from gray to green ....

  • Casual Listener
  • I'm using iphone 6 most updated version of iOS 8.   I keep getting the following error message. I followed the instruction to turn on spotify on mac and iphone, and i saw the music sync to m...
  • MrKat123
  • Newbie
  • 8512 Views
  • 20 replies
  • 1 likes
  • 8512 Views
  • 20 replies
  • 1 likes

Solved!! spotify can't open this type of link on this device, iphone, heos

I just bought heos.They connect fine on android. Also with spotifyThey appear on My heos app on iphone 5s, ios 9But when i try to connect heos with spotify on iphone, the spotify app simple states : can't open this type of link on this device.Please ...

  • Casual Listener
  • I just bought heos. They connect fine on android. Also with spotify They appear on My heos app on iphone 5s, ios 9 But when i try to connect heos with spotify on iphone, the spotify app simple s...
  • Zcuba
  • Casual Listener
  • 12072 Views
  • 2 replies
  • 0 likes
  • 12072 Views
  • 2 replies
  • 0 likes

Solved!! Spotify isn't working

I recently purchased spotify premium on my iPod and after a week it stopped working. It's very annoying because I can't listen to any music offline

  • Casual Listener
  • I recently purchased spotify premium on my iPod and after a week it stopped working. It's very annoying because I can't listen to any music offline 😔
  • callum895
  • Newbie
  • 1572 Views
  • 5 replies
  • 0 likes
  • 1572 Views
  • 5 replies
  • 0 likes

spotify premium has turned extremely slow and takes atleast 3 minutes to go offline to online status

Premium since a year it takes a long time to go from offline to online status when the app is started. Overall app is now slow and when i type on search bar it takes ages to search and respond. Have made a lot of songs online. But recently the app sa...

  • Newbie
  • Premium since a year it takes a long time to go from offline to online status when the app is started. Overall app is now slow and when i type on search bar it takes ages to search and respond. Have ...
  • captainkotatsu
  • Newbie
  • 728 Views
  • 1 replies
  • 0 likes
  • 728 Views
  • 1 replies
  • 0 likes

Syncing playlists on iphone with pc

Made a new playlist on my iphone yesterday, but it doesnt show up on spotify on my pc. How do I fix this?

  • Newbie
  • Made a new playlist on my iphone yesterday, but it doesnt show up on spotify on my pc. How do I fix this?
  • driveflanger
  • Community Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Available offline mode not working!

I have sufficient space on iPhone 6.And got the premium account. But all of a sudden the offline mode wasn't Available this morning

  • Newbie
  • I have sufficient space on iPhone 6. And got the premium account. But all of a sudden the offline mode wasn't Available this morning
  • MichaelW
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Can't log in in the app

Hello, Today, my App (3.9.0) on my iphone on iOs8 frezze on the start. So I delete the app and download it again from the app store. Now, I 'm not able to log in, without response from spotify when I try with wrong credential, I have quickly an error...

  • Casual Listener
  • Hello,   Today, my App (3.9.0) on my iphone on iOs8 frezze on the start.   So I delete the app and download it again from the app store.   Now, I 'm not able to log in, without r...
  • fred35
  • Casual Listener
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Issues with Spotify iOS application and Ford Sync

I'm having what I would describe as an issue, but I'm not sure if it is really that, a bug, or some setting that I've overlooked. I have an iPhone 4S that I use in my work truck to exclusively play music using Spotify through the USB connection. Rece...

  • Regular
  • I'm having what I would describe as an issue, but I'm not sure if it is really that, a bug, or some setting that I've overlooked.   I have an iPhone 4S that I use in my work truck to exclusive...
  • Anthony488
  • Newbie
  • 593 Views
  • 3 replies
  • 0 likes
  • 593 Views
  • 3 replies
  • 0 likes

Spotify Premium plays one song at a time

I have Spotify premium and I'm using it on iOS 8.4, but I've had this issue on older versions of iOS. It seems to happen when I've linked too many devices to my account. I'll remove all my devices and do a clean installation, but I'll still only be a...

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  • Newbie
  • I have Spotify premium and I'm using it on iOS 8.4, but I've had this issue on older versions of iOS. It seems to happen when I've linked too many devices to my account. I'll remove all my devices an...
  • kbrooksc
  • Community Legend
  • 706 Views
  • 1 replies
  • 0 likes
  • appissue
    iOS
    onesongonly
    Spotify Premium
  • 706 Views
  • 1 replies
  • 0 likes

Solved!! No Premium on iPhone.

Hi! Ive just signed up again to Premium. Ive had no probs in the past. This time however I cant get the Prem service on iPhone 5s. I paid via Paypal. Premium appears on PC, not phone. I`ve followed all Spotify suggestions but no change. Puzzled!

  • Casual Listener
  • Hi! Ive just signed up again to Premium. Ive had no probs in the past. This time however I cant get the Prem service on iPhone 5s. I paid via Paypal. Premium appears on PC, not phone. I`ve followed a...
  • kbrooksc
  • Community Legend
  • 854 Views
  • 3 replies
  • 0 likes
  • 854 Views
  • 3 replies
  • 0 likes

Solved!! my username is sutherlandjacen but my ex gf's name and pic shows up on my spotify app. what gives?

like the title says, my username is sutherlandjacen but on the ios app, my ex's name and pic shows up.how do i remove the scourge of someone who isn't me.

  • Casual Listener
  • like the title says, my username is sutherlandjacen but on the ios app, my ex's name and pic shows up. how do i remove the scourge of someone who isn't me.
  • Pete
  • Roadie
  • 606 Views
  • 1 replies
  • 1 likes
  • 606 Views
  • 1 replies
  • 1 likes

Spotify connect, devices don't show when 'sleeping'

Hi,I'm using an old phone as a mediaplayer on my stereo. But whenever I try to play music on that device via 'connect' from my desktop, laptop or different phone it doesn't show in the devices list. I have to wake the phone first, once the screen lit...

  • Newbie
  • Hi, I'm using an old phone as a mediaplayer on my stereo. But whenever I try to play music on that device via 'connect' from my desktop, laptop or different phone it doesn't show in the devices li...
  • DasPeter
  • Community Legend
  • 1625 Views
  • 1 replies
  • 1 likes
  • 1625 Views
  • 1 replies
  • 1 likes

iPad App not caching big Album Art Covers

iPad Air 2 iOS 8.4 Spotify 3.7.0.1100 Steps to reproduce Bug:#Sync Playlist for Offline Mode#Switch Spotify app to offline mode#OfflinePlaylist can be played and is showing all covers - the small ones in the lower status bar as well as the big ones i...

  • Music Fan
  • iPad Air 2 iOS 8.4 Spotify 3.7.0.1100   Steps to reproduce Bug: #Sync Playlist for Offline Mode #Switch Spotify app to offline mode #OfflinePlaylist can be played and is showing all covers ...
  • mlansky
  • Music Fan
  • 3237 Views
  • 3 replies
  • 0 likes
  • 3237 Views
  • 3 replies
  • 0 likes