Announcements

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

32644 Views

40 replies

9 likes

  • 32644 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

96603 Views

115 replies

12 likes

Other
  • 96603 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1085 Views

0 replies

0 likes

iOS
  • 1085 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

294329 Views

60 replies

15 likes

  • 294329 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

124039 Views

19 replies

38 likes

  • 124039 Views
  • 19 replies
  • 38 likes

Solved!! Can't sync local music to iPhone

Hello, I can no longer get my local music (songs not available on spotify) to sync to my iphone so I can listen to them from there. Is this still supported or am I doing something wrong? While on the same network, I added the music to a local playlis...

Casual Listener

Hello, I can no longer get my local music (songs not available on spotify) to sync to my iphone so I can listen to them from there. Is this still supported or am I doing something wrong?   Whi...

bgaumond

Casual Listener

908 Views

2 replies

0 likes

  • 908 Views
  • 2 replies
  • 0 likes

Resetting password

It says the form has expired for resetting password. I tried twice

Newbie

It says the form has expired for resetting password. I tried twice

505 Views

0 replies

0 likes

Password reset
  • 505 Views
  • 0 replies
  • 0 likes

Offline Sync -> Premium User

Problem: itunes songs on my spotify playlist will not sync on my phone. On the phone the instructions to get these sync are something on the lines of this: 1. Make sure you are on the same wifi network, 2.launch spotify on the computer the song is st...

Regular

Problem: itunes songs on my spotify playlist will not sync on my phone. On the phone the instructions to get these sync are something on the lines of this: 1. Make sure you are on the same wifi netwo...

cyan

Regular

1180 Views

4 replies

0 likes

  • 1180 Views
  • 4 replies
  • 0 likes

Password Reset

I'm trying to reset my password via an email link but every time I submit my new password it is telling me the page has expired even though I'm completing it within 1 minute of receiving the email

Newbie

I'm trying to reset my password via an email link but every time I submit my new password it is telling me the page has expired even though I'm completing it within 1 minute of receiving the email

Zekemydog

Newbie

632 Views

1 replies

0 likes

Password reset
  • 632 Views
  • 1 replies
  • 0 likes

Is cellular data used when songs/playlists saved

When using Spotify premium there is the option to save songs and playlists for offline. If I am offline and I do not toggle the offline mode switch under settings to ON does the Spotify app play the saved copy or use cellular data to stream music

Newbie

When using Spotify premium there is the option to save songs and playlists for offline. If I am offline and I do not toggle the offline mode switch under settings to ON does the Spotify app play the ...

509 Views

0 replies

0 likes

  • 509 Views
  • 0 replies
  • 0 likes

Waiting to Download Offline Tracks

HELP!So for some reason my local files no longer sinc to my ipod. They have done so in the past albeit it did not always happen instantly I would just restart spotify on both devices a few times and eventually it would kick in. But now none of my loc...

Newbie

HELP! So for some reason my local files no longer sinc to my ipod. They have done so in the past albeit it did not always happen instantly I would just restart spotify on both devices a few times an...

2394 Views

0 replies

5 likes

local files
Local files for Spotify Mobile
local files on iphone
local files sync
  • 2394 Views
  • 0 replies
  • 5 likes

share same account in different IOS Device

I used to share my same premium account in two devices, each one playing different music, but a month ago, this is not possible any more, every tmie that we try to play spotify, the other device change and we both listen the same, please let me know ...

Newbie

I used to share my same premium account in two devices, each one playing different music, but a month ago, this is not possible any more, every tmie that we try to play spotify, the other device chan...

user-removed

Not applicable

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

I purchased Spotify premium but it still says I'm on free

Hello, I purchased premium about a week ago with ITunes and it still isn't working. I did all the instructions Spotify gives, but still nothing works. I don't know what to do, please help.

Newbie

Hello,   I purchased premium about a week ago with ITunes and it still isn't working. I did all the instructions Spotify gives, but still nothing works. I don't know what to do, please help.&n...

441 Views

0 replies

0 likes

  • 441 Views
  • 0 replies
  • 0 likes

Are video ads loaded over cellular or cached from the last time the device was on WiFi?

I don't mind the ads, but I would assume that video ads would consume a decent amount of data if loaded over cellular.

Casual Listener

I don't mind the ads, but I would assume that video ads would consume a decent amount of data if loaded over cellular.

TimA1

Newbie

753 Views

1 replies

0 likes

  • 753 Views
  • 1 replies
  • 0 likes

Payment

I have used my card to sign up for the premium of 12$ a month and it has been charging me double monthly in the last 3 months it has charged me 42$ over the limit I need to get that money back!!!

Newbie

I have used my card to sign up for the premium of 12$ a month and it has been charging me double monthly in the last 3 months it has charged me 42$ over the limit I need to get that money back!!!

MichaelW

Community Legend

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Weird spotify glitch ???

Recently my spotify app on my ipad has been acting super weird. Music won't play, my starred list only says 'loading', none of my playlists will appear. My friend let me use their account but that changed nothing. On my computer and phone everything ...

Casual Listener

Recently my spotify app on my ipad has been acting super weird. Music won't play, my starred list only says 'loading', none of my playlists will appear. My friend let me use their account but that ch...

Cmdrinkblot

Casual Listener

1296 Views

4 replies

0 likes

  • 1296 Views
  • 4 replies
  • 0 likes

Can't get Spotify to work on my vans Bluetooth

My phone shows the little pointing down arrow next to each song is grey and not green so won't play songs through my van Bluetooth but my iPhone is connected Help please

Newbie

My phone shows the little pointing down arrow next to each song is grey and not green so won't play songs through my van Bluetooth but my iPhone is connected Help please

404 Views

0 replies

0 likes

  • 404 Views
  • 0 replies
  • 0 likes

Bought premium actavation fail

hi, I have recently subscribed to Spotify premium today and after I bought it it said "activation fail". I bought this though the mobile device and it still has not recognized my purchase. On the desktop it will recognize my purchase though. I have t...

Casual Listener

hi, I have recently subscribed to Spotify premium today and after I bought it it said "activation fail". I bought this though the mobile device and it still has not recognized my purchase. On the des...

431 Views

0 replies

0 likes

  • 431 Views
  • 0 replies
  • 0 likes

Solved!! Cannot download Spotify app iPhone 6s

Hi,I recently purchased an iPhone 6s, backed up my old 5s via iCloud and successfully restored it on new iPhone. All the apps downloaded apart from Spotify, I have tried to delete it as the little app logo had been generated but it would keep telling...

Casual Listener

Hi, I recently purchased an iPhone 6s, backed up my old 5s via iCloud and successfully restored it on new iPhone. All the apps downloaded apart from Spotify, I have tried to delete it as the littl...

grxce_5sos

Casual Listener

19416 Views

18 replies

0 likes

  • 19416 Views
  • 18 replies
  • 0 likes

Nya appen fungerar inte.

Hej. Jag har preminum och använder spotify i min iphone, när jag uppdaterade till den nyaste uppdateringen så kan jag inte öppna appen och använda den, allt bara stängs ner. Det fungerar på datorn, jag vill gärn kunna lyssna i min mobil också. Vad sk...

Newbie

Hej. Jag har preminum och använder spotify i min iphone, när jag uppdaterade till den nyaste uppdateringen så kan jag inte öppna appen och använda den, allt bara stängs ner. Det fungerar på dato...

Proppen199802

Newbie

8075 Views

8 replies

3 likes

  • 8075 Views
  • 8 replies
  • 3 likes

Syncing with iPod Classic

I am trying to sync Spotify on my MacBook Pro to my iPod Classic via the iPod's USB cable. But Spotify won't recognize that the iPod is even there. I know I can only sync local files, that is ok that's all I want. I have synced this iPod with spotify...

Newbie

I am trying to sync Spotify on my MacBook Pro to my iPod Classic via the iPod's USB cable. But Spotify won't recognize that the iPod is even there. I know I can only sync local files, that is ok that...

806 Views

0 replies

0 likes

  • 806 Views
  • 0 replies
  • 0 likes

Recently Played list contents disappeared

I noticed over the weekend -- at least twice -- that all the entries in my "recently played" list (the list of recnetly played playlists and albums in the "your library" view, below playlists, stations, songs, etc.) were gone. The list would repopula...

Music Fan

I noticed over the weekend -- at least twice -- that all the entries in my "recently played" list (the list of recnetly played playlists and albums in the "your library" view, below playlists, statio...

Larry-Person

Music Fan

1448 Views

4 replies

0 likes

  • 1448 Views
  • 4 replies
  • 0 likes

I bought premium but it still says free

I have tried all of the advice on the website and the Spotify solutions page but nothing works. Can you please help me. I have reinstalled the add, logged in and out, checked the name on the receipt. Everything.

Casual Listener

I have tried all of the advice on the website and the Spotify solutions page but nothing works. Can you please help me. I have reinstalled the add, logged in and out, checked the name on the receipt....

Daniel

Community Legend

751 Views

3 replies

0 likes

  • 751 Views
  • 3 replies
  • 0 likes

Spotify stops playing

For about a month now my Spotify will stop in the middle of playing a song for no reason. It is happening on multiple devices. When I'm listening I have to hit play again about 3 times and it doesn't matter if it's offline or online and nobody else h...

Newbie

For about a month now my Spotify will stop in the middle of playing a song for no reason. It is happening on multiple devices. When I'm listening I have to hit play again about 3 times and it doesn't...

jean3601

Community Legend

796 Views

1 replies

0 likes

Music
streaming
  • 796 Views
  • 1 replies
  • 0 likes

Cannot sign in

I can't get my account back on because it says that I already have an account with the email. So after that I clicked reset password, made a new one, followed the link, and clicked sign out of all devices. I get the pop up that I'm signed out and go ...

Newbie

I can't get my account back on because it says that I already have an account with the email. So after that I clicked reset password, made a new one, followed the link, and clicked sign out of all de...

jean3601

Community Legend

635 Views

1 replies

0 likes

  • 635 Views
  • 1 replies
  • 0 likes