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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

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iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Iamtable

Visitor

278807 Views

58 replies

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Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

b-ram1982

Newbie

178330 Views

508 replies

110 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

118705 Views

19 replies

38 likes

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won't redownload Spotify app

it won't let me redownload the app even though I have enough space (storage) and there is nothing wrong with my apple account. I've tried resetting my phone but nothing seems to work

Casual Listener

it won't let me redownload the app even though I have enough space (storage) and there is nothing wrong with my apple account. I've tried resetting my phone but nothing seems to work

daisy_m

Casual Listener

1154 Views

5 replies

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spotify not updating

I have a spotify premium account and have just updated my iphone 6 with the latest ios version (9.0.1) having done this, i've attempted to update the latest version of spotify and am continually getting the message "Unable to download app" the spotif...

Newbie

I have a spotify premium account and have just updated my iphone 6 with the latest ios version (9.0.1) having done this, i've attempted to update the latest version of spotify and am continually gett...

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iOS spotify app downloading a lot of data in the background.

I just got the iphone 6 plus and put my spotify onto it. I ONLY use it for downloaded playlist, but for whatever reason it is downloading an absurd amount of data in the background which has me concerned because I don't have that much of a data cap. ...

Regular

I just got the iphone 6 plus and put my spotify onto it. I ONLY use it for downloaded playlist, but for whatever reason it is downloading an absurd amount of data in the background which has me conce...

mlansky

Music Fan

1951 Views

7 replies

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Saved tracks on mobile aren't transferring to desktop app.

Recently the tracks I've been saving to My Music via the mobile app haven't been appearing in the My Music list while I'm on the computer. Has this been happening to anyone else?(iPhone 5, iOS9, Premium subscription)

Newbie

Recently the tracks I've been saving to My Music via the mobile app haven't been appearing in the My Music list while I'm on the computer. Has this been happening to anyone else? (iPhone 5, iOS9, ...

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Spotify doesn't play iOS 9

When I try to listen to music on apology I click the play button and the app crashes. BTW I'm using the latest public beta.

Casual Listener

When I try to listen to music on apology I click the play button and the app crashes. BTW I'm using the latest public beta.

Wzmby

Newbie

4744 Views

11 replies

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error message when opened spotify with raumfeld app on ipad mini

hi!when i open spotify via the raumfeld app, following message will be displayed: spotify kann diese art von link auf diesem gerät nicht öffnen= spotify can not open this kind of link on this device. radio channels via raumfeld app are possible / i h...

Newbie

hi! when i open spotify via the raumfeld app, following message will be displayed: spotify kann diese art von link auf diesem gerät nicht öffnen = spotify can not open this kind of link on thi...

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Some Songs/Tracks Won't Play (Iphone)

Hi. I've having trouble playing some songs with my Iphone. The songs: Red hot chili peppers - Look Around and Jan Holberg Project - Sense of time won't play with my iphone, even the songs are downloaded. These songs plays perfectly when using my comp...

Newbie

Hi. I've having trouble playing some songs with my Iphone. The songs: Red hot chili peppers - Look Around and Jan Holberg Project - Sense of time won't play with my iphone, even the songs are d...

Chuckmac19

Casual Listener

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3 replies

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my music stops,

my music stops, so i erased the playist on my sd card. but can't get music back for new sd card. just a black space. spotify is unresponsive. donald_coles@yahoo.com

Visitor

my music stops, so i erased the playist on my sd card. but can't get music back for new sd card. just a black space. spotify is unresponsive. donald_coles@yahoo.com

288 Views

0 replies

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getting spotify premium on iphone

so signed up on my computer for premium and now it wont go onto my phone where i actually listen to my music, anything??

Newbie

so signed up on my computer for premium and now it wont go onto my phone where i actually listen to my music, anything??

331 Views

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Password will not reset via email on iPhone 6

I have tried to reset my account via the email link but it doesn't work. Any suggestions anyone?

Newbie

I have tried to reset my account via the email link but it doesn't work. Any suggestions anyone?

309 Views

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Solved!! Premium on Ipod touch: Can you only play music on Shuffle?

I just downloaded Spotify Premium on my Ipod Touch. Can I only play music on Shuffle Play? I can chose a playlist but then it won't let me pick which songs I want to listen to or skip.

Casual Listener

I just  downloaded Spotify Premium on my Ipod Touch. Can I only play music on Shuffle Play? I can chose a playlist but then it won't let me pick which songs I want to listen to or skip.

ashleyshea

Casual Listener

4782 Views

7 replies

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Browse error on iPad

Hi. I am unable to use the Browse function when I access Spotify through my iPad. It is fine on Mac and iPhone but I just get a message that 'An error occurred', and to 'Try Again'. I have tried re-installing, re-starting etc but nothing works. This ...

Newbie

Hi. I am unable to use the Browse function when I access Spotify through my iPad. It is fine on Mac and iPhone but I just get a message that 'An error occurred', and to 'Try Again'. I have tried re-i...

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Changing countries will not work

my spotify thinks I am abroad and wont let me use it. I have tried to change the home country following the instructions but the only country option it gives me is the USA and I live in Canada.... Please help I need my music to study and I have a ver...

Casual Listener

my spotify thinks I am abroad and wont let me use it. I have tried to change the home country following the instructions but the only country option it gives me is the USA and I live in Canada.... Pl...

Pricilla

Spotify

1246 Views

5 replies

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Music won't save to offline mode

I have an iPhone 6 with 6 GB of storage available and when I try to save any music to offline mode, it shows a grey arrow and that's it. Sometimes if I play the song for about a minute and skip to the next one, it will save but only 40-50 songs would...

Newbie

I have an iPhone 6 with 6 GB of storage available and when I try to save any music to offline mode, it shows a grey arrow and that's it. Sometimes if I play the song for about a minute and skip to th...

535 Views

0 replies

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Spotify on iOS9 - iPhone won't play Videos and Siri does not work with Spotify installed

I recently noticed that I could no longer play videos from any source on my iPhone 6 Plus. Also, Siri would not load, and I could no longer get audible notifications. I had assumed it was an iOS 9 bug since I'd recently updated. After 9.0.1 came out ...

Newbie

I recently noticed that I could no longer play videos from any source on my iPhone 6 Plus. Also, Siri would not load, and I could no longer get audible notifications. I had assumed it was an iOS 9 bu...

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Deleting Spotify App from phone

If I delete the Spotify App from my iPhone, will all of my data (playlists/music folders) remain? I need to free up space on my phone but am scared of losing music, as I'm a yoga Instructor & my playlists are invaluable! Thank you!

Newbie

If I delete the Spotify App from my iPhone, will all of my data (playlists/music folders) remain? I need to free up space on my phone but am scared of losing music, as I'm a yoga Instructor & my ...

423 Views

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A years worth of saved artists gone.

Last night when I opened spotify, every artist I had saved had a "0" songs saved next to them. So I closed the app and reopened it and went back to "my artists". GONE! every single artist that I haved saved since becoming a spotify premium member van...

Newbie

Last night when I opened spotify, every artist I had saved had a "0" songs saved next to them.  So I closed the app and reopened it and went back to "my artists".  GONE! every single artist...

420 Views

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Audio Quality

Hello, I have recently subscribed to both Spotify Premium and Apple Music and much prefer Spotify but the sound quality is so much better on Apple Music. I have my volume level just over the pause button and for Apple Music it is loud enough and with...

Casual Listener

Hello, I have recently subscribed to both Spotify Premium and Apple Music and much prefer Spotify but the sound quality is so much better on Apple Music. I have my volume level just over the pause bu...

Billy77781

Casual Listener

1279 Views

2 replies

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Random play not so random

Ok so I have a bunch of playlists that I listen too. But I have one main one with about 700 songs on it. My issue is that it plays the same songs every single time. There are enough songs (and I add to it daily) that I shouldn't hear a repeat song fo...

Visitor

Ok so I have a bunch of playlists that I listen too. But I have one main one with about 700 songs on it. My issue is that it plays the same songs every single time. There are enough songs (and I add ...

Ouap

Newbie

542 Views

1 replies

0 likes

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