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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36402 Views
  • 15 replies
  • 36 likes
  • 36402 Views
  • 15 replies
  • 36 likes

Solved!! Spotify constant crashes in loadingscreen

Hello! My Spotify on my iPhone 4 constantly crashing. I can't even open the app anymore. I don't really know why because it never happend before. I am using a premium account for the purpose of using Spotify on the phone. This is pretty frustrating w...

  • Casual Listener
  • Hello!   My Spotify on my iPhone 4 constantly crashing. I can't even open the app anymore. I don't really know why because it never happend before. I am using a premium account for the purpo...
  • AGeekWithProbs
  • Casual Listener
  • 5300 Views
  • 20 replies
  • 1 likes
  • 5300 Views
  • 20 replies
  • 1 likes

Spotify NOW & Shows - an urban myth?

This "feature" was announced back on May 20th and we are almost 12 weeks to the day and it seems many premium users still do not have any of the new enhancements. Can Spotify give a real answer to when these are coming out rather than the typical "co...

  • Music Fan
  • This "feature" was announced back on May 20th and we are almost 12 weeks to the day and it seems many premium users still do not have any of the new enhancements.  Can Spotify give a real answer...
  • mapuya19
  • Community Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

I want my local files on my phone.

I would like to have some of my personal music that is not on spotify to listen to on my iPhone, how do I make it so I can put it onto my phone? The local files play fine on my PC but I would like them on my phone. T.I.A

  • Casual Listener
  • I would like to have some of my personal music that is not on spotify to listen to on my iPhone, how do I make it so I can put it onto my phone? The local files play fine on my PC but I would like th...
  • swizy47
  • Casual Listener
  • 717 Views
  • 2 replies
  • 0 likes
  • 717 Views
  • 2 replies
  • 0 likes

Local music flies won't play on iphone

I have songs on my Windows computer that I have ripped from CDs and bought from iTunes. I can play them on the computer. But they show up as greyed out on my iphone. Here are the circumstances: --I have my computer and my iphone on the same internet ...

  • Casual Listener
  • I have songs on my Windows computer that I have ripped from CDs and bought from iTunes. I can play them on the computer. But they show up as greyed out on my iphone. Here are the circumstances: ...
  • ArmsAsuncion
  • Roadie
  • 369 Views
  • 2 replies
  • 0 likes
  • 369 Views
  • 2 replies
  • 0 likes

Dissapeared / empty playlists

Hi everyone, for some reason I can't find my playlists anymore with my Iphone 5s. At the 'my music' section it just finds my favorites but the list is empty (or at least, not loading the songs) and my other playlists are all gone. Furthermore, I can'...

  • Casual Listener
  • Hi everyone,   for some reason I can't find my playlists anymore with my Iphone 5s. At the 'my music' section it just finds my favorites but the list is empty (or at least, not loading the son...
  • Remia00
  • Casual Listener
  • 357 Views
  • 5 replies
  • 0 likes
  • 357 Views
  • 5 replies
  • 0 likes

I earned premium and I cant use music offline

I earned premium, and I put to some playlists "available offline" but when I turned down the wi if I wasn't able to listen music offline

  • Casual Listener
  • I earned premium, and I put to some playlists "available offline" but when I turned down the wi if I wasn't able to listen music offline
  • user-removed
  • Not applicable
  • 448 Views
  • 3 replies
  • 0 likes
  • 448 Views
  • 3 replies
  • 0 likes

iphone storage

Hi. Simple question. If I delete a song on my iphone because the phone is full, do I lose the song from my spotify account? Or is there a way to "save" the song on my laptop but delete it from my iphone? Thanks

  • Newbie
  • Hi. Simple question. If I delete a song on my iphone because the phone is full, do I lose the song from my spotify account?   Or is there a way to "save" the song on my laptop but delete it fr...
  • driveflanger
  • Community Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Solved!! All my songs are 'available offline' but don't actually play when there's no internet connection?

All my songs in 'My Music' have been downloaded and are available offline, they all show the green arrow however random songs (quite a few) wont play when my iphone isnt connected to the internet, how do I fix this? Its very frustrating. My phone doe...

  • Newbie
  • All my songs in 'My Music' have been downloaded and are available offline, they all show the green arrow however random songs (quite a few) wont play when my iphone isnt connected to the internet, ho...
  • ToolboxT
  • Roadie
  • 517 Views
  • 1 replies
  • 0 likes
  • 517 Views
  • 1 replies
  • 0 likes

discover page error

I keep getting the message ""An error occurred" when I try to go to my Discover page on IOS. this has happened on both iPhone and iPad. I've tried reinstalling app but only fixes Discover for a short time before error again.

  • Regular
  • I keep getting the message ""An error occurred" when I try to go to my Discover page on IOS. this has happened on both iPhone and iPad. I've tried reinstalling app but only fixes Discover for a short...
  • Rschelle
  • Regular
  • 762 Views
  • 9 replies
  • 0 likes
  • 762 Views
  • 9 replies
  • 0 likes

iPhone Unable to Search. "An Error Occurred - Try again"

iPhone Unable to Search. "An Error Occurred - Try again" I am PremiumI am Not OfflineI reset My iPhonePlease HelpArmando - AZThr33

  • Casual Listener
  • iPhone Unable to Search. "An Error Occurred - Try again"   I am Premium I am Not Offline I reset My iPhone Please Help Armando - AZThr33
  • 353 Views
  • 0 replies
  • 0 likes
  • iphone
  • 353 Views
  • 0 replies
  • 0 likes

Unable to log in to Spotify app on iPhone 5

=== START OF TEMPLATE === DescriptionI am unable to log into the spotify app on the iphone 5. There is no issue with my account or logging in on the web player. I have disconnected all users, completed a clean reinstall of the app but whenever I try ...

  • Casual Listener
  •  === START OF TEMPLATE ===   Description I am unable to log into the spotify app on the iphone 5. There is no issue with my account or logging in on the web player. I have disconnected a...
  • thingy003
  • Casual Listener
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

New update not working on IPhone 4

After the new update out today (10/08/2015) the Spotify app will not open on my IPhone 4. I've tried restarting the phone to see if that works but nothing.

  • Newbie
  • After the new update out today (10/08/2015) the Spotify app will not open on my IPhone 4. I've tried restarting the phone to see if that works but nothing.
  • jean3601
  • Community Legend
  • 786 Views
  • 1 replies
  • 0 likes
  • IPHONE 4
  • 786 Views
  • 1 replies
  • 0 likes

Carplay and spotify problem since v3.5.0

Hi, since the v3.5.0 it is not possible to choose a title in a playlist because the content of the playlist is not shown. It goes like this: You tap on a playlist and normally it showed the titles inside the playlist. Actually you tap on the playlist...

  • Newbie
  • Hi,   since the v3.5.0 it is not possible to choose a title in a playlist because the content of the playlist is not shown. It goes like this: You tap on a playlist and normally it showed the ...
  • 322 Views
  • 0 replies
  • 0 likes
  • 322 Views
  • 0 replies
  • 0 likes

Can't add albums to My Music.

Help. When I try to add albums to My Music they disappear after a few minutes. For example... I was viewing an album on my iPhone and hit the Save button. The button changed to Saved and I could go to My Albums and sort by recently added and there it...

  • Casual Listener
  • Help. When I try to add albums to My Music they disappear after a few minutes. For example... I was viewing an album on my iPhone and hit the Save button. The button changed to Saved and I could go t...
  • Adam_B
  • Spotify
  • 686 Views
  • 6 replies
  • 1 likes
  • 686 Views
  • 6 replies
  • 1 likes

Week's tips!

Hey!Spotify have started something called "the week's tip". (I don't know the exactly name in what it's called in English...)I got a couple of good songs there that I forgot to save in another list. Today it's Monday, so it came new songs. Is there a...

  • Casual Listener
  • Hey! Spotify have started something called "the week's tip". (I don't know the exactly name in what it's called in English...) I got a couple of good songs there that I forgot to save in another li...
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes

Spotify's volume is noticeably lower than other players'

It's been for more than a month already. Equalizer is turned off completely. I've tried many different players and streaming services like Rdio, Apple Music, Vox, Tuneshell and what I noticed is that they sound a lot louder than Spotify. I have to tu...

  • Casual Listener
  • It's been for more than a month already. Equalizer is turned off completely. I've tried many different players and streaming services like Rdio, Apple Music, Vox, Tuneshell and what I noticed is that...
  • 883 Views
  • 0 replies
  • 1 likes
  • 883 Views
  • 0 replies
  • 1 likes

Deleting the app

HiI have limited memory on my phone and i need more space, can i delete my Spotify app for a while and then download it again in a while and my music will still be there?Surely it is all saved with my account, so I wouldn't lose everything?Thank you

  • Newbie
  • Hi I have limited memory on my phone and i need more space, can i delete my Spotify app for a while and then download it again in a while and my music will still be there? Surely it is all saved wi...
  • Imgrund
  • Music Fan
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

How to display all songs by artist?

How can I view all the songs by an artist? It is a real pain to search for a specific song when you don't remember the name. This is a much requested function... Maybe someone can make a Cydia tweak?

  • Newbie
  • How can I view all the songs by an artist? It is a real pain to search for a specific song when you don't remember the name. This is a much requested function... Maybe someone can make a Cydia tweak?
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

spotify goes crazy on my iphone 5

so just as im listening music everything stops and i get message: "You are now controlling music on Galaxy S5" and below it - buttons PLAY HERE and CONTINUE. I am using IPHONE 5!! firsly if i hit play here music continues but stops after few sec to s...

  • Newbie
  • so just as im listening music everything stops and i get message: "You are now controlling music on Galaxy S5" and below it - buttons PLAY HERE and CONTINUE. I am using IPHONE 5!! firsly if i hit pla...
  • Adam_B
  • Spotify
  • 598 Views
  • 1 replies
  • 0 likes
  • 598 Views
  • 1 replies
  • 0 likes

iOS 7 is not available to me

Hey over here in the Stone Age, I use my daughters old skool iPod touch from you know generation3 or 4. It won't allow for an update past iOS 6.1 or something close. Am I out of luck and if so, who will be reimbursing is? Also not receiving and have ...

  • Newbie
  • Hey over here in the Stone Age, I use my daughters old skool iPod touch from you know generation3 or 4. It won't allow for an update past iOS 6.1 or something close. Am I out of luck and if so, who w...
  • MattSuda
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • Mac
  • 356 Views
  • 1 replies
  • 0 likes